David McDavid Honda Of Irving

I visited David McDavid honda of Irving recently and did a trade-in and purchased a new vehicle. After getting home...(not even 12 hours later) I discussed the final dealings with my fiance and we thought i a trade-in and purchased a new vehicle. After getting home...(not even 12 hours later) I discussed the final dealings with my fiance and we thought it was best to return the 2012 Crosstour and get my 2008 honda accord back. Who was once a very nice young man... (Jose) during the purchasing process, gave me the run-around when I explained to him my reason for wanting to return the vehicle. He first informed me that he did not know how the process worked so I was sent to his floor manager (jim). Jim was very unprofessional, unhelpful, defensive and rude. I then asked to speak with his manager who was "in meetings all day." I decided to take a trip to the dealership a couple of hours later to speak to them in person and told jose, my salesman, that I was on the way. when I arrived, he was no where to be found and I spoke with Jim AGAIN who became upset when I questioned him on their return policy of a vehicle (there is not one apparently). he waived his hands and told the receptionist to deal with me. WOW! I then spoke to someone over him (still not the GM) and he not only talked over me and did not allow me to explain my reason for needing to return the vehicle, he flat out said "well, we could take your car back but I don't want to." He then got up from the table while I was still talking and said that he was done with this conversation. REALLY?? I asked him the lot owner to give them a call and he lied about the information the first time and I had to get it from the receptionist. I am still currently trying to get some answers and hopefully will update this review with a resolution. More

Was treated fine when we first got there, up until we choose a vehicle. We were told our options were limited due to some credit bumps, which is fine. Once we found a vehicle that they would work with us choose a vehicle. We were told our options were limited due to some credit bumps, which is fine. Once we found a vehicle that they would work with us on, they made it out like they were taking 2,000 off the price, when in fact they just gave us the internet price that anyone would have gotten if they had walked in. Then we were given a key to a 2011 chevy Impala after the paperwork was done, but no key fob and no extra keys. They said they did not have them because they were a Honda dealer. They did not want to even offer to get one for us.After taking the vehicle home, we discovered it was not equiped with bluetooth capabilites like it listed on the window sticker and paperwork. When we called back and questioned about it they said it was just a third party error and there was nothing they could do. They misrepresented what we bought from them and do not want to alter the price or anything other than offer to now get us a key fob. Not at all happy with the service here. Even after waiting three days for a call back from the General Manager-Sonya-still no offer of making the deal right. Just -oh too bad for you-you get screwed! Would not recommend this place to anyone!These people are shady crooks! More

The team at McDavid were the best you could ask for! This is the second vehicle I have purchased from these guys and will not be the last! Ronnie Meyers is an honest, direct, and attentive sales person This is the second vehicle I have purchased from these guys and will not be the last! Ronnie Meyers is an honest, direct, and attentive sales person with a high knowledge of both the vehicles and the industry. I trust his recommendations fully. Anthony Heverly (the Manager) was equally helpful and friendly. I got another great car and felt like I got the best deal possible. Anyone who wants a good deal should visit these guys! More

After a bad experience with another dealership I was very apprehensive to continue buying another car. Upon walking in, I was greeted by Hector who was very friendly and listened to my concerns and quickly l apprehensive to continue buying another car. Upon walking in, I was greeted by Hector who was very friendly and listened to my concerns and quickly located a car that fit my needs. We came to an agreed price for the car but I was still very apprehensive. After a while Hector brought Justin in who asked what they needed to do for me to buy the car. At this time I asked for something I felt I had no chance of getting..... this was a money back gauarentee. To my surprise, Justin asked how many days I felt I would need and I said a week. Without hesitation he agreed to put that in writing and within just a few minutes he came back with a form stating that I can drive the car for a week and get it checked out by a mechanic and if for any reason I find anything wrong with the car I can bring it back for repair or if I preferred a full refund......just WOW! How could I not buy the car?.....so buy the car I did and I have had no regrets. My mechanic found a few minor issues and I contacted Hector and Justin and they said they would be more than happy to take care of those. Overall, I am very pleased with this experience and specifically with Hector and Justin. I would recommend David McDavid Honda to anyone that is looking for a car and wants to be treated right and fair. More

This was my second purchase at David McDavid Honda in 5 years. The first purchase was great and although I did not go to the delearship with the intent to purchase another vehicle during this visit, I was years. The first purchase was great and although I did not go to the delearship with the intent to purchase another vehicle during this visit, I was interested to see if they could make me a good deal on another vehicle purchase. Yet again, THEY DID! I not only traded in my current vehicle (with negative equity) I went home in a new luxury of vehicle of MY choice. I am definitely a repeat customer. And I don't want to forget to mention - Great customer service! Thanks Tony and Chad. More

