David McDavid Lincoln Frisco

Customer Service is #1 I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Li I have bought several cars from David McDavid Honda in Frisco and therefore trusted the name of McDavid. This is my first purchase at David McDavid Lincoln. I bought a BMW. The salesmen was nice but I was sad to see that they did not service my car before they sold to me. I finally figured out all the gadgets in my car, when it stated that service was needed and had been needed since May and I purchased my car in July. They did a oil change (sticker on window) but that was it. *Bravo! Henry Ford reached out to me to make this right. I returned from business took the car to them as they requested. They took to the BMW dealer to have it serviced at no charge to me. Class Act. Thank you Henry Ford!! More

Disgrace to the Lincoln Brand I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "cl I purchased my car from this dealership after speaking to the salesman he told me how amazing the brand is now. They go above and beyond for their "clients," he said. I come back the next day to pick up my car and notice swirls and scratches all over it. The salesman says he doesn't see it, then my wife had to point them out. I ask him how he can present a car to a client like that and he apologized. I go there regularly for car washes and have never been greeted by anyone other than the valet. I tip him $5 every time I go (once a week since March) because I appreciate him greeting me. I have been going for months and have never met a service advisor. My app for Lincoln isn't working. I decided to call the concierge. They are the nicest and most helpful people. We figure out that an update was made and my car info didn't update for some reason. I need to take my car in to update the modem. The concierge calls the dealer on 3 way and gets Howard on the phone. Howard tells me that he can't give me a loaner car and that he doesn't know when we can get one in. I said, "ok, I can wait." I ask him if I can call next week and he says, "I'm still not going to have a loaner car." We hang up and the apologized and said that Howard should not ever speak to a client like that. Also, because the 2017 cars have a program that they started that guaranteed pick-up and drop-off service (one of the selling points of the salesman). The concierge tells me that she will have the service manager. Two days go by and the concierge called back to make sure the service manager called me. When I told her he hadn't, she apologized again. She called me back and I now have an appointment for this Thursday. This is my 4th Ford product in 3 years and it will be my last. What a shame for this brand being associated with such an awful dealership. More

Excellent customer service Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impr Edward Freeman of David McDavid Lincoln was the most professional salesman... he when beyond my greatest expectations. Myself and my wife was so impressed at his attention to detail which made our buying experience effortless.. the personnel at the dealership make you feel right at home. Outstanding dealership More

