David McDermott Lexus of New Haven

This is the fifth Lexus we have purchased from Cameron Moody. He is honest and very thorough in his explain action of the features of the RX 350. Moody. He is honest and very thorough in his explain action of the features of the RX 350. More

From my first phone call to set up an appointment, through the process of getting my car serviced, everything was handled with the highest level of professionalism. through the process of getting my car serviced, everything was handled with the highest level of professionalism. More

Scheduling our appointment was easy and the Service Department was very accomodating. Tanya Punuzio, the Service Coordinator, was vey courteous and helpful and did a great job of addressing our needs. Department was very accomodating. Tanya Punuzio, the Service Coordinator, was vey courteous and helpful and did a great job of addressing our needs. Our vehicle was picked up and delivered on time and we were given a full and understandable explanation of the services that were performed. More

Mike Wahlen takes care of all our Lexus needs. We have a RX350 and a ES350 -- both great vehicles. But we have dealt with 3 different Lexus store over 8 years and, because of Mike's service passion, McDermo RX350 and a ES350 -- both great vehicles. But we have dealt with 3 different Lexus store over 8 years and, because of Mike's service passion, McDermott is at the top of the list! More

You have a most attractive and inviting dealership. Your personnel are friendly and very pleasant. Mike Wahlen was a delightful, knowledgeable, and most accommodating salesperson. However, his penmanship personnel are friendly and very pleasant. Mike Wahlen was a delightful, knowledgeable, and most accommodating salesperson. However, his penmanship caused confusion relative to a digit in the price on the sales agreement, along with several specifics on the Enform sign-up form. This required additional payment by me on the day of pick-up, and several phone calls to Telmatics Customer Care to get the email and password corrected on the Lexus Enform Subscription Service Agreement. I felt the car pricing was fair, not quite as great as I had hoped, however! I was bothered by the discussion with Joe Serra on the day I picked up the car. I felt I had inadequate time to really think about the need for additional and expensive coverage for service beyond the manufacturer's warranty period, or other coverage as was offered. I believe that this type of information should be summarized for the customer to take home and think about if the Business Manager happens to be out that particular day. I am pleased that my Milford friends suggested coming to McDermott and I am enjoying the ES 350 as I adjust from ten years of driving a great Deville. This too, is quite a delightful driving experience, and I have picked up about eight feet of space in my garage! More

The entire experience at McDermott Lexus of New Haven was absolutely First Class. My wife and I were treated like royalty by Doreen and Joe the Finance Manager. They really took the time to educate us and absolutely First Class. My wife and I were treated like royalty by Doreen and Joe the Finance Manager. They really took the time to educate us and provide different options that suited what we were looking for. We are extremely pleased with our purchase and would absolutely recommend this dealership for their extraordinary service and willingness to place the client at the center of all that they do. More

Extremely professional and helpful. Thank you for another great experience. This is the fourth Lexus I have purchased from McDermott and can't ask for a better customer service. I recommend it highly and wil great experience. This is the fourth Lexus I have purchased from McDermott and can't ask for a better customer service. I recommend it highly and will be back in the future. Thanks again. More

Very professional - excellent feedback throughout the process as a result of numerous phone calls. Aubrey is easy to work with and service went as expected.. process as a result of numerous phone calls. Aubrey is easy to work with and service went as expected.. More

We've been using McDermott Lexus service since we bought our RX-400h in 2007. We've always had execellent service from everyone. Tanya, our primary service coordinator is like a part of the family bought our RX-400h in 2007. We've always had execellent service from everyone. Tanya, our primary service coordinator is like a part of the family now and Rena, her colleague is always helpful and accomodating. We really feel they look after our car and us. We've never had better service anywhere at any time. It's a great way to build loyalty in a business that often revolves around getting the best-priced deal above all else. We're delighted with our experience over the years and comment them highly for their effort and attention to detail. BAB More

Tanya in service is The Best. She knows how to take care of customers. All the staff at Service is great. Work done at time and properly. of customers. All the staff at Service is great. Work done at time and properly. More