Great service, fast, quality service, left with a new car and a smile... more than I could ask for...I just cant say enough!!! I worked with David and he exceed my needs..he was great, quick, knowledgeable,a and a smile... more than I could ask for...I just cant say enough!!! I worked with David and he exceed my needs..he was great, quick, knowledgeable,and honest.... everyone did an absolute great job... I came there very upset after dealing with dealer after dealer and wrestling with the banks... He turned my whole situation around...there was no thought to it. I had been offered so many wrong deals that when the right one came around I knew it... Thanks so much Denny More

sayed was a great person to deal with, very friendly, knowledgeable, warm and welcoming, and also not pushy. gave us great details and was very clear and concise on all, he went above and beyond, we grea knowledgeable, warm and welcoming, and also not pushy. gave us great details and was very clear and concise on all, he went above and beyond, we greatly appreciate his work! More

This by far was the WORST experience I have ever had when buying a car. The dealer not only patronized me the entire time during the sale he lied over the phone and then to my face. When I called and ask buying a car. The dealer not only patronized me the entire time during the sale he lied over the phone and then to my face. When I called and asked about how much a specific vehicle cost he gave me one price when I got there that was not the price on the car, and said he doesn't ever recall giving me that price. After telling him that I just drove 45 mins to get that car he said he would make the car for the price that he gave me over the phone. While Finishing things up he brings me some papers and tells me that the cars value is 2,000$ more than the asking price and that he was already giving me a deal... Which to me makes no sense cause the price he gave me over the phone was 3,000$ less than the "asking price" and I know for a fact that the car could not be that much. He told me he would talk to his boss and try to lower the monthly cost which he did but the total amount didn't change which to me didn't make any sense either. After going through all this towards the end I meet up with him again and he gives me the car keys, when I start the ignition the key falls apart. He tells me I started the car wrong. He then tries it and it falls apart as well... I guess he did it wrong as well. He puts the key together and says he has to go. It hasn't been even a month and regret ever stepping in this stealership, the car is already having problems (luckly I decided to pay for the extended warranty). I know that some of this is my fault cause I signed the papers, in way it's my fault for not walking away. I totally understand that but the more I think about it the worse I feel about the experience. Although the other people working there seemed nice, Sayed Azhar was not only a snake but everything you don't want in a sales person! More

My wife and I had our nissan altima 2.5 destroyed by a tornado in Coppell, TX the first week in April, 2012. That was our only vehicle, so we had to rent a vehicle for 2 weeks our of pocket, as we didn' tornado in Coppell, TX the first week in April, 2012. That was our only vehicle, so we had to rent a vehicle for 2 weeks our of pocket, as we didn't have rental on our car insurance policy. We were down to our last three days when when we received a call back in response to our contacting various dealers, inquiring about pre-owned cars....that was in the morning and my wife was a her job so we weren't able to go see Ronnie at David McDavid Honda until she got home. When she did, she called called back immediately, and said we would be there within 45 minutes, but was told that the Camry we were going to see had sold, but if we would go there anyway, he had other cars he could show us. So we did go. We met Ronnie and he showed us an Odessey (too big), Pontiac Vibe (too lite), and a Honda 2006 Accord SE with 78,000 miles... we loved the Honda, so we started talking and Ronnie was wonderful. My wife and I felt that he really understood our dilema, and he really wanted to help us get into the 2006 Accord SE. Ronnie said not to worry about the late hour...he had all night, and not to worry that the dealership was closed. We finally reached an agreement, and he took us to the Business Manager (to fill out the financial paperwork) ... That gentleman was wonderful as well. We finally completed everything by about 10:30pm, and headed for home...Ronnie had agreed to fix all the paint chipping and detailing issues we had wanted fixed, and said it would be done by Saturday morning, the day we had to return the rental. On Saturday, we picked up the car. My wife and I were very impressed at Ronnie's professionalism, and how hard he worked to help put us into that Accord... we were very impressed with how he worked with us, and with his maturity. We had gone to other dealers, but none were even close to what we found in that young man - Ronnie Meyers. He is a huge asset to that dealership. We would definately return to that dealership, and recommend it to anyone else that was looking for a car. One final note: when we picked up the car, Ronnie also went with us to show us the way to the Irving Mall. He's the best salesperson I had ever dealt with, and I've own about 8 cars in my 65 years. More

We enjoyed working with Sayed. He was very professional and he knew his product very well. He was also very prompt sending us a DVD remote for the Honda Pilot. The only negative experience was some confus and he knew his product very well. He was also very prompt sending us a DVD remote for the Honda Pilot. The only negative experience was some confusion with the tag,title, and tax with the vehicle with us being out of state buyers and a Monday, 1:00 deadline expected from the dealership for financing that was not communicated with us. Overall, we were very pleased working with Sayed and I would highly recommend him. Lana Elmore More