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David McDavid Honda of Frisco
Frisco, TX
1,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,024 reviews
May 18, 2016
EXCELLENT!!! FINANCE TEAM IS AWESOME AND FAST! So I purchased a 2014 Lexus from this dealership. The staff was so Amazing. Ondre and Shakeel held my hand and provided excellent customer service dur So I purchased a 2014 Lexus from this dealership. The staff was so Amazing. Ondre and Shakeel held my hand and provided excellent customer service during the entire process. My car had hail damage and was sent to the Lincoln collision center to have the hail damage removed. While my car was being repaired Ondre made sure Shakeel provided me with the best loner car that they had on the lot at the time. My car was starting to take longer than expected so Ondre called the collision center daily to get an update on my vehicle so that he could update me. Ondre is the finance director that went above and beyond to keep me informed about my car. I definitely had a white glove experience from this dealership. If you are looking for a fast, positive, white glove experience then I recommend you go see Ondre and Shakeel. These two guys worked hard and together to make sure I was happy. Ondre and Shakeel need to give them lessons on how to provide Amazing customer service. That's how awesome this dealership is. And it's not because of the GM. It's because of Ondre and Shakeel!! When u get there ask for them and you won't be disappointed!!! More
by Tyeshia Ferrell
Employees Worked With
Shakeel, Ondra Calvert
April 30, 2016
Damaged New Vehicle I purchased a Honda Accord from this dealership & my salesperson was Stephen Szilva. The purchase transaction occurred at night right after I was done I purchased a Honda Accord from this dealership & my salesperson was Stephen Szilva. The purchase transaction occurred at night right after I was done with work. I stopped by on a Thursday, signed all the paperwork & was good for a pickup on Saturday Fast forward to Saturday, the salesperson picked me up from my residence & off we go to the dealership to pick up the vehicle. Prior to accepting the keys, me & the salesperson walked around the vehicle to inspect the vehicle condition. At that point i pointed out the imperfection on the vehicle (passenger door scratched, dent on passenger side quarter panel, a few scratches here & there that can be buffed). I had advised the sales person Stephen Szilva that i'll take delivery of the vehicle on a different date as the vehicle was not delivered to my satisfaction (This is a new vehicle that we are talking about here) I was advised to take the vehicle back home & come back on a later date to have the repairs done Fast forward 2 weeks from purchase date, I make it to the the dealership again, placed sticky notes to the damage areas & left for work feeling great that the dealership is doing their part. I return 2 days later to pick my vehicle up only to learn that they fixed the dent. This was the only work completed on the vehicle but the service rep advise that all the work was completed. I demonstrated with a microfiber cloth, removing scratches that were pointed out before......no one has touched the vehicle besides the dent repair I then thought I talked to someone with authority to take care of this matter, JP Kinman, some big shot in the organization. He assured me that the dealership will not drop the ball again & will make arrangement for Mcdavid Lincoln in Plano to have work done on the passenger door & call me personally. Next day comes along, there is no news from JP Kinman, 3 voice mail was left & yet again no reply. Since I did not get a response, I visited the dealership again & saw Sonia Heredia the General Manager to have a chat with her on this matter & the next day she got the ball rolling and her service adviser called me to advise a rental vehicle was awaiting for me at the David Mcdavid Lincoln location David McDavid Lincoln had to remove the entire passenger door panel, door trim to repaint the door for the permanent scratch to be fixed. I was unhappy that a new car door was pulled apart, but did not have a choice in this matter. It took 2 weeks to get the work completed I am not at all looking forward a pre-owned vehicle from this dealership if their new vehicle comes with damage. Subsequently, 1 month after this, I got my wife the same vehicle, but an automatic version from Honda of Denton, no damage at all, never had to return back to the dealership, they treated me very well, I regret not going to them in the first place. The salesperson (Honda of Denton ) called me a week to check if I had any problems on the vehicle. Stephen Szilva made a quick sale & have never called me back since the sale, this dealership may outsell others in quantity but there is lacks quality More
by Khan
Employees Worked With
Julian Solorzano, Stephen Szilva, JP Kinman
April 22, 2016
