David McDavid Honda Of Irving

Let me just say that my family have been getting vehicles here at this exact location since 1996 and recently when my lease ended I wanted to get another new car to lease (my mom was going to get it for hers here at this exact location since 1996 and recently when my lease ended I wanted to get another new car to lease (my mom was going to get it for herself) so I dropped off my vehicle as I met mother at the dealership I met the salesman Albert Garcia who I spoke with and explained that I have worked for two different dealerships before and as I left my mom was going to finish getting the new lease and trade in my old one. After I leave Albert tries to tell my mom that the dealership cannot take my trade in because my car is worth only $8,500 and that means I have negative equity (which is false because when you lease a vehicle the dealership accepts responsibility for negative equity even if your car has a lot of damage they already account for that). So first off he was lying to my mom, big surprise right? To top it off he overly pressured my mom to get the lease and said they can't take my car for a trade in so basically for people who have not worked in a dealership this is what they did: get a lease from my mom and have me turn in my car that I would have to pay over a thousand dollars for out of pocket when it should have been trading in my vehicle to lease another for no money out of our pocket other than the first month pay. FINALLY I find this out the next day from my mom and told her that was not a good deal that she got and that they completely lied to her so she decides to call the dealership and ask "if I'm about to turn in my lease can I lease a new car or will I have to pay for the minor damage on my car?" To which a female responded "you can trade in your lease and don't worry about the damage we already account for that on leases." My mom next asked "on my contract it says residual is 11,000$ What does that mean" the lady said it means that is how much you vehicle is worth today. So if my residual is $11,000 why did the tell my mom it's worth $8,500? They have same contract as my mom so they knew how much the car was worth. All they wanted was for my mom to lease a new car and then have me pay money that is already covered in a lease. Moral of this story: even if you have been a loyal customer for almost 20years they will continue to not care about customer and try to pretend as though they do. The dealership also refers to their "valued" customers as "buyers are liars" so think twice before you want to spend thousands of your hard earned money at this pathetic excuse for a dealership. I will never consider coming back to this dealership and I will make it an effort to continuously tell people how bad of an experience this place will give you. More

Scott Veliz is a wonderful salesman! My family and I bought two Honda EX from him and we are highly satisfied! He and his manager stayed more then an hour after closing time to help us out with what we bought two Honda EX from him and we are highly satisfied! He and his manager stayed more then an hour after closing time to help us out with what we needed. Awesome customer service! We will definitely be recommending this dealership to our family and friends! Good job Scott! More

This was our 5th Honda to purchase from David McDavid. John Bartis provided exceptional customer service and made it our best experience! He had vehicles ready for us to test drive when we arrived, Negoti John Bartis provided exceptional customer service and made it our best experience! He had vehicles ready for us to test drive when we arrived, Negotiated the best deal according to our personal needs and in the end, Zane Walker was able to get us a better interest deal than we were originally offered. I love my 2014 Accord EX-L and I hope to purchase my next Honda through John and David McDavid!! More

The initial part of the purchase went very quickly and smoothly. Austin worked diligently with us to negotiate a price that was within our budget. The next step dragged out way longer than my husband and smoothly. Austin worked diligently with us to negotiate a price that was within our budget. The next step dragged out way longer than my husband and I thought it should have. We sat for close to two hours waiting to see the finance person even though there were only three customers ahead of us. Judging by how long it took once we were in the office, two hours seemed excessive. We discovered after leaving that no gas had been put in the vehicle as we had been told that it would. It had only a quarter tank. During the explanation of features in the vehicle I was purchasing there was no mention of the security system. My neighbors were treated to a late night wake up when it got set off when we got out of the car. Naturally neither of us knew how to shut it off as we've never had a similar system. Purely by accident my husband figured it out. Two days after the purchase the title to my trade in was found. It was missing at the time of purchase. I called the dealership to see if they wanted it brought in and was told that I would receive a call with the answer. There was no call and I was unable to reach the sales person at all the following day despite several attempts. All I got each time was a busy signal for close to an hour straight. More

We were extremely impressed with John's customer service. He was very friendly and helpful. We will be purchasing our next car from him & will refer our friends and family as well. service. He was very friendly and helpful. We will be purchasing our next car from him & will refer our friends and family as well. More

I had a wonderful experience on the purchase of my new 2013 Honda Civic LX, and CR-V. The service was extraordinary. John Hosler was really kind and made me feel welcome, and his service was GREAT!! I hi 2013 Honda Civic LX, and CR-V. The service was extraordinary. John Hosler was really kind and made me feel welcome, and his service was GREAT!! I highly recommend him and David McDavid. Thank you so much John H. More

I am in the process of purchasing a new Honda Accord Sport. I was treated like a king at McDavid Honda. The salesperson was much more informed of the Honda line of cars than any other salesperson I've s Sport. I was treated like a king at McDavid Honda. The salesperson was much more informed of the Honda line of cars than any other salesperson I've spoken to thus far. A top drawer salesperson who should be rated right up there with the best. Thanks for a wonderful experience. More

I had a truly wonderful experience on the purchase of my new 2013 Honda Civic LX. My salesman, John Bartis, made my experience very easy and fully accommodated all of my purchase needs and expectations. I new 2013 Honda Civic LX. My salesman, John Bartis, made my experience very easy and fully accommodated all of my purchase needs and expectations. I can't say enough wonderful things about John and David McDavid Honda. More

From start to finish, you could not have asked for the From start to finish, you could not have asked for the nicest two sales people. The fastest and easiest car purchase we ever made. They did a GREA From start to finish, you could not have asked for the nicest two sales people. The fastest and easiest car purchase we ever made. They did a GREAT job, very happy new customer. More

Customer service is absolutely GREAT!!! Mr. Sawin made Customer service is absolutely GREAT!!! Mr. Sawin made me feel like I had bought 20 vehicles from him. Made me very comfortable. The communications Customer service is absolutely GREAT!!! Mr. Sawin made me feel like I had bought 20 vehicles from him. Made me very comfortable. The communications between employees was great as well. Really looked and sounded like a good team! I will be back to see Michael Sawin again in the future as no one can treat a customer any better. More