David Taylor Ellisville Chrysler Dodge Jeep RAM

Excellent Service Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with B Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with Beau when you go in More

great experience Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for n Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for next purchase:))) More

Never again. Bait and Switch I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership switched the wheels with smaller ones. I didn't notice for about a month. Once I did I contacted the dealer and was basically told, oh well. Both the GM and sales manager lied and changed their stories multiple times to Chrysler and myself about what happened. After filing a complaint with the AG's office, the GM called yelling at me telling me not to ever call him back. So now besides taking legal action I'm not sure I'll ever get the wheels I paid for. More

looking to buy a new Dodge Ram Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and he is a great guy and a excellent salesman you tell him what you want and that's what he gets you, and not try pushing you in something you don't want .I have never been treated bad at Royal Gate and if your looking for a great new or pre owned car, van or truck then go see the great people at Royal Gate Dodge in Ellisville Mo. More

service has gone downhill Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have a Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have an express service (hour and a half wait time). The oil change always results in being told that I need to have useless up charge services. Also, the quality of the oil change is bad, like not putting the oil cap back on, resulting in oil all over the engine compartment. When you point out an issue you are immediately told that you are wrong. Multiple people in line were told they do not know what is going on. Also, the sales and service representatives are now called "Advisors". Car rental with appointment still resulted in over an hour wait for a smoke filled, dirty pickup truck. Warranty claims get lost and after multiple months you are asked to purchase the parts. More

poor customer service Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a bad check. They would hold and not cash. Took to much time. Poor tolerance of children. Finance guys very pushy and yelled at us once contract was signed. More

Always a pleasure I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gat I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gate in Ellisville. I have had many sales people and have seen service writers and wrenches come and go. The experience is always an excellent one. If there is ever a problem they resolve without question. I just purchased a new RAM and a new 200C this month and worked with Aaron and Dominick, each a joy to work with. They will have my business for the dozens of rears to come. More

Painful The salesman was o k but the finance guy sucked and wouldn't stop with his blah blah shtick about a warranty. I got badgered to buy a warranty on a ne The salesman was o k but the finance guy sucked and wouldn't stop with his blah blah shtick about a warranty. I got badgered to buy a warranty on a new car and the same warranty can be purchased online for about half of what he is telling me.I guess the bigger question is why would I buy a warranty for a brand new car anyway? That shortened the visit a little More

Bad experience Took the car in with transmission problems five times, no problem says the service department took a tech for a test drive and replicated the problem, Took the car in with transmission problems five times, no problem says the service department took a tech for a test drive and replicated the problem, still they claim no problem. a car that will break down with no warning or signs of problem and drive my kids around in it. This place is horrible for customer service, they don't care , the service department refuses to take ownership that they dropped the ball and the owner of the dealership refuses to make things right, they got my money and that's all they care about. More

srt8 BUYER The salesmen here are great. Good car people. I am a gear head myself and I appreciate working with people who know and understand my passion for cars The salesmen here are great. Good car people. I am a gear head myself and I appreciate working with people who know and understand my passion for cars like Bert. More