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David McDavid Honda Of Irving

Irving, TX

4.2
624 Reviews

3700 West Airport Freeway

Irving, TX

75062

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Showing 624 reviews

October 17, 2021

Jesus Sales Rep and Jeff Financial Manager was awesome! They both took care of me, very professional, and good listeners and was willing to help.I can tell they love their job and appreciate their customer More

by dkshmth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Sale Agent
October 14, 2021

Service Department is Great,Josh the manager takes the Service Department is Great, Josh the manager takes the time to explain everything, Josh/Manager has Great Customer Service Skills! More

by anais5403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JoshManager at the Service Dept.
September 23, 2021

I always have a great experience at David McDavid Honda of Irving. Excellent customer service. Jesse in new cars always goes above and beyond to make sure his customers are happy!! More

by Amanda Clark
Recommend Dealer
Yes
Employees Worked With
Lucio Luna , Jesse Esquivel
September 21, 2021

I found the car I wanted (Subaru Outback) online through Edmunds. I negotiated the price via text and phone calls. I submitted the paperwork online and scheduled a time to come pick the car up. I was told t More

by jenmcguirk
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus
Sep 23, 2021 -

David McDavid Honda Of Irving responded

Hello Jen, a representative from our management team has reached out to you and James to address your concerns. Thank you.

September 18, 2021

Never buy a used car here. Horrible customer service, Hid problems with car from us More

by Jaye.martin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garen, Jesse Esquivel
Sep 23, 2021 -

David McDavid Honda Of Irving responded

Thank you for your feedback, Jaye. We apologize for that. As soon as you get a moment, please reach out to our General Manager Ali at (214) 516-7502 and or abenli@mcdavid.com. He will assist you!

Sep 23, 2021 -

Jaye.martin responded

Not true. No one has reached out to me. I waited several days before I posted and still no attempt from you then to resolve this. And by the way, I don’t have a husband. Not sure where that came from.

August 26, 2021

Bought a jeep from maritza and garret (sales manager). They failed to disclose info on the vehicle. It was in an accident and had I known that I would have never traded my.perfectly good truck in for a je More

by jonbrister
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garret Elkins
Aug 30, 2021 -

David McDavid Honda Of Irving responded

Jonathon, we are disappointed to learn that you aren't completely satisfied with your purchase. We are not able to remove any posts you’ve made, however we are happy to answer any questions you have about your vehicle as records show that your warranty has expired. We can be reached at (214) 516-7502. Thank you.

Aug 30, 2021 -

jonbrister responded

Thats a bold faced lie. Ive tried to contact your sales manager and my saleswoman numerous times. Even tried to speak with other people up there and absolutely no one will respond, help, or even give me advice. Youre sales woman ripped me off. The only way this can and will be fixed is if i am traded out of this jeep and its paid off in the process. It was sold to me with a ton of problems, your team failed to disclose to me it was in an accident (had i known i wouldnt have bought it). I refuse to hold any negative equity on a vehicle that was sold to me the way it was. I have screenshots, voice recordings, and documents and all kinds of proof that i can and will use against your dealership if i have to take it that far and trust me, im strongly considering it.

July 19, 2021

Placed an order for a used SUV on Wednesday night around 6:30. Before submitting my info and financing, I called the dealership to confirm it was still available. The person I talked to said yes, it was ava More

by tomcavjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jabari Palmer, Jesse Esquivel, Godfrey Fergus
Jul 20, 2021 -

David McDavid Honda Of Irving responded

We appreciate your business and feedback Tom. I apologize that the vehicle you were interested in purchasing was sold before we could remove it from the website. Records show that your money was refunded yesterday. Please give me a call to discuss your experience as I would love to step in and turn things around. I can be reached at (214) 516-7502. Thank you. Ali Benli, GM

May 03, 2021

I just bought a new Honda Hybrid @ David McDavid. I'm thrilled to say my Sales Consultant, Johnte', Cox, took buying a new car to a totally new and positive level! Being a female septuagenarian, I've bo More

by SHERRIFF529
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonte',Cox
May 04, 2021 -

David McDavid Honda Of Irving responded

Hello SHERRIFF529, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 26, 2021

Sales was fine, but had a terrible experience with the Finance Department at David McDavid Irving. Unfortunately, this completely ruined my experience at this dealership. When you think of the stereoty More

by Longhorn214
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baha Mahmoud
Apr 30, 2021 -

David McDavid Honda Of Irving responded

Josh, we're so sorry to hear that you had this experience. When we recently received your cancellation, it was submitted. Unfortunately it does take some time to be processed through Honda. We appreciate your business and patience as well and hope to have the opportunity to serve you better in the future. In the meantime, should you have any additional questions about the warranty cancellation, feel free to reach out to our team at (214) 516-7502. Thank you.

April 19, 2021

I'm really disappointed on how my service advisor is helping me out. I've been having an issue with my suspension on my 2019 Type R I've already come in multiple times to try to get it fixed, but they s More

by Elton Mejia
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rey Rendon
Apr 20, 2021 -

David McDavid Honda Of Irving responded

Mr. Mejia, we're sorry to hear that you have not been completely satisfied with your service and that we could not duplicate your vehicle's issue. Records show that you have not been in to our dealership in a couple of months so we regret to hear that you are still needing assistance. Feel free to bring it back in so that we can try to find your issue and recommend a fix. Thank you.

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