David McDavid Lincoln Frisco

I scheduled a test drive of a Certified Pre-Owned 2019 Lincoln Navigator Reserve and they mentioned that they had a 2018 Navigator Select as well. I mentioned that I could view both. I was given a text me Lincoln Navigator Reserve and they mentioned that they had a 2018 Navigator Select as well. I mentioned that I could view both. I was given a text message confirming both vehicles are ready for me to test drive. When I got to the appointment, they had a 2018 Lincoln Navigator Select for me to see but they didn't have the 2019 Lincoln Navigator Reserve at the dealership. They said the GM liked to drive it and he took it out and was an hour away. I was very disappointed as I drive 30 minutes to get to the dealership. I rescheduled to test drive 2 days later. Two days later I did test drive the vehicle and decided to purchase. After finalizing the price, I began filling out the Lincoln Financial Loan Application. When almost done with the application, the sales manager tells me that the vehicle is not Certified Pre-Owned and that they would have to have the service department take a look at the vehicle to Certify it and that they would call me tomorrow. I replied that it is listed as Certified Pre-Owned on 2 separate websites. They said that it was a mistake. I said ok, please call me tomorrow. I have not received a phone call and they have not replied to any of my text messages. Steer clear of this dealership. Seems like they were false advertising and/or going to a bait and switch. More

Dishonest dealership and when they promised to solve a problem they do not follow through. Abusing a consumer's credit report without consent and when General Manager promised to help with an official let problem they do not follow through. Abusing a consumer's credit report without consent and when General Manager promised to help with an official letter to dispute inquiry on my credit report he failed to do so. I am still waiting for my official letter! More

Please stay away! Their so called pre owned vehicles may have hidden issues that were "overlooked" or outright deceptively not informed of. I requested the service rec Their so called pre owned vehicles may have hidden issues that were "overlooked" or outright deceptively not informed of. I requested the service record in March...it's now May and I flew in from Michigan to purchase and drove back. They will step all over each other to get that AS IS SIGNED!!! More

Bought a 2022 Corsair in January 2022. I've been trying to schedule an appointment to have my car serviced since this past Friday April 22nd, followed up on Saturday and this Monday mornin I've been trying to schedule an appointment to have my car serviced since this past Friday April 22nd, followed up on Saturday and this Monday morning again. I haven't been able to speak with a service advisor and have left 3 messages since. No returned phone calls. It'll will be the first time to have it serviced since I purchased it; now I'm wondering if their service department is just as bad as the Sales experience I went through. I guess I'll keep waiting for a call, but I'm getting an instinct that this is going to go bad........ More

Final Update: It rained yesterday and the mildew smell is back. I've contacted their service department twice (once yesterday and once today) and they will not call me back. Terrible service department is back. I've contacted their service department twice (once yesterday and once today) and they will not call me back. Terrible service department and terrible customer service. Recommend customers stay away from this fraudulent business. Update: David McDavid decided not to pursue the mildew issue any further. They advised they cleaned out the moon roof drain lines. We asked if the drain lines were clogged, and they said, “No, none of the drains appear to be clogged.” So, they are not removing the headliner to repair their faulty service work from last year. Bottom line, David McDavid does not stand behind their “repairs,” and their service department has no accountability or checks and balances. I recommend customers stay away, or heavily document any work performed on a vehicle by David McDavid. Buyer beware… We purchased a Navigator from this dealership, David McDavid 3 years ago. Over the past year, we have smelled an increasingly strong odor of mildew shortly after it rains. We took it into David McDavid a couple of months ago, and we were told we needed to have the A/C lines cleaned. We did that and paid for it out of pocket. The mildew smell continued to grow worse. We brought it back to David McDavid again a couple of days ago, and now Mr. McDavid wants $1,300 to remove the headliner to access the moon roof where they believe the smell is originating. We told them that the smell began after the David McDavid service team worked on the moon roof about a year ago. They denied ever working on it and said they had no record of moon roof work. We were then told that the smell is a result of parking the car outside. I guess we were never told that Navigators, or any other Lincoln automobile can be parked outside, or they’ll begin to smell. After haggling back and forth over the phone, they finally admitted to working on the moon roof in January of 2021 (the roof would not completely close at that time and was making a clicking noise). But, they claim that their moon roof repair work would not have caused any issues. So then, why lie about never working on it, David McDavid? We got nowhere on the phone tonight, but the advisor said he would talk to the manager tomorrow to see what they can do. Purchased brand new, 3 years ago. That’s where David McDavid ends warranties and the customer service relationship. We will not pay a single cent for their faulty service work or a Lincoln warrantable item. I guess we’ll find out what it will be tomorrow. More

David McDavid Lincoln (now in Frisco) sold me a 2018 Ford Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciat Expedition Max. Car is great; deal was good. If you are just looking for the typical car dealership experience, you'll find it here. If you appreciate a better experience made up of those little details, look elsewhere. They are a big time dealer, with lots of money flowing, so they have key personnel like "Guest Experience" managers, and such. But details are everything when working with the Guest Experience folks and Used Sales team, so be very careful of wording. Listen closely, ask questions and for clarification, and get things in writing before you pay. Nothing was a deal breaker, but you just walk away feeling like they wanted to get every nickel, and ensure you didn't get a penny extra. Two examples: The vehicle I purchased was turned into them with the wrong badging. They listed in correctly and were up front on this issue, but when we closed the deal I was told the badging would all be taken care of and made correct. I should have asked for details on that, because they took off the badging, dodged my questions during the deal, and after I had the car then told me they could' t put on the correct badging. Silly. Secondly, I paid up front for delivery. What they don't tell you (and I failed to ask/clarify), is that when you pay for delivery, you are just paying to have someone drive it to your house. Since I'm 200 miles away, yep, they put 200 miles on the car and use half the "free" tank of gas all at a rate double what you pay for mid-tier, professional carrier service. In closing, the front half of the deal was great. Once money flowed, the "guest experience" took a bad nose-dive. Four times in one day I was told someone would contact me. Crickets. Finally, after the receptionist ran out of excuses listing everyone that was out sick or busy, I demanded to just stay on hold, and I got the New Car manager to talk to me. I brought him up to speed, and he did his best to finish up getting the car ready and delivered. Not a fun experience at all, but then again, what you'd expect from a used car dealer. At least the car is great. Conclusion? Cut the charades by spending money on salary for "Guest Experience" managers, live up to your aspirations, or take a page from Carvana's book - which is always a great experience. More