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David McDavid Honda Of Irving

Irving, TX

4.2
614 Reviews

3700 West Airport Freeway

Irving, TX

75062

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Showing 614 reviews

April 02, 2023

MY nephew bought a car on Sunday and drove well for the test drive. He picked it up on Tues and would not start Wednesday and still will not start. We have called and they have not yet answered him or retu More

by sharon,elias26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gomez
Apr 05, 2023 -

David McDavid Honda Of Irving responded

Sharon, please have your nephew reach out to the team at customer.service@mcdavid.com and he should include his legal name, contact information and store name since this is the main email account for all McDavid dealers. Thank you and we hope to get this turned around.

February 13, 2023

Beware of this stealership! I reached out to this dealership knowing exactly what car I wanted. I asked for out the door pricing and they sent it over. I filled out a credit ap More

by rquevedo1200
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Jared Stark
Feb 14, 2023 -

David McDavid Honda Of Irving responded

Thank you for bringing this to our attention. We're sorry to learn that you had this experience as we truly value your business. Records show that our team had already spoken with you and sent the cancelation forms to get this rectified. Should you need any additional assistance, feel free to give us a call at (214) 516-7502. Thank you.

Apr 12, 2023 -

rquevedo1200 responded

It’s been 8 weeks and I still have not seen the $3,412.79 that you deceivingly added to my contract credited to my Honda financial account. If anyone has to buy a car from this place, please pay careful attention to everything the shady finance manager does. He will try to distract you by asking about your life and family but it’s all part of the scheme.

October 20, 2022

Bad bad bad service dept. They don't greet their customers instead they have them walk in and pretending to be on the phones making people wait to make them look busy. I think More

by Lovan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Asian service advisor
Oct 24, 2022 -

David McDavid Honda Of Irving responded

Mr. Lovan, thank you for sharing your experience. We would love to address your concerns. If you have a moment to discuss, please give us a call at (214) 516-7502 and request to speak with Joshua Fink, our Service Manager. Thank you.

September 19, 2022

Service with this dealership with excellent service recently worked with David in service professional attitude and excellent service. I have had service and purchased vehicles here since 2009 EXCELLEN More

by Ascusame
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Service Department
September 08, 2022

My husband and I went to David McDavid Honda of Irving to purchase a truck that was listed online. I’ve never worked at a dealership so I don’t know how things work. We got approved, signed paperwork and pai More

by Lulu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jared
Sep 18, 2022 -

David McDavid Honda Of Irving responded

Thank you for your feedback. We’re sorry that we could not meet your sales expectations or if you received any miscommunication during the process. Upon inquiring, our team informed you that the vehicle was not ready at that time, but you were welcome to come that following Monday to check it out, contract, and then take delivery, once ready. We advised that it was a Dodge, and a dually diesel so it would take us some time. At every inquiry after, we let you guys know that we did not have an immediate answer for ETA, so we offered a loaner truck. Records show, you guys never came to pick up the loaner and eventually backed out of the deal. If you have any questions about the deal, give us a call at (214) 516-7502 we’re happy to go over it in detail. Thank you.

Sep 18, 2022 -

Lulu responded

You guys are seriously ridiculous. We waited for a call to pick up the loaner truck and was never called. We called the dealership and our calls were never answered. You all didn’t want to provide the loaner knowing it was going to take a while for the truck to be ready and I know this because your supervisor said so. If you’re going to respond make sure you know your facts. I feel sorry for the person who you all conned 5k from trying yo increase the price after it was listed for 23k.

May 05, 2022

The van I looked at was very nice and at a decent price, not a good price. The van was listed for $16999. When we started negotiating, the price jumped to 18999. I asked why the price changed and he said th More

by Kermit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
An Le
February 23, 2022

Fast and friendly service, this is my go to place,they treat you like family ,even the price is right ✅ More

by Monicalevy1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse hernandez
January 10, 2022

They try to sell us a $ 7500 used Nissan Sentra with a bad transmission. If it wasn’t for a second test drive on the highway we would have been totally screwed. Complete liars . Not our first bad experie More

by Au revoir
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baha Mahmoud, Luis Gutierrez
Jan 13, 2022 -

David McDavid Honda Of Irving responded

Thank you for your feedback. When you requested to see vehicles in this price range, we showed you what we had available at that time. The vehicle you are referencing doesn’t need a new transmission, but we are happy to help if you see something else you like. Thank you and we hope to have the opportunity to earn your business in the future.

December 14, 2021

so i purchased my car back in june as soon as i drove off the lot the check engine light came on so i took the car back to them and they kept the car for a week and told me everything was fine then boom it c More

by jazzylovelycurves19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
greg service manager
Dec 22, 2021 -

David McDavid Honda Of Irving responded

Jasmine, our General Manager Ali Benli has called and texted you in regard to this. He would like to trade you out of the vehicle and has gotten you approved. Please reach out to him at (214) 516-7502 or Abenli@mcdavid.com. Thank you and we look forward to turning this around. McDavid Team

October 19, 2021

My daughter who is 20 and a first time car buyer chose this dealership to purchase a car with her boyfriend. Both having bad credit scores of low to mid 500s they were approved for a car that was around $ More

by kjbeut
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Baha Mahmoud
Oct 21, 2021 -

David McDavid Honda Of Irving responded

Thanks for your feedback Mr. Beutnagel. We’re sorry to hear that you are not happy with your daughter’s deal. We would never take advantage of our customers as there are many factors that go into a deal including credit rating. If she would like for us to go over it in more detail for her, please refer her back to our sales team. We can be reached at (214) 516-7502. Thank you. Ali Benli, GM

Oct 21, 2021 -

kjbeut responded

Thanks for your response. I definitely understand credit ratings as I’ve bought many vehicles in my lifetime from dealerships and that’s why I listed theirs in the review I posted. Both had poor credit ratings and should’ve been denied credit to purchase a vehicle where they’d end up paying such an astronomically high interest rate and cumulative cost after all payments are made, way more than the vehicle is worth, especially for a vehicle with over 107,000 miles on it. I do blame my daughter as well for being naive enough to fall into this financing trap nothing short of predatory lending. This is going to create a financial hardship for them and there should be honest salespeople that try and educate our young people along the way when they could be potentially signing up for something that is going to set them back financially. Parents do their best but sometimes their kids try to do things on their own and the sharks are waiting for them.

Oct 22, 2021 -

David McDavid Honda Of Irving responded

Thanks for your feedback Mr. Beutnagel. We’re sorry to hear that you are not happy with your daughter’s deal. We would never take advantage of our customers as there are many factors that go into a deal including credit rating. If she would like for us to go over it in more detail for her, please refer her back to our sales team. We can be reached at (214) 516-7502. Thank you. Ali Benli, GM

Oct 25, 2021 -

David McDavid Honda Of Irving responded

Thanks for your feedback Mr. Beutnagel. We’re sorry to hear that you are not happy with your daughter’s deal. We would never take advantage of our customers as there are many factors that go into a deal including credit rating. If she would like for us to go over it in more detail for her, please refer her back to our sales team. We can be reached at (214) 516-7502. Thank you. Ali Benli, GM

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