David McDavid Lincoln Frisco

David McDavid Lincoln (now in Frisco) sold me a 2018 Ford Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciat Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciate a better experience made up of those little details, look elsewhere. They are a big time dealer, with lots of money flowing, so they have key personnel like "Guest Experience" managers, and such. But details are everything when working with the Guest Experience folks and Used Sales team, so be very careful of wording. Listen closely, ask questions and for clarification, and get things in writing before you pay. Nothing was a deal breaker, but you just walk away feeling like they wanted to get every nickel, and ensure you didn't get a penny extra. Two examples: The vehicle I purchased was turned into them with the wrong badging. They listed in correctly and were up front on this issue, but when we closed the deal I was told the badging would all be taken care of and made correct. I should have asked for details on that, because they took off the badging, dodged my questions during the deal, and after I had the car then told me they could' t put on the correct badging. Silly. Secondly, I paid up front for delivery. What they don't tell you (and I failed to ask/clarify), is that when you pay for delivery, you are just paying to have someone drive it to your house. Since I'm 200 miles away, yep, they put 200 miles on the car and use half the "free" tank of gas all at a rate double what you pay for mid-tier, professional carrier service. In closing, the front half of the deal was great. Once money flowed, the "guest experience" took a bad nose-dive. Four times in one day I was told someone would contact me. Crickets. Finally, after the receptionist ran out of excuses listing everyone that was out sick or busy, I demanded to just stay on hold, and I got the New Car manager to talk to me. I brought him up to speed, and he did his best to finish up getting the car ready and delivered. Not a fun experience at all, but then again, what you'd expect from a used car dealer. At least the car is great. Conclusion? Cut the charades by spending money on salary for "Guest Experience" managers, live up to your aspirations, or take a page from Carvana's book - which is always a great experience. More

The two guys involved in selling me my 2019 Lincoln Navigator were outstanding. Unfortunately neither work there anymore and they may have been the only good part of the dealership. If you want to buy Navigator were outstanding. Unfortunately neither work there anymore and they may have been the only good part of the dealership. If you want to buy a car and have it serviced at the dealership go to Planet Lincoln just 30 miles south. If you go here, you’ll find they don’t do the work they say they performed, you’ll be met with an utter lack of communication at best, or miscommunication and misinformation as more common. You won’t be told your cat is having to stay longer than was planned, and the workmanship is questionable at best. I had to replace all 4 tires on my Navigatkr with only 18,000 miles because the tread was worn due to lack of wheel alignment being performed. Since I purchased the maintenance plan extra, I only get my car services at the dealership. And several times after bringing my car in for an oil change only to find I still had old., dirty oil in the car. Trust me, you'd get better service from Kia or Hyundai than you will here. I would know, I've had both those brands as well as Lincoln and this Lincoln dealership so inferior, they're not even competing. Don't give them your hard earned money. You'll regret ever dealing with these snakes More

Do NOT recommend. This dealership does not practice with integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this integrity and, in my case, they failed to uphold their obligations by acceptance of a buyer’s agreement and $2,000 deposit. My experience with this used car sales department was shocking, but also the exact scenario of why the used car sales industry is dehumanized and ranked poorly for trust by consumers. I found a vehicle that fit the needs of my family after weeks of scanning the internet. I used “ClickLane”, their online service that they describe as “truly, really, completely, absolutely, online car buying experience” and placed my $2,000 deposit, signed my documents via DocuSign, was given the estimated trade-in amount for my vehicle, and even signed up for delivery of the vehicle. I was contacted the next morning by their salesman who confirmed the Pilot’s availability on their lot and was getting everything set to complete the purchase, basically starting over the entire process that I had already performed online. He just wanted to see if their finance department could beat my rate, and all would be settled. I was texted on the progress throughout the day until they provided my trade-in car value of $3,000 less than their website, without having seen it in person and having the VIN information in their system. They ran my credit countless times through their website and separately through their dealership. Presumably because I did not accept their trade in offer (I would place a larger downpayment instead) or because they did not beat my bank’s interest rate (but not having said anything to me or even giving me the chance to accept their financing) they went radio silent. I messaged them to check in and was given a text stating “I have bad news,another saleperson sold this pilot. I am sorry”. Nothing more. No phone call to tell me that they had wasted my time all day. When I called and spoke to the manager, I was given a litany of excuses and lies – stating that the Pilot was sold before my buyer’s order and was never on the lot. However, he had no words when I was able to point to their very own documentation and communications with me that confirmed its availability. He stated they had no idea a deposit or buyer’s order was signed – despite using this platform for business across the entire David McDavid system in Texas. In fact, it's even the cover photo for this very Facebook page. Regardless, ignorance does not excuse poor practice. They failed to uphold my signed agreement and acceptance of my payment. I even gave them the benefit of the doubt by giving them 3 weeks to try to find a comparable vehicle on their multiple lots but they’ve not responded. Even if there wasn't multiple governing bodies with regulations that they’re breaking – it’s just poor form to behave this way. You can sell a car in a seller’s market and still be a good human – I suggest y’all work on how to get to that level. More

ROY SMITH IS A RACIST.If I could give this place 0 stars ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assist ROY SMITH IS A RACIST. If I could give this place 0 stars I would. Roy Smith is a racist human that shouldn't be working here at all! To be an assistance manager and treat customer so poorly is extremely disgusting. My father just bought a car and there that had an issue with it and was advised to come there, after being there for hours (Roy told him to bring the car and left him there for hours) told him he can't do anything about it, my dad as any human asked him why he made him wait for hours and Roy went off on him saying "Learn English", "Never come back here again" and more disgusting comments. No one did anything until my father got his card and other management tried to step in. Nothing was done about the issue with Roy. Racist employees and management. More

Wasn’t as friendly at all . Didn’t meet the standards specially the manager named Roy .. so unprofessional and racist I’m so disappointed specially the manager named Roy .. so unprofessional and racist I’m so disappointed More

They put me with this guy eddy. Horrible at getting back to people. I’m trying to spend money. I don’t need to keep reaching out to you. That’s not how sales work. Spent my money elsewhere to people. I’m trying to spend money. I don’t need to keep reaching out to you. That’s not how sales work. Spent my money elsewhere More

This dealership is the worst I have ever delt with currently now having an attorney step in. currently now having an attorney step in. More