David McDavid Honda of Frisco

Worst ever car buying experience ever This was by far my worst car buying experience ever. Was in the place for more than 7 hours trying to buy a car. They tried to way undervalue This was by far my worst car buying experience ever. Was in the place for more than 7 hours trying to buy a car. They tried to way undervalue my trade-in and I mean by about $5000.00 I had to pull up the value on several sites to show them the stupidity. Did not want to really negotiate on price. Actually all the dealer junk they add to the car just makes the buyer sick. It is stuff that should not even be sold to normal consumers. At the end of the day they were the only dealer in north TX that had the car I wanted so I had to hang in. Given the choice again I will not buy for them again More

Got taken I got taken by these folks, you are better off going to Honda of Denton, they will make you a better deal, just ask for Ron Jackson and tell him I sen I got taken by these folks, you are better off going to Honda of Denton, they will make you a better deal, just ask for Ron Jackson and tell him I sent you. That way, he will know to give you the better deal up front. More

Can't fix Brakes The service department at McDavid Honda in Frisco tried unsuccessfully to stop the squeak coming from the brakes on my 2014 Honda Pilot. They had the The service department at McDavid Honda in Frisco tried unsuccessfully to stop the squeak coming from the brakes on my 2014 Honda Pilot. They had the vehicle in their shop for the same thing four different times. They turned the rotors on two of those occasions, bled and changed out the fluid, and changed out pads. after 14 months and 20,000 more miles, I gave up and traded the vehicle in for a Chevy. Obviously the rotors were not up to the task and should have been replaced, not turned in 8000 miles from the last time they were warped More

Service Department- Work performed without Approval The car was brought in as part of the Takata airbag recall on the passenger side and the intent was for this to be the only work performed. When arriv The car was brought in as part of the Takata airbag recall on the passenger side and the intent was for this to be the only work performed. When arriving to puck up the vehicle, the customer service counter informed me that the total was ~$220.00 attributable to the replacement of the spark plugs. When shown the computer system, the service department claimed that a notification was sent out via e-mail and text message and approval had been given via text message by me. No text message had ever been received. Upon further review in the system, the e-mail address they had for me was incorrect and there was a note in the service record from my phone call at 12:45 P.M. stating for no additional work to be performed to the vehicle. After discussion with the service manager, I was told the parts were, 'Too expensive to be given away and would have to be removed.' I informed him I would not pay for the spark plugs and to put the old ones back on. Replacing my cars' original spark plugs took an additional 20-30 minutes on top of the vehicle being at the dealership 2 hours for the air bag replacement. A visit to this service department is not recommended unless you like surprise bills or un-approved service performed on your Honda. More

Dishonest finance Manager After negotiating a payment with Gina over the phone I drove from Austin to this dealership. Gina told me a number that we agreed on and said the Fina After negotiating a payment with Gina over the phone I drove from Austin to this dealership. Gina told me a number that we agreed on and said the Finance Manager was confident he could do it. After arriving the pre-owned vehicle was just as described and even gave me a prelimanary finance sheet with the agreed upon payment on it to sign. I was sent to the finance manager who said he could no longer do the payment that was agreed upon. Despite my extreme frustration I could not pass up the price and condition of the vehicle. Afterwards I told Gina who said she would inform her manager. That was on a Friday and as of the following Monday had received any call from management. More