David McDavid Honda Of Irving

HORRIBLE CUSTOMER SERVICE IN THE SERVICE & PARTS DEPT!!! I dropped my car off on Wednesday 6/18/14 to have it looked at due to a rattling noise. The gentleman that assisted me was Darrell, the evaluation of I dropped my car off on Wednesday 6/18/14 to have it looked at due to a rattling noise. The gentleman that assisted me was Darrell, the evaluation of my car was a bent sub-frame and damaged coolant reservoir. Once I went to pick up my car instead of offering to replace the coolant reservoir to help my situation, I was told Honda service couldn't do anything for me, that I would need to take it to a body shop to have everything fixed. I took their advice and took it to a body shop the next day, where I was informed that Honda could of at LEAST replaced the reservoir or offered to order and fix it. I called Honda Parts department to see if the reservoir was available for purchase and spoke with Chris which assured me it was available and I can come by and pick up at lunch. I called to verify before going to Honda and spoke with Steve he then told me the part was NOT AVAILABLE. Steve ordered the part for me and said it would be available the next day which is Friday 6/20/2014 and would follow up with me and yet I have not heard anything back. I called to see if the part was in and was put on hold for 8 minutes! At this point I have ZERO confidence this location is able to help with anything in the future, going forward I will find another Honda dealership that will be able to provide me the customer service that I need. More

There is a good reason they have been around for 70 years Bottom line is: I would reccomend anyone to buy your Honda here. My wife and I went in to test drive the Honda Accord EX-L on a Saturday evening. She Bottom line is: I would reccomend anyone to buy your Honda here. My wife and I went in to test drive the Honda Accord EX-L on a Saturday evening. She had done a lot of research online and thought the Accord was the best car for her. We went to confirm her choice. Mousa Mansour met us in the lot as we browsed the Accords. He was highly knowledgeable about each of the various features on the car. The Accord is packed with everything you would expect from a top line luxury car in 2014, but half the price. My grandfather just bought a Lexus and all I kept thinking as we toured the Accord was he could have saved $40,000 and bought the Accord! I took a 'back seat ' approach to the demo. I wanted to see how Mousa handled my wife/ the sale. He was patient and soft spoken. He never pushed and was very helpful in guiding her through all of the settings and features. This was a very good start and I was quite relieved to not have a typical 'salesguy' experience. Mousa is one of the good guys for sure. His manager, Michael Sawin, and Mousa very quickly came back with their best price. That was another welcome change from past car purchases. We are talking well below sticker price and I was certainly walking in expecting that there was no way we were getting below sticker on a Honda! Michael's genuine, "what can we do to make you a happy customer", attitude and his actions set me at ease and made me want to do business with David McDavid. My wife really wanted the gray (Modern Steel) color with black interior and they did not have that combo. They offered an even better deal to take one off the lot that day, but we decided to hold out for her favorite color. They told us they would find her match and have it by the next business day (closed Sunday). We got the call Monday morning that the car would be ready at 6pm. This was a nice surprise because an online search had showed us that no such Accord was in the DFW area. We showed up and the car was ready and only had 50 miles on it which was outstanding. We got a brand new car exactly as she wanted it, hand delivered and under sticker. I mention Ronnie Meyer, who is an upper manager there, because we had a complication, that we caused ourselves, related to the paperwork phase of the sale, but he made sure that everything got resolved 100% in our favor and that we continued to have an excellent customer service experience. Until this sale, we have never walked away from a car purchase feeling like we could trust the dealer and that they actually cared about us as a customer. All of the folks at David McDavid contributed to a new experience for us. We are so glad we ended up doing business with them and will certainly continue to in the future. Do yourself a favor and give them a shot. More

Stay Away I came to this dealership to lease a Honda Civic EX. Scott Luther provided excellent service but the sales manager he worked with was rude and down ri I came to this dealership to lease a Honda Civic EX. Scott Luther provided excellent service but the sales manager he worked with was rude and down right arrogant. He even had the nerve to say that if I found a dealer that would sell me a 2014 Honda Civic EX for the price I wanted, He would give me $2000 because that was not going to happen. I told him to write it down and sign it because I would find such a dealer, but he said he would not and that he was a man of his words. Well, I found a dealer who would lease me the car for the price I want but I'm sure if I called him out on it, because he is so arrogant, he'd deny it. He was plain arrogant and spoilt my experience there. I mention over that I didn't need a car because I have one which works perfectly well, but was getting one so I could give my current car to a friend who needs car. Scott was professional but that sales manager was just so arrogant, as if he was doing me a favor. I wish I could remember his name but he was so ARROGANT, I am glad I don't. Very disappointed. Highly disappointed. Don't go there. Take your money eleswhere. More

Awesome experience!! I was in the market for a new vehicle and went to a few other dealerships. Then did some research on best vehicles, found through US News the CRV had I was in the market for a new vehicle and went to a few other dealerships. Then did some research on best vehicles, found through US News the CRV had a high rank verses the other vehicles I was looking at. I decided to go to David McDavid in Irving to look and test drive the 2014 CRV. When I arrived I met with Majur who introduced me to Anjel. I test drove the 2014 CRV then my mind was made up I feel in love with the CRV. I haven't owned a Honda before, With Anjel's knowledge and assistance I was sold. Not many dealerships actually take the time to speak with you in reference to your interest or go over some of the equipment the vehicle has. Everyone that I came into contact with there was great!! I am very happy with my choice!! Loving my New 2014 CRV!! More

Purchase of new Honda Pilot I had an excellent experience and extremely professional salesman. I would not hesitate to buy another vehicle or refer a friend to John Bartus. He h I had an excellent experience and extremely professional salesman. I would not hesitate to buy another vehicle or refer a friend to John Bartus. He has a perfect professional demeanor and extraordinary knowledge of the product. More

My wife and came to David McDavid of Irving very anxious because it was our first time buying a new car. But John Bartis make this process very pleasant. He was very kind and nice. And the service explainin because it was our first time buying a new car. But John Bartis make this process very pleasant. He was very kind and nice. And the service explaining all the features that the car have was great. Thanks John! More

What can I say? Scott Veliz was great! I've dealt with many car salesman in the past. I can honestly say Scott was the friendliness car salesman I have ever worked with. He was very understanding of with many car salesman in the past. I can honestly say Scott was the friendliness car salesman I have ever worked with. He was very understanding of my needs and did his best to get me the price I wanted to pay. I highly recommend him to anyone looking to buy a car to ask for Scott. You won't regret your purchase. He went above and beyond to make me feel comfortable during the car buying experience. Thanks Scott! More