David McDavid Honda Of Irving

Customer service and professionalism a must? Steer clear! To keep it short, I have bought 3 brand new Accords from this dealer over the past 5 years. After 5 years of dealing with rude personnel and terrible To keep it short, I have bought 3 brand new Accords from this dealer over the past 5 years. After 5 years of dealing with rude personnel and terrible service, I drove off those lots for the last time. After an unfortunate series of events with my second Accord, I purchased my 2014 Accord (with no financial assistance from the sales department, of course.) Recently the transmission went out on the 2014 at 22,000 miles. After trying to talk me out of taking a loaner vehicle, they stuck me in a cheap torn up version of what should have been a CR-V. All the new Accords were "reserved" (fast forward 7 days and all those Accords are sitting unmoved in the same spots). The car was taken in on Saturday with ETA Tuesday. On Tuesday I called and was told the car was finished but they wanted to test drive it on Wednesday. Why they could not do it in the last 5 hours they were open, I do not know. Wednesday comes and I show up about 5PM (30 minute drive one way) as the car was to be done by 3. "Oh, we tried calling and you didn't answer. Car won't be done until tomorrow at noon. They are waiting for a new part to come in for the transmission." Mind you I was told the transmission had already been installed and such the day before. Also, my official phone bill has no call from that dealer on that day; go figure. On Thursday, I receive a call about 10:30 saying it won't be done until 3. Still not sure what happened to noon, but I digress. When I arrive, and get in my car to leave shifting the car into drive it feels like the car had just been rear ended. Not to mention the car sounded and felt 10X worse than it did with the broke transmission. At that point, I was so fed up with the service at this dealer over the past 5 years that I drove off that lot and promptly went and found a dealer who was willing to get me full price for the vehicle even with the TERRIBLE transmission job (they assured me they would make sure the vehicle was properly fixed before resale) and that is all she wrote. I purchase brand new about every 2 years, and leases are not in my best interest with the miles I drive. So the only ones losing out is this dealer. A few pointers to the dealer: send your workers to professionalism and leadership training before they deal with the public. Small things such as a SMILE go a long way! Nobody in your service department apparently has ever heard of a smile or manners. Also, SCHEDULED APPOINTMENTS should be binding! When I make a verbal appointment over the phone to ensure that I can get in and out, it should NOT take 2 and 1/2 hours to complete an oil change. And yes, it consistently took this amount of time over all the year servicing my cars at McDavid. The problem most often was my car being finished and being parked and forgotten. I monitored this situation over several visits and I just set back to see how long it took for someone to bring my car around. It is not the customer's job to do what you all SHOULD be doing. Though I will never buy a vehicle from this dealer again, I hope these suggestions help the dealer weed out these service personnel who have absolutely no idea what they are doing. Also, please share with the sales personnel that they do not know everyone's background. It is not a wise idea to try the age old sales tactics anymore. Holding a potential trade hostage, not cute. This is why I always give personnel a valet key and keep my actual key so I can retrieve my car myself. Your employee Travis also needs an attitude adjustment, quick! I don't appreciate the condescending tone he took with me and my friend when I brought her to the dealer for a purchase in August of 2015. It is also advisable that you don't tell a customer about their own finances. To make statements like if you can't afford this car you certainly won't be able to afford that one. It is not a point of affordability, it boils down to finding a deal fair for both parties and you cannot expect anyone to believe a dealer "loses" money on every car. That is a sales tactic my grandparent's generation used and it is old. More

Bait and Switch Never in 50 years have I been subjected to such sleazy sales tactics. They either refuse to commit to price for the car and/or your car in trade or b Never in 50 years have I been subjected to such sleazy sales tactics. They either refuse to commit to price for the car and/or your car in trade or barrage you with form texts which contain a price quote which they can't meet. They neither return your calls to the so called sakes manager, all the while trying to lure you back to the dealership where they will not honor the impossibly low offer for a new car, but will try to harass you Into buying one anyway. Avoid this place! More

