David McDavid Honda Of Irving

"Not my job" mentality Getting crappy service in a place where you’re spending less than ten dollars for a burger is one thing, but in a place where most people make their s Getting crappy service in a place where you’re spending less than ten dollars for a burger is one thing, but in a place where most people make their second biggest lifetime purchase, that is another. And, under any paradigm, good service can negate a lot of sins. All too often, the “it’s not my job” mentality is found everywhere. Congratulations, David McDavid in Irving! You win the award for that category. A few days before Christmas, my daughter bought a Nissan Leaf from the used car selection at David McDavid. Since then, she has had a few minor issues and brought the car to the service department, after making an appointment, to address these issues. David McDavid dealership sold a warranty with the vehicle, and one would hope to stick with one dealer out of convenience or loyalty, right? Well, the service department’s response was, “We can’t help you because we don’t work on Nissans.” (“not my job to care”, in other words). No one seemed to be the slightest bit interested in even being courteous, let alone, helpful in the miscommunication. If you sell a warranty for cars you cannot service, wouldn’t it be helpful to inform your customer thusly? I would think so. I would even give you points for honesty, to say that a Nissan qualified service department is where we should have taken the vehicle in future. In the future, my family will be avoiding any future business at your dealership and this review will be posted on as many forums as I can find. Thanks to the Don Davis dealer who stepped right up and offered the service David McDavid could not. On the Plus side, Patrick (aka. Thor), was very helpful on the date of sale. Although, knowing the psychology of car sales, it’s not saying much. More

Watch out on car pricing Thanks for all the reviews that prepared me well for what to expect. As it turns out, the bad expectations were fully met! There was an aggressive pri Thanks for all the reviews that prepared me well for what to expect. As it turns out, the bad expectations were fully met! There was an aggressive price on Honda CRV that had expired on 10/31. I had requested if they could hold the price for one more day to which I have in writing (text messages) that they would. After showing up at the dealership, the sales manager quoted a technicality that he didn't confirm and said they "could" which is not certain and that he could only offer me a price that is $2k more. When I challenged his commitment to me on text as I clearly asked repeatedly about price, he was pretty rude and unapologetic. The only reason I am writing this review is to do what others have done for me by sharing their experience. More

Typical Rude & Shady Dealership LONG STORY SHORT (w/ details below) – Sohaib Imran promised an out the door price for a specific car. Once I got to the dealership, he handed me off t LONG STORY SHORT (w/ details below) – Sohaib Imran promised an out the door price for a specific car. Once I got to the dealership, he handed me off to James Steele, who proceeded to tell me the car Sohaib said they had wasn’t anywhere on the property. James was then incredibly irritated, short, condescending, and rude with me when I didn’t want to buy a different car. LONG STORY LONG – I was looking for a specific exterior/interior color on an Accord LX. Sohaib had made an offer over the phone and said that if I could come in that night, he would have the car I wanted and would sell it to me at that out the door price; I understand that "over the phone" offers are not written, but he seemed sincere so I decided to take him up on it. When I got in, he handed me over to James Steele who then proceeded to show me the keys for the specific car that I wanted but said he couldn't find it anywhere on the property. I sat with him for a bit longer while he explained I could have any other Accord LX on the lot for that out the door price (none of which matched the color combo I wanted). After telling him I was sticking with the black/black combo, he said he could get the car from another dealership and have it shipped there. I attempted to ask him "If you can find the car, would it be at the price we discussed?" but he cut me off with "Oh I promise you we can find the car." My next question to him was "If I do go this route and the car is brought here, can I look at and touch everything before purchasing it?" to which he responded (very rudely) "Well, they're all the same,” before walking away. I found that to be incredibly impolite considering I was the one about to sink the money into a car that I had never even seen before. Throughout the entire conversation, James seemed incredibly short with me and irritated that I wasn't biting on buying another color combo. He then handed me back to Sohaib. During this conversation, Sohaib said that he couldn’t find the specific car I wanted at a different dealership, which was funny since James was so confident earlier that he would be able to find the car. When I explained that I would come back if they could find the black/black car they originally said they had, I would buy it for the agreed upon out the door price after taking a look at it (since it had been “lost,” who knows what could have happened to it). The conversation ended after that with me saying “Give me a call if you find the car,” and Sohaib responding, “Okay, bye.” I did happen to grab James Steele’s business card and it said “Most Admired Sales Professional” on the back because he consistently performed at the highest level while being professional and client-focused. Funny, considering the poor, unprofessional, rude, and deceiving experience I had with him and David McDavid. More

CHEAP PLAYERS ARE THERE Cheap tactics played by bermea(finance manager)...I finalized the quote which is different from the paperwork. They had charged MSRP: 24,680$...which Cheap tactics played by bermea(finance manager)...I finalized the quote which is different from the paperwork. They had charged MSRP: 24,680$...which is more than the manufacturer's suggested price. My final quote is 22,680$ More

Worst experience Never visit these guys..we recently bought a honda accord lx 2018..the financial manager played with us and changed the quote without our knowledge .. Never visit these guys..we recently bought a honda accord lx 2018..the financial manager played with us and changed the quote without our knowledge ...biggest cheater bermea... JOHN PHLEM...why do you respond to google reviews...if you dont pick up the call, why do you share the phone number and make fool the customers...?? More

Scammed out my winnings I was scammed out my winnings with the card sent to my mailbox wasted my time and gas driving to this place 4/27/2018 .all 4 of my numbers matched and I was scammed out my winnings with the card sent to my mailbox wasted my time and gas driving to this place 4/27/2018 .all 4 of my numbers matched and then the other scatch off i was given i wasnt showed my real amount won by these people. When i came home i was told all amounts any person win is on the scratch off bt they hand me a 2 dollar bill like im a dam fool mad because i didnt want to make a purchase of a car i was completely discriminate against . I was not explain nothing regarding this scatch off that i hit with the matching of 3 coin stacks etc. Buck barton GM have failed to reply More

Very disappointed when I went to purchase new odyssey Went there to purchase new odyssey .. Very worst experience.. never suggest this dealership to my friends.. salesperson was not friendly.. salesperso Went there to purchase new odyssey .. Very worst experience.. never suggest this dealership to my friends.. salesperson was not friendly.. salesperson was so rude... very unhappy with the salesperson service.. salesperson didn't spend enough time with us... More