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David McDavid Honda of Frisco

Frisco, TX

3.6
1,024 Reviews

1601 N Dallas Pkwy

Frisco, TX

75034

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Showing 1,024 reviews

March 19, 2014

I have always had excellent service at this dealership. When our previous advisor left, (he was great too), Mike took on my business with professionalism and has taken care of us as well. He makes sure to More

by terryallen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
March 02, 2014

This dealer adds $1700.00 in add-ons to the Honda MSRP for products that Honda has included in their list price. $900.00 is the price that this dealership says Honda 'required' to install mud flaps, tinte More

by fishingchiro123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Mar 17, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I apologize for the negative experience you had while in our dealership. Customer satisfaction remains our top priority and we do not like to hear that a customer left our dealership unsatisfied. Please contact me at 214-705-3979 at your earliest convenience in hopes that I may restore your trust in our dealership. I look forward to talking with you. Sonia Heredia, General Manager

February 22, 2014

Took my Pilot in to replace the parking sensor because it fell in after I kicked my trash can. They quoted me $312 after checking it saying that sensor was broken and it's hard to replace. Such outrageous pr More

by sergey_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 06, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I do apologize for the less than outstanding experience you recently had in our service department. In order to fully understand your concerns, could you please contact me at your earliest convenience at 214-705-3979. I look forward to hearing from you in hopes that I can restore your trust in our dealership. Warm regards, Sonia Heredia, General Manager

February 22, 2014

Called today on a 2007 ford mustang listed at $9991.00 listing says" looks new inside and out" . What a joke. I live one hour away and was told the car was in the shop being serviced and they would have i More

by Stephbrewer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James smith
Mar 06, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to bring this situation to my attention. I do want to apologize for this less than satisfactory experience you had while at our dealership. I would appreciate the opportunity to further discuss this with you in hopes that I can restore your trust in us. Please call me at your earliest convenience at 214-705-3979. I look forward to hearing from you. Sonia Heredia, General Manager

January 26, 2014

Bok went above and beyond what was expected. Although there were some issues Bok was quick to take care of them and in the end exceeded my expectations! More

by corirodgers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bok Chung
Jan 27, 2014 -

David McDavid Honda of Frisco responded

Thank you for taking the time to leave us your feedback. I'm glad Bok was so great to work and exceeded your expectations even after some issues came up. That's the kind of customer service we want all customers at David McDavid Honda Frisco to experience! Thank you for your business. Best, Sonia Heredia, General Manager

January 23, 2014

Although I was there for about 4 hours, it was the least painful new car purchase; they are military friendly and accepted my USAA certificate. Steven was amazing and spent extra time with us. More

by ljhaynes4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynsie, Jace, Steven
Jan 24, 2014 -

David McDavid Honda of Frisco responded

Thank you for the positive review! I'm happy to hear Steven and our team were able to give you a smooth new car purchase process. I do apologize that you feel your time in the dealership was a lengthy one. We are looking into ways to making the car buying experience quicker with hope to cut down on the time. Thank you again for your review. We hope to see you again soon! Best, Mike Rasmussen, General Manager

January 10, 2014

We (My wife and I) hate shopping and buying a car. Give me your bottom line price, I say. Then we get delayed for hours when the send in the chain of command Sales people to deal with us until we get fed More

by grayboomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod
Jan 10, 2014 -

David McDavid Honda of Frisco responded

Thank you so much for taking the time to leave us your feedback. I'm so glad your experience with us was impressive. I have no doubt you will experience the same level of customer service from our Service Department as well. Thank you for your continued loyalty. Best, Mike Rasmussen, General Manager

January 08, 2014

Mike has been great to work with. He found our issue to be a battery within warranty so we got out of there without paying anything. He really tries to work with you and not try to sell you a bunch of stu More

by KarinQuinn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Jan 08, 2014 -

David McDavid Honda of Frisco responded

Karin, Thank you for taking the time to leave us your feedback. I'm so glad Mike was able to get your battery issue resolved under warranty. Please do not hesitate to contact me in the future if we can be of any further assistance. Best wishes, Mike Rasmussen, General Manager

January 02, 2014

I'm amazed at the consistently high level of service here. They are definitely customer focused and I'm hard to please. They never disappoint! More

by Larryecollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brannon Smith & Kelvin Jones, Kelvin Jones
Jan 03, 2014 -

David McDavid Honda of Frisco responded

Larry, Thank you for your 5 Star rating. We strive for excellent customer service and never want our customer to be dissapointed. Thank you for your continued loyalty. Best, Mike Rasmussen, General Manager

December 29, 2013

Best experience buying a car ever! We were treated with respect which sometimes does not happen as a single woman at a dealership. We did not feel rushed after the sale. Ask for James G. and Jeremy. No More

by mmariem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james griffin. jeremy hormell
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