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David McDavid Honda Of Irving

Irving, TX

4.6
739 Reviews

3700 West Airport Freeway

Irving, TX

75062

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Showing 739 reviews

June 20, 2017

Very good customer service. I received very good customer service. Michael listened well to what I wanted and waited for me to make decisions. I don't like the standard sales pre More

by CAlbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Insall
June 19, 2017

Never Felt Pressure My wife and I were only shopping, and were not expecting to drive home that night with two new vehicles. One for Me and One for Her. Michael Instal More

by Fjalbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Insall, Oliver Lacy
June 17, 2017

Best Car Buying Experience I've Had We went to test drive a 2018 Odyssey to see if we liked it enough to buy the new model year, or buy the 2017 and get a better price sometime later thi More

by Bruce Edwards
Recommend Dealer
Yes
Employees Worked With
Mike Insall
June 16, 2017

Best car buying experience! Ann Stone helped us buy a car that we had our eye on. She helped us from the moment we stepped into McDavid Honda of Irving till the moment my wife dr More

by LONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Stone
June 15, 2017

Exceeds Expectations I went in expecting to only get a pricing agreement on a vehicle. I was already approved through My Credit Union for financing. I had visited several More

by Carguy73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Stone
June 15, 2017

Pleasant Car Buying Experience Had a great experience from start to finish. Our wishes during our initial phone conversation were honored and they had the color and model we wanted More

by Linh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Stone
June 15, 2017

Bought new car! My 10 year old Pontiac G5 was hit and totaled out when someone ran a light. I started searching and test driving cars but just couldn't get excited a More

by Marla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann stone
June 14, 2017

Rude and unprofessional Didn't even get the chance to make it to the dealership but then again, wouldn't step foot in this place after speaking with a very rude and unprofess More

by mrclean817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Henry
Jun 15, 2017 -

David McDavid Honda Of Irving responded

Thank you for taking time to leave a review today. I sincerely apologize about the response you received from my staff. I will take this time to learn from it and use this as a teaching tool to help improve our customer service towards our guests especially when they are calling and asking for a price or a simple question. We do pride ourselves in having the best prices, the best selection and the best service. It appears at this time we did not follow through on our commitment. We look forward to having a second chance at earning your business in the future. I again thank you for taking time to leave a review and I apologize that we didn’t meet your expectations. I do take all negative reviews personally so that we can grow from them and not let it happen again in the future. Thank you and enjoy your new Honda. Respectfully, Buck Barton, General Manager

June 14, 2017

Best Deal My lease with Toyota was about to expire, so I was shopping around. Michael Insall took the time to understand what I was looking for and what I was t More

by Ealval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Insall
June 14, 2017

Great staff and abundant selection Enjoyed working with salesman Michael Insall. He was professional, honest, and knowledgeable. Finance person was informative and fun to work with. I d More

by Jana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Insall
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