David McDavid Honda of Frisco

Worst experience ever, they didn’t even have the van I drove an hour and a half to go see drove an hour and a half to go see More

Due to incompetent employees and management my paperwork was not completed had a mechanical issue with vehicle could not find out warranty information talked to several people also emailed General managemen was not completed had a mechanical issue with vehicle could not find out warranty information talked to several people also emailed General management no one bothered to call me back Honda doesn't care could not spend money to buy my grandkids what they wanted for Christmas because of having to wait and see how much it was going to cost to repair vehicle so thanks David McDavid of Frisco More

On Saturday, October 29, 2022, my husband and I were visiting the Dallas area for an event and decided to take the opportunity to shop for a preowned car for our teen daughter. We shopped online until visiting the Dallas area for an event and decided to take the opportunity to shop for a preowned car for our teen daughter. We shopped online until we found the perfect car for her at David McDavid Honda of Frisco. We went to the dealership that evening. Mr. Masud Mohammed was the available salesperson when we arrived. We asked to see and test drive the car. He only let us drive the car in the parking lot with him in the backseat. We loved the car and were ready to purchase it. We have a household income of around $150,000 and credit scores well over 800. He would not accept a letter of preapproval from our bank and would not run our credit. To make a very long story short, he said that the only way we could buy the car would be to return to our bank in Monroe, LA and get a cashier's check and return it before the end of the month, which was Monday. This was on a Saturday evening. We told him that we work and that we couldn't get back until the following weekend. He said that we could put down a deposit to hold the car for us. He told us to put down a $500 deposit (only by credit card) to hold the car. Then he told us before taking our credit card that the only way the hold would work was both of us to return to pick it up by Monday (two days later). He also told us that the dealership doesn't do anything electronically and that it all had to be done in person. Also, he said that they don't transport at all. We told him we would pay a transporter. We walked out twice and came back in twice trying to buy the car. After several hours, we realized that he was not going to sell the car to us no matter what. We went back to the hotel and purchased the car online. It took about 10 minutes of our time. We also added a transport to the order. We found out Monday morning when the paperwork was sent to us to sign electronically for the lender that Mr. Mohammed had been given credit for the sale of the car. What a slap in the face. We finally got the car a week and a half later because they handed all of the legwork to get the car ready and transported to us over to Mr. Mohammed. Two promised delivery dates passed before it was even turned over to their transport company. We had a long day of travel and were tired and probably didn't look like we could even afford the cheapest car on the lot, but we weren't there to impress anyone. He even asked what we drove there. We just wanted to buy a decent and safe car for our daughter. That was the most bizarre and horrible experience we have ever had when purchasing an automobile. What should have been a pleasant day turned into a nightmare. I contacted the general manager through email after we finally received the car but got no response. So very disappointed! More

Stay away. Terrible and rude customer service from Joe in the service department. Tried to get clarification on a warranty and rather then listen to questions h Terrible and rude customer service from Joe in the service department. Tried to get clarification on a warranty and rather then listen to questions he hung up the phone More