David McDavid Honda of Frisco

Complete waste of my time I started my used car search a few weeks ago. I was 0 for 2 with salesmen descriptions of used vehicles not living up to the hype. So...when I calle I started my used car search a few weeks ago. I was 0 for 2 with salesmen descriptions of used vehicles not living up to the hype. So...when I called on a car at McDavid Honda I let the salesman know I was skeptical of salesmen used vehicle assessments. He acknowledged my concern, felt the same way and proceeded to tell me about an issue with the car. He later called and said he was wrong and it was a very clean car. So...I committed the 4 hours of my time (and gas) to drive up to see it. It didn't take me much but a few minutes to blow holes in his assessment. It was dirty so I asked him to run it thru the car wash before I let him have it. The car wash didn't help...lots of paint chips that were poorly attempted to cover (probably by the previous owner), large stain on a door larger than the size of a grape fruit, a front quarter panel that had been painted but still had a clean Carfax. I didn't even bother wasting my time to drive it. And the sales manager had the nerve to ask me if there was anything he could do to make me be interested...I laughed and walked away. As a matter of fact, this was the worst of the three experiences. And to top it off...I got a call the next day to thank me for my visit and to see if there was anything they could do to get me interested in the car. Did they not get the message when I let them have it about what was wrong with the vehicle and then I walked away without even driving it!!! More

Damaged New Vehicle I purchased a Honda Accord from this dealership & my salesperson was Stephen Szilva. The purchase transaction occurred at night right after I was done I purchased a Honda Accord from this dealership & my salesperson was Stephen Szilva. The purchase transaction occurred at night right after I was done with work. I stopped by on a Thursday, signed all the paperwork & was good for a pickup on Saturday Fast forward to Saturday, the salesperson picked me up from my residence & off we go to the dealership to pick up the vehicle. Prior to accepting the keys, me & the salesperson walked around the vehicle to inspect the vehicle condition. At that point i pointed out the imperfection on the vehicle (passenger door scratched, dent on passenger side quarter panel, a few scratches here & there that can be buffed). I had advised the sales person Stephen Szilva that i'll take delivery of the vehicle on a different date as the vehicle was not delivered to my satisfaction (This is a new vehicle that we are talking about here) I was advised to take the vehicle back home & come back on a later date to have the repairs done Fast forward 2 weeks from purchase date, I make it to the the dealership again, placed sticky notes to the damage areas & left for work feeling great that the dealership is doing their part. I return 2 days later to pick my vehicle up only to learn that they fixed the dent. This was the only work completed on the vehicle but the service rep advise that all the work was completed. I demonstrated with a microfiber cloth, removing scratches that were pointed out before......no one has touched the vehicle besides the dent repair I then thought I talked to someone with authority to take care of this matter, JP Kinman, some big shot in the organization. He assured me that the dealership will not drop the ball again & will make arrangement for Mcdavid Lincoln in Plano to have work done on the passenger door & call me personally. Next day comes along, there is no news from JP Kinman, 3 voice mail was left & yet again no reply. Since I did not get a response, I visited the dealership again & saw Sonia Heredia the General Manager to have a chat with her on this matter & the next day she got the ball rolling and her service adviser called me to advise a rental vehicle was awaiting for me at the David Mcdavid Lincoln location David McDavid Lincoln had to remove the entire passenger door panel, door trim to repaint the door for the permanent scratch to be fixed. I was unhappy that a new car door was pulled apart, but did not have a choice in this matter. It took 2 weeks to get the work completed I am not at all looking forward a pre-owned vehicle from this dealership if their new vehicle comes with damage. Subsequently, 1 month after this, I got my wife the same vehicle, but an automatic version from Honda of Denton, no damage at all, never had to return back to the dealership, they treated me very well, I regret not going to them in the first place. The salesperson (Honda of Denton ) called me a week to check if I had any problems on the vehicle. Stephen Szilva made a quick sale & have never called me back since the sale, this dealership may outsell others in quantity but there is lacks quality More

Just Amazing I met with Samuel Anthony Salas and he's an exquisite Sales Rep. He met my needs and did everything he could to help me get the car i wanted. I really I met with Samuel Anthony Salas and he's an exquisite Sales Rep. He met my needs and did everything he could to help me get the car i wanted. I really liked how personal and knowledgeable he was about the cars that Honda offered. He was really passionate about his job and was very easy to work with. My Overall experience was just AMAZING!!!!!!!! And this is NOT my first time buying a car~ Every Dealership needs more great associates like this. I highly suggest to anyone going to Honda (Frisco Location) to purchase a used car to ask for Samuel Anthony Salas. More

Misleading Buying Experience I was in the market for a new Odyssey and stopped by early in the week to have my trade-in appraised and to discuss pricing for the new car. I asked m I was in the market for a new Odyssey and stopped by early in the week to have my trade-in appraised and to discuss pricing for the new car. I asked my salesman (Patrick) to appraise my car for trade-in value and he took my keys and went outside for a while. I was given the impression that they were inspecting it while we chatted about what I was looking for in a car. I told him I was price shopping and he told me to get the best quote I could and then come in and they would beat it (this guarantee was given multiple times). I visited several dealers that day and then called Patrick and explained in detail my best quote to Patrick and asked him for their best offer. He put me on hold so he could "talk to his manager" and then got back on the line and again told me they would beat the offer if I came in to the dealership (this was stated multiple times during the call). He also requested me to email my offer from the other dealership to the salesman who would handle the deal (Todd Wilmes). I sent the offer over and then came in for my sit down negotiation a couple of days later (after calling ahead). When I got there, it took them 1/2 hour to locate a car that matched the color I wanted (and the car was on the showroom floor!) and then they said they hadn't appraised my old car yet (I'm still at a loss as to what Patrick did with my car when I came in earlier), so I waited another 45 minutes. Finally, Todd and Mike Baker came out to inform me that they couldn't beat the offer. They disingenuously blamed their inability to provide a better offer on the appraisal (despite none of the other dealerships having any issue with the appraisal) which they valued at 2,000 below what it had appraised at at multiple other dealers (which was in line with the average KBB trade-in value). All told, I wasted about 4 hours here (factoring in both trips and my travel time). I was misled and my time was not respected. I provided all the information they needed ahead of time for them to determine whether they could give me a reasonable offer. They promised they could beat my best offer in order to get me in the door (either knowing they couldn't when the promise was made or not taking the time to determine whether they could beat it despite having my best offer in front of them before I came in) and wasted my time. If you are aggressively price shopping, I would cross them off your list (or at least make them give you a better offer via email before you waste your time with a visit). I will admit that Patrick was friendly and helpful up to the point that he induced me to come back in the dealership by promising to beat my best offer. More