David Taylor Ellisville Chrysler Dodge Jeep RAM

DON'T BUY A USED CAR HERE Buying a used car from Royal Gate Dodge has been a nightmare. I have never experienced such incompetence and shadiness at any other car dealership in Buying a used car from Royal Gate Dodge has been a nightmare. I have never experienced such incompetence and shadiness at any other car dealership in my life. Used car salesmen are reportedly unethical and grimy, but Royal Gate Dodge has taken that stereotype to a whole new level. I recently purchased a used Range Rover while I was in town visiting my family. I needed a new car and I was thrilled to find the exact Range Rover that I have always wanted here. Unfortunately that's as good as my experience with Royal Gate Dodge gets. The salesman tried to sell me a $4,000 extended warranty when I purchased the car as the factory warranty was about to expire. Thankfully I wanted to explore my options and didn't purchase an extended warranty at the time. Before I left St. Louis, I took the car to the Land Rover dealership to get checked out before I drove it all the way back to Florida where I am from. When I got to the Land Rover dealership, They looked up my car's VIN number and found that there was already an extended warranty for the car. Royal Gate Dodge tried to sell me something I already had. And it gets worse. I get back home and check my mail to find that my credit score had dropped 50 points. Kirk, the finance manager at Royal Gate Dodge, had run my credit FIVE times when getting financing for my purchase. Who run someone's credit five times??? Furthermore Kirk kept sending me papers to get my car registered in California. California??? I'm from Florida. They didn’t give me a receipt detailing that I paid sales tax for Florida when I purchased the car. I spent countless hours calling the dealership, leaving voicemails, sending emails, all of which went unanswered. After almost a week, I get the correct paperwork to send in to get my car registered. I get the form notarized and sit down to fax it back to Kirk, But. What do you know? Kirk gave me the wrong fax number. After hours of calling Kirk’s office, which always went straight to voicemail, I call the receptionist and she gives me the correct fax number. I fax it, call her back, she assured me that she received the form and would get it to the right place. The next week I get a letter from Royal Gate Dodge re-requesting the paperwork that had taken me way too long to fax to them in the first place. It was postmarked five days after I faxed and called to confirm that they had received it. What is wrong with these people? It took 7 weeks for them to send me the correct paperwork to register my car. And. My credit score is still messed up. If you want to purchase a car in the St. Louis area do yourself a favor and buy it somewhere else. More

Buyer Beware I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, an I took my 2014 Jeep Cherokee for a recall on Friday 10/9/15. My agreement provides for a no charge loaner car. The young lady, Roysl,Gate employee, and I walked around the loaner to inspect for damages. Both of us discussed prior damage to several rims. When I returned the car, a young R G rep told me I damaged the rims. The service manager came, and said that it was new damage and I was responsible. The general manager, Aaron came and the three of us went to the car. I asked for the name of the dealership owner and whatever office governs customers complaints. The GM told me I was threatening him. He did call the initial representative and let me hear their conversation via speaker. She confirmed that previous damage was there. This is the second time an attempt has been made to charge me with damages I did not do. First time was with my newly purchased 2013 Liberty. Based upon the young lady's honesty I was not charged, and hope she was not terminated because she told the truth. Their actions makes me wonder how many customers have been billed for damages they did not cause. I have also made several complaints because my front defroster does not work properly only to be told nothing is wrong with it. I will never purchase another car from Royal Gate nor give any recommendations to anyone I know. More

Great Experience This is the second time I have bought a car from Royal Gate and each time I had an excellent experience. The sales staff was friendly and informative This is the second time I have bought a car from Royal Gate and each time I had an excellent experience. The sales staff was friendly and informative. I didn't feel pushed into anything, nor did I feel like they were trying to sell me something that I didn't want. Both Bert Nordman and Beau Campbell made and excellent team and we felt very fortunate to be waited on by them. More

Excellent Service Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with B Excellent salesman who was fair and honest. Feel like we got a good deal and feel comfortable with the whole process. Highly recommend speaking with Beau when you go in More

great experience Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for n Steve Winters was great. Made deal over Internet and email. Was in and out of dealership in few short minutes. Will return to this dealership for next purchase:))) More

Never again. Bait and Switch I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership I purchased a brand new 2014 Charger that was advertised as having 20 inch wheels and tires. Evidently before I purchased it someone at the dealership switched the wheels with smaller ones. I didn't notice for about a month. Once I did I contacted the dealer and was basically told, oh well. Both the GM and sales manager lied and changed their stories multiple times to Chrysler and myself about what happened. After filing a complaint with the AG's office, the GM called yelling at me telling me not to ever call him back. So now besides taking legal action I'm not sure I'll ever get the wheels I paid for. More

looking to buy a new Dodge Ram Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and Every time I go to Royal Gate Dodge in Ellisville Mo I get the respect and care that you would expect to get from a salesman. My salesman is Bert and he is a great guy and a excellent salesman you tell him what you want and that's what he gets you, and not try pushing you in something you don't want .I have never been treated bad at Royal Gate and if your looking for a great new or pre owned car, van or truck then go see the great people at Royal Gate Dodge in Ellisville Mo. More

service has gone downhill Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have a Purchased vehicles from Royal Gate over the years and service has gone downhill. Lifetime oil changes are hard to receive even though they have an express service (hour and a half wait time). The oil change always results in being told that I need to have useless up charge services. Also, the quality of the oil change is bad, like not putting the oil cap back on, resulting in oil all over the engine compartment. When you point out an issue you are immediately told that you are wrong. Multiple people in line were told they do not know what is going on. Also, the sales and service representatives are now called "Advisors". Car rental with appointment still resulted in over an hour wait for a smoke filled, dirty pickup truck. Warranty claims get lost and after multiple months you are asked to purchase the parts. More

poor customer service Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a Purchased vehicle from this dealer. Poor customer service when you are making such a big purchase. Tried to do a bait and switch. Asked us to write a bad check. They would hold and not cash. Took to much time. Poor tolerance of children. Finance guys very pushy and yelled at us once contract was signed. More

Always a pleasure I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gat I have purchased around a dozen cars within the past dozen years (I may have a problem with car addiction!) and all have been purchased from Royal Gate in Ellisville. I have had many sales people and have seen service writers and wrenches come and go. The experience is always an excellent one. If there is ever a problem they resolve without question. I just purchased a new RAM and a new 200C this month and worked with Aaron and Dominick, each a joy to work with. They will have my business for the dozens of rears to come. More