David McDermott Lexus of New Haven

Dear Anthony, My husband and I want to thank you for the excellent professional experience we enjoyed with you recently at the McDermott dealership. We are snowbirds and Lucille gave up her lease last the excellent professional experience we enjoyed with you recently at the McDermott dealership. We are snowbirds and Lucille gave up her lease last November, so we were in need for a car to buy this time. We had viewed car dealer lots and looked on line and decided to explore the Lexus nx350. We called from Florida and spoke with you about our needs and you informed us that you would have a car we would like that was being readied for June 1, our desired time frame. And, “spot on” you did deliver to us the best car that fit our needs perfectly. You really listened. We made a refundable deposit with you from afar and upon our return the lovely auto was there and ready for us to drive off with two days after our first meeting with you. It was an exceptionally excellent experience; that’s three “e’s” which is A+ in our academic professions. Lucille loves her car and you have been superb by meeting with her to review all the car functions and answer her questions. By the way, Crystal and Ryan were also very professional and helpful in their respective areas of finance and technology. So, what more can be said? Thank you, sincerely, Lucille and Ed Murray for the May 25, 2022 Lexus purchase More

I had a great experience purchasing my Lexus NX350h because of Anthony Faustini. He was incredibly helpful throughout the process. I definitely recommend this dealership! Especially if it’s your first because of Anthony Faustini. He was incredibly helpful throughout the process. I definitely recommend this dealership! Especially if it’s your first time purchasing a Lexus. More

I had great experience buying my new Lexus RX350. I went to another dealership and was treated poorly but was treated as a valued customer at McDermott. My salesman, Rob put me at ease. Love my new vehicle to another dealership and was treated poorly but was treated as a valued customer at McDermott. My salesman, Rob put me at ease. Love my new vehicle. More

Excellent sales experience to say the least from beginning to end!! Tony Z. was friendly, easy going, not overbearing, accommodating and a pleasure to deal with from beginning to end. Crystal beginning to end!! Tony Z. was friendly, easy going, not overbearing, accommodating and a pleasure to deal with from beginning to end. Crystal was pleasant, organized and detailed in her closing of the transaction. She was informative in answering a few questions regarding the deal itself as well as regarding her dogs. More

Great honest and accurate service. Vehicle was serviced and ready on time. The service representative was friendly and efficient and ready on time. The service representative was friendly and efficient More

Yearly oil change on my Vette. Johnny the Corvette pro was great because he called me over to show me a couple things and to go over things. For someone invested in their toy car, it's a great experience was great because he called me over to show me a couple things and to go over things. For someone invested in their toy car, it's a great experience. More

Everything went well except for the price of my oil change. Price went from $70 last time to $117. I will shop around next time. Fox News in the customer area is obnoxious. change. Price went from $70 last time to $117. I will shop around next time. Fox News in the customer area is obnoxious. More

Service department is a bunch of clowns. My car needed a software update in order to work with the Lexus app. I scheduled an appointment at McDermott for 2 weeks out, took a vacation day, and brought my car software update in order to work with the Lexus app. I scheduled an appointment at McDermott for 2 weeks out, took a vacation day, and brought my car down at 11am. Around 3:30 I called to get an ETA, they told me it would be ready by 5. When I showed up at 5, the guy at the desk was like "Didn't anyone call to tell you it won't be ready today? We need a part." They had 2 weeks to order whatever they needed. They had opportunities before I came down, when I called for an ETA, or at really any point during the day to tell me it wouldn't be done. They offered to let me keep the loaaner for the weekend, I chose instead to collect my car and take it to a competent service department. More

Like there service. Very professional but a little expensive. Driver who brought me to work and picked me up is the best expensive. Driver who brought me to work and picked me up is the best More