Great Experience My wife and I stopped by David McDavid Honda in Irving to look at the new 2016 Honda Accord Sedans. We had already done our research and knew exactly My wife and I stopped by David McDavid Honda in Irving to look at the new 2016 Honda Accord Sedans. We had already done our research and knew exactly how much we wanted to spend and how much we wanted to pay each month. We asked questions and received intelligent answers. We communicated with David McClain and we got exactly what we wanted with no problems, no hassle and no pressure. Great Experience!!! The Holloways More

2016 Honda Fit - Very Honest n Best been dealing online with various dealers but none responded like Mr.Travis., the director sales. When I requested for good to be true deal,he right a been dealing online with various dealers but none responded like Mr.Travis., the director sales. When I requested for good to be true deal,he right away agreed and next day we closed the deal and took delivery of the new car in less than 2 hours with help of Mr.Anthony, sales. you'll not be dissapointed but will recommend others n come back . thx guys. Anil More

Service/Financing Department - Lack of Service STAY AWAY from the Service Dept! Bought my car through them and got the service package. Service has been average throughout the service history (typ STAY AWAY from the Service Dept! Bought my car through them and got the service package. Service has been average throughout the service history (typically slow, forget to reset sensors for oil changes, try and up-charge you on everything), but my visit today resulted in me getting charged for their carelessness! Brought car in, had oil change voucher, gave voucher to service tech, He comes by 45 min after drop off to go over their standard checks of all your systems/parts, doesn't mention that voucher is invalid. Then when car is ready (it has now been hr and 30 min since my arrival) he mentions voucher has already been used. (this is incorrect, I tore the voucher out and handing to him when I pulled up) I escalate to one of the financing folks and he notifies me that the voucher had expired, not used. So after an hour and 30 minutes: - They failed to check and notify me that the voucher is invalid - They had already provided the oil change = 50 bucks, - Financing guy could care less that they messed up by not checking voucher = I get stuck paying for something I didn't need to get from them (far cheaper and closer options near me) BTW: there's no date on the coupons indicating this date, go figure I bought a car at this dealership and they have no regard for customer service. Shame on you David McDavid. Needless to say I will not be using the service department nor ever buying a car from this dealership again. Losing a customer over a $50 oil change = wow, what has happened to customer service these days.. More

DO NOT BUY FROM THIS DEALER ANY THING 12-31-2016 Hi, my name is George M. My phone # 570-269-Gelu.. Anyone who wants more information about this situation call me, I will be happy to give 12-31-2016 Hi, my name is George M. My phone # 570-269-Gelu.. Anyone who wants more information about this situation call me, I will be happy to give you details.... Last Saturday we purchased for my Daughter a 2016 Honda Accord with sensing from this dealership (a little bit of a back and fourth they hassled with us for our trade but we gave in and purchased the car) A day later I decided to purchase the same vehicle for me, thinking I was going to get a better price if we buy two cars in a week ( here's when the the real trouble started) . I had multiple conversations over the phone and Texting negotiating over the price.!!! Finally we came to an agreement (Frank the sales person) today tell's me to drive down to the dealership because Travis (internet sales director) agreed with the price....!!! Once I got there the hassling started,, "George you know!!! we can't do this price but if you agree to this price I'll take it to the manager and so on and on and on... the price goes up and up until you give in to there pressure tactics. I am 58 years of age and I negotiated for more then 20 cars until now, but I never had a dealer use this form of tactic like David Mcdavid of Irving did. I left the place offended and angered, so at 6pm I called Richard Schindler, General manager ,he was nice, seemed surprised. I like to know if he or the OWNER is going to do anything about this. I unfortunately am leaving Dallas after tomorrow.... I URGE YOU ALL NOT TO BUY ANYTHING FROM THIS DEALER..... Go to a DEALER that's going to give you a price and COMMIT TO IT IN RIGHTING This PEOPLE ARE SCAM ARTISTS DO NOT TRUST THEM Happy new year to all God bless this Land "USA" love it or leave it.. More