Terrible Service experience over and over new car purchase 3/12/2016 From awesome salesman-great experience when trying to get the purchase. Took vehicle back to get plates installed a few wee new car purchase 3/12/2016 From awesome salesman-great experience when trying to get the purchase. Took vehicle back to get plates installed a few weeks later and that is when the service experience went down. I waited over 30minutes to be assisted as I waited in the bay outside my cars and saw car after being helped. FInally, I complained and was assisted and basically told it was my fault for being ignored as I should have said something, 1 week later, I noticed bubbles on my tint so I took it back to get it retinted and was assured it would take appx. 5 hours. No calls that day, I finally called and was told it would be done soon, I arrived at dealer at 330pm and after 5pm still no vehicle. I spoke to Julian in service and was advised it was finishing up. I go the car back rushed, car was wet and was told by Julian that it was all good as he checked it. I got home and all trim by doors was cut and scratched, tint had large bubbles and dirt and trunk refinish and back light was scratched. I called and was told to go back that Monday. I dropped off after going over all damage with Julian and manager and was assured all would be repaired, 2 wks later I go 1 call and I have called several times for updates since no one is calling and finally was told that all was good but scratches were not able to be removed and they wanted me to go and see if I was ok with scratches on car if wanted them to repaint. 2wks later, that is about the time I have had my car with less then 800mi, I called general manager Sonia and waiting a callback. I will not accept a damaged repainted car or car that is not the way I left it. Please make sure you check your cars prior to leaving their bay so that you do not go through what I am currently going through. I will update once general manager calls me. More
by jmm
Employees Worked With
Julian Solorzano
April 12, 2016
Just Amazing I met with Samuel Anthony Salas and he's an exquisite Sales Rep. He met my needs and did everything he could to help me get the car i wanted. I really I met with Samuel Anthony Salas and he's an exquisite Sales Rep. He met my needs and did everything he could to help me get the car i wanted. I really liked how personal and knowledgeable he was about the cars that Honda offered. He was really passionate about his job and was very easy to work with. My Overall experience was just AMAZING!!!!!!!! And this is NOT my first time buying a car~ Every Dealership needs more great associates like this. I highly suggest to anyone going to Honda (Frisco Location) to purchase a used car to ask for Samuel Anthony Salas. More
by Dewey Birch
Employees Worked With
Samuel Anthony Salas
March 29, 2016
Amazing Experience My wife and I bought a 2016 CR-V, I sent my info via internet on what we were interested in purchasing. Keith Burr responded by sending me a you tube My wife and I bought a 2016 CR-V, I sent my info via internet on what we were interested in purchasing. Keith Burr responded by sending me a you tube video introducing himself, followed up with a time to meet the following day. ( Awesome presentation ) Saturday rolled around and Keith introduced us to Patrick in new car sales. From that point on the buying experience continued to be an amazing experience. We have been Toyota people for 26 years and decided to look at different options. Do to the David McDavid experience we're SOLD. FINE WORK PEOPLE. More
by Jeff Schuler
Employees Worked With
Keith Burr, Patrick Kownack
March 25, 2016
Misleading Buying Experience I was in the market for a new Odyssey and stopped by early in the week to have my trade-in appraised and to discuss pricing for the new car. I asked m I was in the market for a new Odyssey and stopped by early in the week to have my trade-in appraised and to discuss pricing for the new car. I asked my salesman (Patrick) to appraise my car for trade-in value and he took my keys and went outside for a while. I was given the impression that they were inspecting it while we chatted about what I was looking for in a car. I told him I was price shopping and he told me to get the best quote I could and then come in and they would beat it (this guarantee was given multiple times). I visited several dealers that day and then called Patrick and explained in detail my best quote to Patrick and asked him for their best offer. He put me on hold so he could "talk to his manager" and then got back on the line and again told me they would beat the offer if I came in to the dealership (this was stated multiple times during the call). He also requested me to email my offer from the other dealership to the salesman who would handle the deal (Todd Wilmes). I sent the offer over and then came in for my sit down negotiation a couple of days later (after calling ahead). When I got there, it took them 1/2 hour to locate a car that matched the color I wanted (and the car was on the showroom floor!) and then they said they hadn't appraised my old car yet (I'm still at a loss as to what Patrick did with my car when I came in earlier), so I waited another 45 minutes. Finally, Todd and Mike Baker came out to inform me that they couldn't beat the offer. They disingenuously blamed their inability to provide a better offer on the appraisal (despite none of the other dealerships having any issue with the appraisal) which they valued at 2,000 below what it had appraised at at multiple other dealers (which was in line with the average KBB trade-in value). All told, I wasted about 4 hours here (factoring in both trips and my travel time). I was misled and my time was not respected. I provided all the information they needed ahead of time for them to determine whether they could give me a reasonable offer. They promised they could beat my best offer in order to get me in the door (either knowing they couldn't when the promise was made or not taking the time to determine whether they could beat it despite having my best offer in front of them before I came in) and wasted my time. If you are aggressively price shopping, I would cross them off your list (or at least make them give you a better offer via email before you waste your time with a visit). I will admit that Patrick was friendly and helpful up to the point that he induced me to come back in the dealership by promising to beat my best offer. More
