David McDavid Honda of Frisco

What a nightmare!!!!! NEVER DO BUSINESS WITH THESE PEOPLE!!!!! We sold our truck to them on a friday....they told us they would overnight the check to the lean holder Monda NEVER DO BUSINESS WITH THESE PEOPLE!!!!! We sold our truck to them on a friday....they told us they would overnight the check to the lean holder Monday no later. We called Monday afternoon to check on the status...we were ASSURED it was sent and all documents needed were in the package and it would be delivered no later then Tuesday night. So we called the lean holder Wednesday morning and...NOTHING! So we call david mcdavid back and they swore it was sent!!! We checked on it Thursday...still wasn't there...so we called david mcdavid back and after being hung up on and put on hold a million times we finally got to someone who told us it had never even been sent!!! So they finally send it....it gets to the lean holder....8 days LATE! And they sent the wrong amount!!!! So the lean holder had to get them to send yet ANOTHER CHECK!!! All this time we are Without a car and asked david mcdavid if they would be kind enough to rent us a car or let us use one of there loaner cars since it was there fault they dropped the ball for 8 days AND lied to us for a week saying it was sent. They REFUSED! We are STILL waiting for the second check to be delivered!!! Still without a car and no idea when This nightmare will be over!!! We will never be doing business with these people again. More

5 months later...and nothing I purchased a vehicle from this dealership back in April. The process of the purchase itself went fine. I had reached an agreement with the sales tea I purchased a vehicle from this dealership back in April. The process of the purchase itself went fine. I had reached an agreement with the sales team at the time of purchase that I would leave two separate checks for the down payment since it was the end of the month. One check for one month, the second for the next when I received another paycheck. It had been agreed that the second would not be cashed until the 1st. Well what happens the very following day? I see an overdraft of thousands of dollars on my account since they went against their word and cashed it a week early. I called Andre and Aldee easily 10 times in the following weeks and all they could say is that they would call me when the issue was resolved. It is August and neither had the dignity to ever return my calls to fix their mistake. More

Purchasing a used car from David McDavid On July 4th we went to the dealership to see a used Acura that had been listed on their website. It took the salesman, Richard a good 45 minutes to l On July 4th we went to the dealership to see a used Acura that had been listed on their website. It took the salesman, Richard a good 45 minutes to locate the vehicle. It was totally trashed and I refused to get in it because of the condition of the car. I was astonished that they had advertised the car for sale for about 2 weeks and it still wasn't cleaned up and in showing condition. We liked the car so we put a down payment to hold it with the understand it had to be cleaned up and repaired before we would take possession. We were paying cash. They made us wait another hour or so to see the "credit guy" before we could leave. We kept telling them we were just paying cash. It was closing time and we were ready to go. When we finally spoke to the "credit guy" he was clueless why we were in his office. We kept trying to explain that we were just putting down some money to hold the car and would be back the next week to test drive it and determine if we were going to buy the car. We had to fill out a ton of paperwork even though we kept telling him we were paying cash. He then wanted our car and we told him no we were not leaving our car because we were not taking possession of their car that day. They guy was truly clueless. When we returned the next week to see the car it was cleaned up and we took a test drive. We discovered that the auto door locks didn't work so we requested they fix that before we would purchase the car. They agreed and we had to make another trip (the 3rd one) to the dealership to purchase the car. The locks were fixed and we wrote our check. We had to see the "credit guy" again and once again he was clueless as to what was going on. We had to re explain everything and I still don't think he understood. He took our check and was going to get the temporary license plates for the car so we could leave. We waited, and waited, and waited and then I noticed he was in the Managers office shooting-the-bull with the other salesmen in there. We found our salesman and told him what was going on and he had to go get the credit guy to give us the license plates. We had been there a good 2 hours waiting. We left with our car and got about 10 miles down the highway when we noticed the cruise button didn't work. They also never gave us the 2nd set of keys to the car. The salesman, Richard, promised us that if they couldn't find the 2nd set of keys that they would provide us with another set. We still haven't received that set of keys. Richard also told us that they would update the navigation system. That didn't happen either. All in all this was a terrible car buying experience and I will never go back to David McDavid Honda again. I will also advise my friends to stay away especially from the Used Car department. By contrast, several years ago we bought a new CRV from them and the experience was very good and positive. They need to totally clean house in the Used Car department and hire competent people that really do their jobs. More

Above and beyond. I took my car in for pre-road trip service plus a repair on my radio and charging outlets. Daniel went above and beyond to make sure I had a good exp I took my car in for pre-road trip service plus a repair on my radio and charging outlets. Daniel went above and beyond to make sure I had a good experience. He even crawled around the loaner car when I called in a panic after loosing my cell phone. My sincerest thanks for a job well done! My future Honda service and purchases will most definitely be with your shop. More

Happy Customer!!!!! We are very happy with our experience we had at this dealership. We had a few issues at first that made us think twice about purchasing a car from her We are very happy with our experience we had at this dealership. We had a few issues at first that made us think twice about purchasing a car from here but then the GM Rob T. contacted us apologized and actually made it right. He was very sincere and appreciated our business! We love our car, They gave us a GREAT price and our salesman spent extra time explaining everything to us. We will definitley go back to this dealership for our next car purchase!!! More

Great Teamwork Led by Jesse G. I had an enjoyable experience buying my new Honda Accord from Jesse Garrett at McDavid Honda of Frisco. While it took me several weeks to decide that I had an enjoyable experience buying my new Honda Accord from Jesse Garrett at McDavid Honda of Frisco. While it took me several weeks to decide that the Accord was the car for me, I never felt pressured or hurried to make a decision. Jesse answered all my questions and helped me decide on the options that were right for me. Everyone at the dealership was professional and worked together as a team to earn my business. More

David McDavid Honda of Frisco, Jesse Garrett I had the privilege of working with several great staff members from McDavid Honda of Frisco, but I’d like to personally Thank Jesse Garrett for the e I had the privilege of working with several great staff members from McDavid Honda of Frisco, but I’d like to personally Thank Jesse Garrett for the excellent service I experienced. He was knowledgeable of every car I inquired about, courteous, no hassle, just a great salesman. Jesse treated my family and I so well, I purchased 2 cars from him, a 2014 Honda Sport and 2004 Honda Civic-EX. I intend on sharing my experience with friends and families for years to come, and will always refer them your way! Way to go! One friend has already made a purchase at your dealership, because of me. Thank you Jesse Garrett! Keep up the outstanding work! More

EXCELLENT DEALERSHIP! We had been all over the Dallas area and finally decided to go to this one in Frisco. From the minute we arrived we were treated with courtesy and res We had been all over the Dallas area and finally decided to go to this one in Frisco. From the minute we arrived we were treated with courtesy and respect. Chad was excellent and did everything we asked. (and then some) Buying a used car was seriously never so easy! Our experience was great and we WILL be back in the future. Trust us when we say that most other dealerships cared only about what they cold get at the time....not this one. They really did care about making us happy and gaining a future repeat customer! More