David McDavid Honda of Frisco

Greedy Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini bac Will never buy from David McDavid Honda of Frisco ever again! I purchased a 2010 mini cooper in January. The following day I had to take the Mini back for the check engine light. They fixed the issue 2wks later I got it back. 2 weeks later the Mini wouldn't start in my garage. They had it towed to dealership to check what was the issue. Issue was the key lost its programming. About 10 days later u got the Mini back. I drive it for 2 days then I leave for an 11 day vacation come back and the check engine and oil light came on. Took the car back to get checked out. They came back and said there was 800+ on repairs and the warranty they sold me won't cover it! xxx! I have barely driven the Mini 1300 miles the service department has had the Mini the same amount of time as I have had it in 3 months! Now they won't help with a new car because I'm upside-down in the loan! They won't even help with zero down payment and I'll eat the negative on the new loan but they won't! I will never ever buy from this David McDavid Honda of Frisco again! More

Horrid Customer Service First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky from pre-owned sales. If you buy Pre-Owned here, you are a second-class citizen. This is proven by the way they treat you and the way that they treat their whole pre-owned business. The building for their Pre-Owned business is disgusting, cheaply built, and cheaply furnished. The finance officer (Jon/John P) we were working with was extremely rude, implied (multiple times) that we were not good parents (and that I was not a good provider) because we did not buy the warranty. We scheduled a windshield repair appointment with their service department, and when my wife showed up for the appointment, we were told we didn't have one (extremely frustrating). I had to call the service department manager in order to get this whole thing fixed. After the car was fixed, they forgot to notify us that the car was finished and ready to be picked up. I had to call them to find out what the status of the car was. Then, the moment my wife left the lot, the check engine light came on. When we took it back to see what the issue was, they informed us that we need a new Catalytic Converter (about $1500 repair). What!? We have owned this car for less than two weeks! Horrible customer service, horrid communication, worst car buying experience ever. Do not buy here. More

Tim Tran is Awesome Tim has been my service rep multiple times for two of my vehicles. He has always been professional, quick, informative, helpful and delightful to work Tim has been my service rep multiple times for two of my vehicles. He has always been professional, quick, informative, helpful and delightful to work with. You need more hardworking individuals like Tim. Other areas of this dealership could use some work, but he makes each service process a delight. Thank you for your excellent service. More

Told that Transmission Service would be $89.95..Charged $114 Brought my 2012 Insight in for an oil change, and was told that I also needed a transmission service because the fluid was dark. The advisor showed m Brought my 2012 Insight in for an oil change, and was told that I also needed a transmission service because the fluid was dark. The advisor showed me that the cost was $89.95. I agreed to the service. When I checked out, the cost was $113.95. I did not discover the difference until I got home. I called the advisor and the difference was explained that my Insight required CVT fluid, which cost more. That is not the time to tell me that the price I was quoted was incorrect. I'm sure it is a coincidence that the $25 cost of the CVT fluid, is the same as the $25 coupon I had for the oil change. More

It's not always easy I just completed the most difficult and complicated car purchase of my life. I want to acknowledge all of the people who obviously went over and beyo I just completed the most difficult and complicated car purchase of my life. I want to acknowledge all of the people who obviously went over and beyond to help this elderly woman through it. Not to give away too many details, but this deal included several odd things. Salesmen Tyson and Anos were patient and provided support of "my" decision; not trying to sway me one way or another. Sales Manager Johnne was compassionate and thoughtful and gave me hope that things could be worked out. The finance team Tammy Chan and Ondra Calvert were professional and also went out of their way to help me understand the complexity of a vehicle contract. THE reason i come back over and over to David McDavid Honda is because of the outstanding service department - Buddy Mays, Matt Kail, Mike Myers and James Thomas. I owe them a debt of gratitude for all they have done over the years and kept my vehicle in prefect condition. I trust Mike Myers and the David McDavid Service Department. Thank you to the General Manager Sonia Heredia, I know that the culture of excellence comes from the top down. More

Oil change Love my McDavid dealership in Frisco Always excellent service for me AJ your the best at putting customer needs first!! Excelente servicio AJ Gra Love my McDavid dealership in Frisco Always excellent service for me AJ your the best at putting customer needs first!! Excelente servicio AJ Gracias AJ More

Mike Myers is fantastic! I call and ask for Mike when my van needs service because I know he is honest, hard working and does his best to give you the best deal. It is so nice I call and ask for Mike when my van needs service because I know he is honest, hard working and does his best to give you the best deal. It is so nice to know that you can trust him and he's not going to to try get me to do unnecessary work to make money. He always communicates well and gets the job done right in a timely manner. Jeni More

Excellence Personified! I want to thank the David McDavid Honda team in Frisco for the most wonderful car buying experience! Your team of professionals were excellent. Our fi I want to thank the David McDavid Honda team in Frisco for the most wonderful car buying experience! Your team of professionals were excellent. Our first phone call was from Michael Davis and he got the ball rolling. We really wanted to be wise in our choice of a vehicle and so we visited at least three times and were able to work the most with Carl Scott due to our schedules. He was thoughtful and kind and helped us through the process, even taking the time to serve us on his birthday! He was knowledgeable of the Odyssey and was able to aid in the electronics and virtually everything we needed regarding the purchase. We also worked with Ron Jackson in the financial dept. Once again, we were met with excellence! We had such a lovely experience, I wanted to share it with you. Thank you for gathering a team that is worthy of praise! We do feel like we have joined a family that welcomed us and have served us beyond expectation! More

Slow check out ! I went for an oil change via the express lane and yes it was fairly busy time, however I waited for ever to check out after the car was ready. That is I went for an oil change via the express lane and yes it was fairly busy time, however I waited for ever to check out after the car was ready. That is unacceptable for a dealership of this caliber. I will not come back again if I have another experience like that the next time that I bring my cars for service. Further more I don't think the service reps need to be the cashiers as well as especially on express in and out type of services there is got to be another way to check people out a lot faster. More