David McDavid Honda of Frisco

Although I felt I got a fair deal on my purchase, the process was far from enjoyable. I bought a used F150. They were upfront that it needed a couple of maintenance items but said it would be ready “ne process was far from enjoyable. I bought a used F150. They were upfront that it needed a couple of maintenance items but said it would be ready “next Thursday or Friday.” Fair enough, it was 7 on a Friday night. I followed up (note I followed up) Thursday. It will be Monday. I followed up (again I), it will be Tuesday (Christmas Eve). I told them I wasn’t going to be able to get their Christmas Eve. I followed up Friday (again I). The part supposedly wasn’t in. Monday. Nada…Finally late Tuesday (New Years eve), your vehicle will be ready about 6. I asked if they would be there tomorrow. Yes they said. I’ll see you between 1030-11. I show up at 11. The car had barely been washed and there was gray paint flecks down the side. The manager said, bring it back and we will take care of it when you get the oil changed. How in the world was this missed in preparation for me coming to pick up a vehicle? Sloppy. He said the GM would be in Monday and they would do something to make this right. He would email me. I know there isn’t a requirement to fill a tank, but I have never bought a vehicle that didn’t have a full tank on deliver. Monday rolls by…nada. Over a week goes by and I test Shaun the sale manager to inquire about how they will make it right. He says they have updated my file with 2 free oil changes and tire rotations and he will text or email me confirmation. 24 hours goes by. Nada. I follow up and he says he will do it in a little while. Ultimately, I have No clue when I will get it. The biggest frustration has been I have had this reach out to them at every step. Extremely poor service. I dread having to go back for my two free oil changes and to get the paint buffed out. Ultimately I would like to give them zero stars but that’s not an option. Although I felt I got a fair deal on my purchase, the process was far from enjoyable. I bought a used F150. They were upfront that it needed a couple of maintenance items but said it would be ready “next Thursday or Friday.” Fair enough, it was 7 on a Friday night. I followed up (note I followed up) Thursday. It will be Monday. I followed up (again I), it will be Tuesday (Christmas Eve). I told them I wasn’t going to be able to get their Christmas Eve. I followed up Friday (again I). The part supposedly wasn’t in. Monday. Nada…Finally late Tuesday (New Years eve), your vehicle will be ready about 6. I asked if they would be there tomorrow. Yes they said. I’ll see you between 1030-11. I show up at 11. The car had barely been washed and there was gray paint flecks down the side. The manager said, bring it back and we will take care of it when you get the oil changed. How in the world was this missed in preparation for me coming to pick up a vehicle? Sloppy. He said the GM would be in Monday and they would do something to make this right. He would email me. I know there isn’t a requirement to fill a tank, but I have never bought a vehicle that didn’t have a full tank on deliver. Monday rolls by…nada. Over a week goes by and I test Shaun the sale manager to inquire about how they will make it right. He says they have updated my file with 2 free oil changes and tire rotations and he will text or email me confirmation. 24 hours goes by. Nada. I follow up and he says he will do it in a little while. Ultimately, I have No clue when I will get it. The biggest frustration has been I have had this reach out to them at every step. Extremely poor service. I dread having to go back for my two free oil changes and to get the paint buffed out. Ultimately I would like to give them zero stars but that’s not an option. More

Car had several immediate issues with clicking and grinding coming from the front. Vehicle was also never detailed outside or inside. Agreed to have the issues fixed and vehicle detailed. Had my vehic grinding coming from the front. Vehicle was also never detailed outside or inside. Agreed to have the issues fixed and vehicle detailed. Had my vehicle for a week and told it’s ready. Car was never washed and it sounds and drives worse than when dropped off. Just sad how every dealership just makes false promises. More