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David McDermott Lexus of New Haven

East Haven, CT

4.7
404 Reviews

655 Main Street

East Haven, CT

06512

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Showing 404 reviews

October 30, 2021

I am extremely happy with the way my service problem was handled and the explanation of what was done. Thank you LEON BUNK JR More

by Ljbunkster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shana
Oct 31, 2021 -

David McDermott Lexus of New Haven responded

We are thrilled we could serve you so well. Thanks for your kind words!

October 26, 2021

Best sales and service facility I have ever encountered in my life I would recommend a place anytime More

by syed.Sami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Razzaia
Oct 31, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thanks a bunch for your kind words. Looking forward to seeing you again in the future. Until then, take care!

October 26, 2021

Worked with Anthony on a recent purchase and was very pleased. He stayed late to meet with me on my first visit and followed up as promised a couple days later with added information I requested in orde More

by peted13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Faustini
October 08, 2021

Paul was great. Personable and not pushy. Listened to what I wanted - and did not try to push anything else on me. More

by lgags09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul - Chevy
Oct 10, 2021 -

David McDermott Lexus of New Haven responded

Thanks a bunch for taking the time to leave us this feedback. We love hearing our sales team was personable and that we listen to our clients. We hope you are enjoying your new vehicle. Take care!

October 07, 2021

I have not purchased a car at a dealership in quite some time. when i entered your showroom I was so surprised how fast things happened but I am HAPPY with the results. Thanks to all those there from Greg t More

by JPLucarelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Business Manager forgot name , Greg Razzaia
Oct 10, 2021 -

David McDermott Lexus of New Haven responded

Thanks so much for the feedback, we're thrilled to know that we met all of your needs during your visit. Take care!

October 05, 2021

My third time using McDermott and have been very pleased with the service each time. More

by Tkd1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony service
Oct 10, 2021 -

David McDermott Lexus of New Haven responded

Thanks for the five stars! It's great knowing we could serve you so well.

September 23, 2021

got in on time and the wait was not long at all to complete mu oil change and tire rotation More

by Murfthesurf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawna McGorty
Sep 25, 2021 -

David McDermott Lexus of New Haven responded

Hi there! Thanks a bunch for taking the time to leave us five stars. Take care!

September 13, 2021

The service was easy and quickly accommodated. At the last minute I needed to change my appointment. The service department solved the problem by having an employee pick up my car and then return it whe More

by Kingsley Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Razzaia
Sep 14, 2021 -

David McDermott Lexus of New Haven responded

Kingsley, so glad to hear that we were able to easily and quickly accommodate you for your service appointment. We appreciate you sending over your helpful and honest feedback! Take care and we'll see you next time.

September 01, 2021

I punched a used Buick on line. The only reason i did that was because David McDermott told me that the car was absolutely 100 percent MINT. Being a Lexis dealer i believed him. That was my first mistake More

by jthamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Razzaia
Sep 02, 2021 -

David McDermott Lexus of New Haven responded

Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy that for your next visit. Please reach out to Greg Razzaia (203) 466-9999. Looking forward to discussing this further with you.

Sep 03, 2021 -

jthamm responded

Fool me once shame you.Fool me twice shame on me. I do not trust your people.

August 12, 2021

The quality and thoroughness of the service is absolutely outstanding. The people are as well. They make certain you’re treated like a pampered guest, not a customer. Couldn’t be better! More

by Ron Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
Aug 13, 2021 -

David McDermott Lexus of New Haven responded

Thank you so much for your kind words, Ron. We are so glad you were thoroughly satisfied with your experience with us! We hope you are loving your new Lexus. Take care and stay safe!

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