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David McDavid Lincoln Frisco
Frisco, TX
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 633 reviews
January 20, 2018
Purchase of New Lincoln MKZ Hybrid Black Label We had a 2013 MKZ that we ordered through a dealership in North Little Rock, we totally loved that car, but we had put over 80,000 miles on it and we We had a 2013 MKZ that we ordered through a dealership in North Little Rock, we totally loved that car, but we had put over 80,000 miles on it and we were ready for a change. Since we were both totally retired, we went back to our first love! the Mustang GT. As the months passed by, we could not get the MKZ out of our mind!! Seeing all the Lincoln commercials on television, plus my car magazines, went to the computer, found the Lincoln website, saw the MKZ Black Label, built it with what I liked. showed it to my wife. She fell in love with it. Then one day when she was looking at the website, David McDavid Lincoln came up. She looked at their inventory and found the car that she wanted. After chatting with the internet operator, Mr Edward Freeman gave us a call and the rest is history!! Mr Freeman was very professional and knowledgeable. he thoroughly covered everything, including the lincoln app, added to both our phones. We are totally satisfied. As the Marines would say, 110 percent. oo-rah. More
by Michelle & MGYSGT
Employees Worked With
Edward M Freeman Jr
January 15, 2018
Car inspection I brought my Lincoln MK X in for yearly inspection.Very pleased with the service, didn't have to wait very long. Got a free car wash!!!! I brought my Lincoln MK X in for yearly inspection.Very pleased with the service, didn't have to wait very long. Got a free car wash!!!! More
by #1rancher
Employees Worked With
Richard in service department
December 24, 2017
Wintertime Richard Ancheta must be a mind-reader, he knows what you want for your vehicle and how to make it happen, each and every time. Richard Ancheta must be a mind-reader, he knows what you want for your vehicle and how to make it happen, each and every time. More
by Wintertime
Employees Worked With
Richard Ancheta, Really gr8 svc guy
November 17, 2017
Customer Service is #1 I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Li I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Lincoln. I bought a BMW. The salesmen was nice but I was sad to see that they did not service my car before they sold to me. I finally figured out all the gadgets in my car, when it stated that service was needed and had been needed since May and I purchased my car in July. They did a oil change (sticker on window) but that was it. *Bravo! Henry Ford reached out to me to make this right. I returned from business took the car to them as they requested. They took to the BMW dealer to have it serviced at no charge to me. Class Act. Thank you Henry Ford!! More
by Janet
Employees Worked With
Henry Ford
November 13, 2017
re used SUV Hello had a wonderful experience or buying a SUV from Lincoln David McDavid + Plano + pleased to talk to Susan in of pre-owned Lincoln section Hello had a wonderful experience or buying a SUV from Lincoln David McDavid + Plano + pleased to talk to Susan in of pre-owned Lincoln section .I got what I needed and good customer service no gimmicks. Deal was done in less than 20 minutes More
by Singh
Employees Worked With
Susan was great
July 10, 2017
Disgrace to the Lincoln Brand I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "cl I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "clients," he said. I come back the next day to pick up my car and notice swirls and scratches all over it. The salesman says he doesn't see it, then my wife had to point them out. I ask him how he can present a car to a client like that and he apologized. I go there regularly for car washes and have never been greeted by anyone other than the valet. I tip him $5 every time I go (once a week since March) because I appreciate him greeting me. I have been going for months and have never met a service advisor. My app for Lincoln isn't working. I decided to call the concierge. They are the nicest and most helpful people. We figure out that an update was made and my car info didn't update for some reason. I need to take my car in to update the modem. The concierge calls the dealer on 3 way and gets Howard on the phone. Howard tells me that he can't give me a loaner car and that he doesn't know when we can get one in. I said, "ok, I can wait." I ask him if I can call next week and he says, "I'm still not going to have a loaner car." We hang up and the apologized and said that Howard should not ever speak to a client like that. Also, because the 2017 cars have a program that they started that guaranteed pick-up and drop-off service (one of the selling points of the salesman). The concierge tells me that she will have the service manager. Two days go by and the concierge called back to make sure the service manager called me. When I told her he hadn't, she apologized again. She called me back and I now have an appointment for this Thursday. This is my 4th Ford product in 3 years and it will be my last. What a shame for this brand being associated with such an awful dealership. More
by MaxAdib
Employees Worked With
Service Department
June 21, 2017
Great Service Excellent service. I arrived at my scheduled time and they were completely prepared for me. There was no waiting to drop off my car for service and Excellent service. I arrived at my scheduled time and they were completely prepared for me. There was no waiting to drop off my car for service and no upward sales pressure to do anything more than the service I had scheduled. The service agent was quick and professional. I chose to wait in their lounge while the vehicle was serviced and it was very clean comfortable and relaxing so the time I waited seemed to fly by. More
by DanC
Employees Worked With
Robert Roberson
May 30, 2017
Excellent customer service Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impr Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impressed at his attention to detail which made our buying experience effortless.. the personnel at the dealership make you feel right at home. Outstanding dealership More
by Connie
Employees Worked With
Edward Freeman
February 26, 2017
Tried to extort money from my senior citizen parents My parents are in their mid-70s and rarely treat themselves to anything. They found a slightly used Lincoln at this dealership and made a trade in. My parents are in their mid-70s and rarely treat themselves to anything. They found a slightly used Lincoln at this dealership and made a trade in. The contract was written, and my parents paid it in full with their savings account and a small amount on a credit card. The dealership then began a series of 5 harassing phone calls to my elderly parents telling them that owed $4000 more. They then held my parents permanent license plates and the title to the car hostage in the attempt to extort money above and beyond the contract amount. We had to involve an attorney and file a complaint with The State of Texas before they finally Fed Ex'd the items to my parents (without my parents paying any more money at all). I hope David McDavid's Plano Lincoln enjoyed paying the fines imposed on them by The State of Texas for this despicable act of trying to extort money from senior citizens. More
by Unhappy daughter
Employees Worked With
general manager
August 31, 2016
Sales lady Susan A. was our sales lady. She worked with us on the deal over a matter of several visits. (We also were looking at cars at several other dealership Susan A. was our sales lady. She worked with us on the deal over a matter of several visits. (We also were looking at cars at several other dealerships). Their pricing was reasonable and the service was great. After the sale the service has been good. Neal Arnold More
by Neal
Employees Worked With
Susan A.