You will be cheated, wronged and defrauded. After becoming interested in acquiring a 2016 Lincoln MKZ and communicating with a salesperson at Sam Packs Five Star Ford who facilitated previous sa After becoming interested in acquiring a 2016 Lincoln MKZ and communicating with a salesperson at Sam Packs Five Star Ford who facilitated previous sales (Kevin assisted in the transaction of a 2010 Ford Flex in 2012 and a 2002 Mercury Cougar), the request was referred to David McDavid Lincoln, specifically to Sales/Leasing Manager Ed Nogar. During the initial scheduling call to David McDavid Lincoln the specific question regarding upfront costs/fees was fielded to Ed Nogar who advised that the amount of $3000.00 will cover all costs/fees. Arriving at David McDavid Lincoln and meeting with Ed Nogar, who after having identified himself as the Leasing Manager and employed by David McDavid Lincoln for years conducting several hundred transactions, coupled with a long history of purchasing Mercury/Ford/Lincoln products established a comfortable rapport. A test drive of the subject vehicle was completed, a credit check was conducted and a fees sheet displaying blank spaces (rather than being populated with values) for fees totaling $3800.00, or close to a 30% increase in upfront costs was presented. Ed Nogar was unable to provide any information on the massive hike in fees not originating from credit issues as none were present. However, in order to continue on with the transaction the fees statement must be signed. Ed Nogar disclosed upon returning from dropping off the fees statement that it was David McDavid Lincoln’s policy to not charge any amounts over 3000.00 to a credit card and would only accept 3000.00 on a credit card as opposed to the full balance of 3800.00. Again with blinders on, a separate check for 800.00 was issued. Note: Hindsight being 20/20 one would assume to a certain degree/margin of safety that a tenured Leasing Manager with the levels of experience as Ed Nogar advertised would, or should know what the fees are simply from memory. Some months later the vehicle experienced a minor equipment failure one-half mile from the dealership and the Lincoln MKZ was driven to David McDavid Lincoln for service. Arriving at the dealership and explaining the problem, Ed Gusa , the parts manager, concluded that the part (the car had with less than three thousand miles on it at the time) may be unsalvageable. Inquiring as to the cost for the part, Ed Gusa the parts manager was unable to provide a cost for the part and began reviewing the MKZ. About 10 minutes later Ed Gusa advised after his review that the part cannot be salvaged and required replacement in addition a sensor “may have been damaged.” Ed Gusa the parts manager was however, able to assign a value for the sensor that may have been damaged at a cost of $95.00 plus labor. Out of curiosity as to how one would know if the sensor was damaged, as Ed Gusa did state “may have been damaged”, an inquiry was made. Ed Gusa responded that “a new part would be installed; the vehicle lowered to the ground, and if the dash light displayed then the sensor was damaged.” After explaining to Ed Gusa that it is considered in poor taste to assume something is broken and to bill in advance without performing a reasonable level of due diligence and research, to please, install the new part, lower the vehicle to the ground, and if the dash light displays then install the replacement sensor. Ed Gusa responded in the affirmative and added that an additional fee of $21.95 to press the button on the lift a second time and raise the car back up if the dash light displayed would be incurred and was agreed too. Transitioning to the service bay to observe, technicians, standing in front of the MKZ between myself and the technician installing the new part obscured the view to the point that a constant shuffle from left to right to ensure an unobstructed view resulted. The part was installed, the car was lowered and as luck would have it the dash light did not display. Following the tech back into the service office from a distance of about fifteen feet, Ed Gusa asked the tech if the dash light displayed. The tech responded “No” and mumbled something else but cannot be sure what was said. The car was washed; a bill was presented and paid. A request for the damaged part to be returned was replied with a “we don’t know where it is” response from Ed Gusa. Escorting Ed Gusa to the drive thru area and explaining that the vehicle did have another issue, the question of what to do was fielded. Ed agreed to address the issue during the vehicles first service visit which normally occurs between 5000 to 7500 miles. At the time of the incident the vehicle displayed less than 3000 miles. Doing some quick math it was determined that the first service visit would be around July or August depending upon use which was/is being averaged at 750 to 800 miles per month. A few days later a survey from David McDavid Lincoln was submitted for attention, stated facts of the experience were penned and submitted to David McDavid Lincoln for review. Receiving a call from John in the used cars division of David McDavid Lincoln (another Lincoln Employee who refused to give his last) name two days later the take aways from the visit were discussed. John in Used Cars (another Lincoln Employee who refused to give a last name) agreed to submit a check request for the cost of the part (I requested a replacement part instead), order the materials to fix the second issue discussed with Ed Gusa during the initial visit and reach out in a few days to set up a time to come in and get the issue resolved. Another survey was received and again it was replied to stating the facts of the initial visit with a request to go to another dealership for the repairs. It was dead silence for weeks after that. Fielding some follow up calls to David McDavid Lincoln approximately 3 weeks later, a message inquiring about the part was left. From that point on all calls were transferred to Service and placed on hold for extended periods. Inquiring as to the issue at hand the receptionist expressed that she was just doing as she was told by her supervisor the New cars Sales Manager Darrick Thompson. Demanding to speak to the dealership manager who was not and never available; resulted in a transfer to a leasing agent. Explaining the situation to the leasing agent (my leasing agent was never available to take calls and not responsive to any emails to date) it was expressed that someone will reach out. The next day, a call on a blocked cell was received originating from John Keith who claimed to be the Operations Manager for David McDavid Lincoln. John Keith operations manager explained that after conferring with his “Ford Guy” (John Keith refused to give me the name of the Ford Guy) the repair can be done at other Lincoln dealerships. It was also stated to not bring the MKZ to David McDavid Lincoln for regular maintenance as his “service guys won’t touch the car, not even for an oil change.” As all calls are recorded in compliance with Texas one party rule the statement from John Keith operations manager is considered true and accurate and perhaps as a formal dissolution of the Maintenance Covent with David McDavid Lincoln. Calling another Lincoln dealership, speaking to and explaining the situation to a service technician, the replacement part was ordered and an appointment was set up a few days later. The dealership twenty miles away, had the repair and complementary maintenance completed in under an hour. A demand for a draft from Lincoln Motor Corp expressing that David McDavid Lincoln had dissolved the maintenance convent (so far as they were concerned) was made without response. However, communication from Heather (another Lincoln Employee who refused to give her last name) at Lincoln Motors explaining that the MKZ can be serviced at local Ford dealerships was welcomed news. Receiving a call from Rosa at Lincoln Executive services (another Lincoln Employee who refused to give her last name) and after a 30 minute conversation expressing the issues with David McDavid Lincoln resulted in the statement of fact that David McDavid Lincoln is not a franchise owned by Lincoln Motors and there is nothing Lincoln Motors can or will do, and nothing Lincoln can or will provide in writing stating the same, nor will Lincoln Motor provide me a copy of the lease agreement in spite of several requests and advising me to get it from David McDavid instead. More recently my wife has been receiving calls from David McDavid Lincoln asking to speak to me and when she informs the caller to hang on, the phone hangs up. I called David McDavid Lincoln, left a message and emailed my leasing contact Ed Nogar without any type of return, not sure what that is all about, but can deduce that David McDavid is “covering themselves.” I continue to receive invites from David McDavid to come over for maintenance; however, after the conversation with John Keith the operations manager I am confused, can I go to David McDavid or continue to go to another dealership? I am unable to get either Lincoln Motors Corp or David McDavid Lincoln to supply me with any leasing agreements for review and as I do not have one, I am presently stumped. If anyone has a suggestion, or someone I can speak knowledgeable in matters such as these please respond to this posting with contact information. Having reviewed several posts I would be willing act legally against these bullies but would appreciate support from other victims. More

HORRIBLE and SO SLOW The GM( Will Palasota) here is great. He actually took the time out to call me in order to clear up a misunderstanding. I really admire him for doing The GM( Will Palasota) here is great. He actually took the time out to call me in order to clear up a misunderstanding. I really admire him for doing that. However, I've come to find out that the Service at this location really does suck! I've been riding around with moldings that has hail damage since I purchased the car in May. Here it is November and I hadn't received a phone call to let me know if the part had arrived, so I drove up there all to find out that they'd been having the part for months and hadn't called me. HORRIBLE! I DO NOT RECOMMEND THIS PLACE TO ANYONE!!! More