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David McDavid Lincoln Frisco
Frisco, TX
551 Reviews
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Showing 551 reviews
November 04, 2015
Service Center has terrible customer service and work I highly recommend that you do not go to David McDavid Lincoln of Plano. The customer service and bodywork performed is TERRIBLE. I was sent to Da I highly recommend that you do not go to David McDavid Lincoln of Plano. The customer service and bodywork performed is TERRIBLE. I was sent to David McDavid of Plano due to a paint recall and for a body work to be performed. They over buffed and burnt the paint off the right side of my door and poorly applied paint to the left door, resulting in bubbling. I was told I would get a loaner car in three days. After two weeks and getting no call back from the manager, I was finally given a loaner car that had a flat tire. I was instructed to take care of it; discount tire told me all four tires needed to be replaced. Towards the end, Trent, an employee there, told me I could drive on an expired registration as long as I told the police the car was not mine, but a loaner. When I explained my father was a police officer and this was wrong, he told me he could not get the car inspected then and I could either drive with the registration expired or I could take my unfinished car. They are unreliable and do not keep to their word. After two weeks, Dominic Caranfa called both my father and I to tell us separately the service previously performed was "shautty" and he was "embarrassed the car ever left the lot". He told us he was going to have the whole car repainted and panel replaced, adding on another month for this work to be done. Some time during the month my car was "getting painted," Dominic left. I was informed of this when I came back after six weeks and noticed that the only thing done to my car was the right door being repainted. Neither Trent nor the manager, Casey Moreland, would keep to what I was told by Dominic and were extremely rude throughout the whole entire process. They could have cared less about what I was told. They are very disorganized. Apparently there was no paperwork for the intended work to be performed. If there was, they didn't inform me. When I went to get something out of my car, we spent 30 minutes looking for it on the lot because they couldn't find it. They spent an additional 15 minutes trying to find my keys. The customer service is terrible from the employees to the manager. They do not return phone calls even when they say they will. I got one apology the whole entire time, at the very end when I was picking up my unfinished car. The service is awful. They did not paint my car correctly in the first place. It took six weeks to paint one door. According to Dominic, there were a lot more things wrong to my car then what I had initially brought to their attention. To top things off, I left the lot and noticed my right mirror was facing downwards. Within a mile my whole entire mirror fell out. I have never had problems with this mirror before. I hope this serves to help people out on their search to get service performed on their car. I would hate for anyone else to have to go through what I did or deal with people who are unwilling to help. More
by kmw0211
Employees Worked With
Trent, Dominic Caranfa, Casey Mooreland
July 14, 2015
Class Act My experience purchasing a vehicle from David McDavid's Plano Lincoln was absolutely great. A very professional staff from start to finish. They took My experience purchasing a vehicle from David McDavid's Plano Lincoln was absolutely great. A very professional staff from start to finish. They took their time in going over all the details to make sure I was 100% satisfied with my purchase. I definitely will be recommending David McDavid's Plano Lincoln to my family and friends. More
by mdherrera
Employees Worked With
James Bowers
July 09, 2015
Excellent Service I was a first time buyer and from the moment I drove up and the time I left!!! I was treated with excellent service! My sells person put me at ease an I was a first time buyer and from the moment I drove up and the time I left!!! I was treated with excellent service! My sells person put me at ease and answered all my questions and questions I didn't know to ask!! He was so excellent that I took several of his business cards so that I could share with other teachers at my school who are interested in buying cars! Thank you for caring and making my buying experience awesome!! I will be back!!! Brenda Owens More
by Cargirl246
Employees Worked With
Edward M. Freeman
July 05, 2015
A fantastic car buying experience I worked with Susan Najjar to purchase a certified pre owned Lincoln MKZ. This was possibly the best car buying experience I have ever had at any dea I worked with Susan Najjar to purchase a certified pre owned Lincoln MKZ. This was possibly the best car buying experience I have ever had at any dealer. She was knowledgeable, eager to make sure that I was pleased with the car and so pleasant that I am sure I will be a repeat customer. There is no mystery why she can barely fit all of her sales awards into her office! More
by Thankful
Employees Worked With
Susan Najjar
July 01, 2015
Best service ever received from a dealership. I was in the Dallas area visiting family and my air conditioner went out in my Navigator. A quick google search led me to David McDavid's Lincoln dea I was in the Dallas area visiting family and my air conditioner went out in my Navigator. A quick google search led me to David McDavid's Lincoln dealership. The friendly, helpful attitude from Richard Ancheta in the service department was amazing. Equally as amazing was how quickly the problem was diagnosed and repaired. If this problem had happened at home the dealership there would have kept my car at least two weeks. In the future I will drive the 350 miles to have my car serviced at David McDavid, and I will definitely buy my next Lincoln from this service oriented dealership! More
by Julie
Employees Worked With
Richard Ancheta
May 29, 2015
Leasing at David McDavid Lincoln We have leased about 10 cars (or more) from David McDavid over the years. We continually return because they are so easy to deal with. Our salesman We have leased about 10 cars (or more) from David McDavid over the years. We continually return because they are so easy to deal with. Our salesman is very accommodating and assures we get the exact car and equipment we want. We have used David Wallace for all of our purchases (leases). He makes sure the process is easy and the transaction is completed in minimal time. We lease because it forces us to get a new car about every three years. More
by Bob
Employees Worked With
David Wallace
May 02, 2015
Purchaser from Louisiana. Due to the high volume of vehicles and choices in the Dallas area I have always wanted to try to purchase a vehicle in Texas but have always hesitated Due to the high volume of vehicles and choices in the Dallas area I have always wanted to try to purchase a vehicle in Texas but have always hesitated because I felt that taxes and registration would be a Hassel. Here, it was the exact same as the purchases I have made in state, they handled everything. Found what I wanted on the Internet, sent pictures of my vehicle and we worked a deal on the phone. Got approved on line. Drove over signed the papers and drove it back. Great job David McDavid and Susan Najjar. More
by Chearron01
Employees Worked With
Susan Najjar
February 16, 2015
Kansas Racehorse We drove 375 miles to buy from John Woodard at McDavid's because they gave a much better deal than we could get anywhere else within that distance. We We drove 375 miles to buy from John Woodard at McDavid's because they gave a much better deal than we could get anywhere else within that distance. We always like to buy locally but there was just too much difference in price. Once we got to the dealership, everything was just as promised right down to the pin-striping (that they painted on). I would recommend them to anyone looking for a new Lincoln. Facility is super clean and makes any short wait enjoyable. These guys want to sell vehicles. They must make their profit on volume sales. It sure wasn't by selling us our new MKC for what they did. If you're shopping for a new Lincoln, McDavid's is the place you need to go! More
by ksracehorse
Employees Worked With
John Woodard
January 08, 2015
best dealer ever Our sales person was susan najar she worked with us and was able to get me the car i wanted fast easy no hassel. Awesome. Our sales person was susan najar she worked with us and was able to get me the car i wanted fast easy no hassel. Awesome. More
by johnny
Employees Worked With
Scott nelson susan najar
November 28, 2014
New Car Sales Susan Najar was our sales person. We knew what we wanted and she listened to our requirements and what we wanted. We purchased our car in July and s Susan Najar was our sales person. We knew what we wanted and she listened to our requirements and what we wanted. We purchased our car in July and she has followed up several times to see if everything is ok. Susan made this a very positive experience. Today we are taking the car in for service. Hopefully this will be a positive experience as well. Thanks Susan! More
by Geri DeBoom
Employees Worked With
Susan Najar
