David McDavid Honda Of Irving

Sunday Express Service I love the fact they are open on Sunday for express service. It helps so I don't have to take off work during the week to just get a simple Honda ser I love the fact they are open on Sunday for express service. It helps so I don't have to take off work during the week to just get a simple Honda service. More

AVOID THIS DEALERSHIP!!! I rate them zero stars. Last Saturday I bought a 2013 Honda Pilot. It appeared to be a well cared for vehicle. By Monday evening the vehicle reeked of I rate them zero stars. Last Saturday I bought a 2013 Honda Pilot. It appeared to be a well cared for vehicle. By Monday evening the vehicle reeked of stale cigarette smoke. I have called and emailed the general manager, Mr. Arisoy numerous times this week asking that he do the right thing and unwind the deal. I have been told by service managers at other dealerships that you cannot get rid of the smoke smell permanently. Mr. Arisoy will not even do me the courtesy of speaking with me on the phone. He had the internet sales manager, Travis Quadlander call me and promise to remove the smell. Mr. Quadlander has been very courteous but apparently is not authorized to do the right thing. I am very unhappy with the way this dealership does business and would urge anyone reading my review to take their business elsewhere. More

Dishonest Sales Practices On 3/26/14 I requested a price quote for a 2013 Acura I received a No Hassle E-Price for 25,991 without my knowledge or consent charged me $26,693.49 On 3/26/14 I requested a price quote for a 2013 Acura I received a No Hassle E-Price for 25,991 without my knowledge or consent charged me $26,693.49 On 3/26/14 i scheduled an appointment with Felix Ndingwan for 7pm to view the car. After viewing the car i decided to purchase the vehicle, I was then directed to financing got approved he gave me my copy of the contract then I was given a key the car and i went home. After I got home and thoroughly reviewed my contract i noticed that they changed the price of the car without my knowledge or consent. I brought the mistake to Felix's attention he then directed the issue to his manager Joe Merritt who informed me that there was nothing he could do. I still have the email quote with the no hassle e-price. Not to mention i was told that i would receive notification in the mail that my plates have arrived i never received it the day my temporary paper plates where to expire i went back to the dealer ship to inquire...no explanation they put the plates on and said enjoy your new car. I also brought to their attention that shirt kit on the passenger side had started come loose.Now this is a fairly new car with both its factory warranty and the extended warranty that i purchased from them and they chose not to service it didn't even have the body shop take a look at it they just told me no its not covered. I asked the manager Joe Merritt why didn't they fill my gas tank up when i purchase the car it was just below a half of tank his reply was we don't fill the tanks up $30,000 car and you don't fill the tank. My personal experience with Mcdavid Horrible! More

Horrible Sales Consultant Felt uncomfortable after signing the paperwork on a new vehicle and changed my mind on purchasing since I had not taken possession of the vehicle. As Felt uncomfortable after signing the paperwork on a new vehicle and changed my mind on purchasing since I had not taken possession of the vehicle. As I was leaving the sales floor to go to my car, the sales consultant yelled out "Thanks a lot for wasting my time. Go buy your car from someone else!" He yelled this out from across the receptionist desk, in front of other customers and sales staff. Not very professional at all. Car sales is about customer service and relies a lot on customer referrals. Don't you think I invested the same amount of time you did in the negotiation? Do you think I would want to refer family and friends so they can be treated this way. This was very insulting. More

worst dealer experience in my life I've leased 5 cars in the past 8 years and never been through an experience like the one I had at David Mcdavid honda. Came into the dealership with a I've leased 5 cars in the past 8 years and never been through an experience like the one I had at David Mcdavid honda. Came into the dealership with an idea that the capitalized cost of a lease would be the one mentioned in emails sent from the dealer. The dealer also said there would be an additional $1000 off that day which made me come into the dealer. Negotiations were going nowhere since they wanted more than what I thought was fair given the cap cost of almost under 5000 under sticker and an additional 1000 that was mentioned. I then said no thanks to their offer and got up and started to leave. That's when the manager Mr quadlander started to chase me outside calling me a coward and that I don't need to go anywhere but go back inside and buy the car. He then tells me that I need to be a man of my words and blocks me from trying to open my car door. Once I started to leave he started to throw out numbers close to what I was asking for but I gave him an opportunity while I was inside the dealership and at that time wanted me to pay 40-50 more a month. He then blocks me from closing my car door and demands me to apologize to him and his staff for wasting their time. I have never seen anyone in sales demand their customer to apologize to them and try to bully someone into buying a car. Stay away from this dealership. More

Beware! This is by far the worst experience that I have ever had with a car dealership of any kind. These people only care about your money. They do not care This is by far the worst experience that I have ever had with a car dealership of any kind. These people only care about your money. They do not care about having satisfied customers. I learned this the hard way. Let me tell you what happened. My car was totaled, and I had to get a new one. I wanted an exact replacement of what I had, so I went to my local dealer to see if they could get it for me. The only place that had it was David McDavid Honda of Irving. So, they requested a dealer trade, which in all other circumstances takes 24-48 hours to get the car. 3 days later, I call to check on the order. Irving would not answer the phone, and my dealer had been calling every hour on the hour. (Note here: I should have seen the red flag when the GM of my dealership said "good luck trying to reach them") Desperate times call for desperate measures, so I call Irving myself. 15 minutes later, I have a deposit on the car and have agreed to pick the car up the next day because they refuse to do a dealer trade. Sure, that's not so bad. I'm not done. When I get there, we run through the paperwork, get the loan sorted out based on what we had discussed, etc. etc. Being a bit new to the car-buying process, I assumed what they had discussed with me was what they were putting in the loan, therefore I didn't read it closely. Here are some of the things that they did. 1. I specifically said "I want NO added warranties on the car...only GAP insurance". I get home, and I have over $4,000 worth of extras. Thankfully, I was able to cancel them a week later when I FINALLY got someone on the phone. 2. Charged me 8.9% new car tax rate, when the tax rate for Oklahoma (where I am a resident) is only 3.25%. Luckily, the tag agency is going to send me a check for the difference, which is over $1,000. 3. They charged me for over $4,000 worth of accessories on the car. These are in no way listed on my loan or itemized, and to this day, nobody at that dealership will provide me an itemized receipt for this. I was finally able to get someone to give me a straight answer, only to find out that they mark up their accessories almost double what you can purchase them for on the Honda eStore. Here are a couple of examples. For their "pro pack", which includes the splash guard set and the trunk tray, they charged me $799. On the Honda eStore, the trunk tray is $160.61, and the splash guard set is $188.34. Keep in mind that these include installation. For door edge guards, they charged me $399, when online they are listed at $162.54, also including installation. All in all, since I signed the loan, there's nothing that I can do, but these people are SERIOUSLY dishonest. I will NEVER do business with them again, and I strongly suggest that you don't either. More

Overall Experience Experience was Ok at David Mcdavid of Irving. Our salesman was a pretty easy and understanding guy to work with. We went in there knowing what our bud Experience was Ok at David Mcdavid of Irving. Our salesman was a pretty easy and understanding guy to work with. We went in there knowing what our budget.. After the final number was agreed on plus TTL we decided to make the purchased. Thats when our experience went from OK to not OK. The finance guy GREG right off the bat was very condescending. He tried to tell us that the price we agreed on didnt include TTL and our payment will be higher. The paper work that was in front of us cleary showed the price included TTL. After i called him out on it he tried to say that if we didnt purchase warranty and extra stuff our rate will INCREASED to 2% . Overall, everything in the in is about sales. Just don't Lie to the buyers face so you can put more more in your pocket. More