by dc
Employees Worked With
Michael Baker, Todd Wilmes
February 24, 2016
Seth did not take care of business as he said he would. Have had to call the dealership many times to try and get help. They never do what they say they will, and I am still waiting for cancellation of my s Have had to call the dealership many times to try and get help. They never do what they say they will, and I am still waiting for cancellation of my service contract will a full refund of $1700.00... Plus Seth assured me I would be able to get a refund check of $165.00 to offset the difference in contract price of the car. I am still waiting on both things to happen and my car was purchased on Dec. 28th!! Not happy with how David McDavid has treated me. I will continue to call until this matter is solved!!! More
by lindamazerolle
Employees Worked With
James Brown... and Art?, Seth Baker
February 07, 2016
Waste of time We were looking at a new Pilot, and went to David Mc David in Frisco. This was one of the most frustrating experiences we have had in getting a car, We were looking at a new Pilot, and went to David Mc David in Frisco. This was one of the most frustrating experiences we have had in getting a car, and it convinced us to go with another brand altogether. I had to send three emails and then a phone call just to get my sales guy to respond to me, and once he finally did, he essentially refused to work via email. If you want the "old school" car buying experience, I.e., spending a lot of time sitting around the dealership, then go here. If you are looking for a modern day experience, I would not suggest David McDavid More
by Finn
Employees Worked With
Mr. Woods
January 27, 2016
Certified Accord I purchased my certified 2014 accord on a Saturday and then that night it wouldn't start! I called the sales manager (KJ) around 6 who in turn told me I purchased my certified 2014 accord on a Saturday and then that night it wouldn't start! I called the sales manager (KJ) around 6 who in turn told me that he was going to call me back which he never did so I had to have my new car that I just drove off the lot towed to my house. I then proceeded to call KJ again and had to leave him a message, so I was without a car for the entire weekend. Monday morning I waited til around 9 to call the service manager and when I wasn't able to get ahold of them I called Sonia (GM). I left her a message and within 20 mins I had received phone calls from both service managers and also KJ who told me that he called and it went straight to vm but he failed to leave a message. The issues ended up being a bad battery but I am very unpleased with the fact that a CERTIFIED vehicle was sold with a bad battery and also the way that I was treated when reporting this issue.I have YET to receive a phone call from Sonia in regards to this issue so needless to say I will NOT be referring anyone to this dealership, I bought my last two Hondas from Honda cars of McKinney and should have stuck with them. I can say that Stephen Szilva was very nice but that wasn't enough. More
by kimdt08
Employees Worked With
Tom Bernard, Stephen Szilva, Kenneth Jones
January 19, 2016
Great sales staff , and Good sevice depart I bought a new 2016 Pilot, went in for a door scratch and defected panel on Wednesday. The service advisor told me the car will be ready by Saturday I bought a new 2016 Pilot, went in for a door scratch and defected panel on Wednesday. The service advisor told me the car will be ready by Saturday at 10:00 am, but the car wasn't ready ( no one told me , wasted my trip and time) 2 days later when I pick up my car, the window trim was broken and hanging by the door, I asked who is responsible for the quality control on this job, no one knows. So I had to leave my car again after coming to pick it up. I drove my rental car longer than my new car? After 7 days, my sales manager Chris stepped in and did the quality control himself. Thank goodness the third time up there to pick up my car it was fixed properly with no other issues. I love the new 2016 Pilot. I don't like driving up to the service department multiple times to pick up a finished job to find a car isn't ready. Thanks Chris for stepping in. After a week with my new Pilot, the service director Buddy called me and asked me how is the car? and do I have any questions? A real caring person actually communicate with me! I love it ! I told him, I got a smear on the back of the odometer lens and the idle stop does not work 50%. He immediately order a new lens and explain why the idle stop stops working is either the battery is low or the temperature of the car does not meet the condition. I love this guy very knowledgeable ! He is my Buddy for life ! More
by Tom Chang
Employees Worked With
Tom Bernard, Julian Solorzano
