David McDavid Honda Of Irving

I purchased a used truck in January. It had a broken windshield which I was assured would be repaired. As of this date 6/17 the windshield has not been fixed and I can get no response from the dealer. B windshield which I was assured would be repaired. As of this date 6/17 the windshield has not been fixed and I can get no response from the dealer. Buyer beware if you are promised something by these guys! More

This was another Great Experience With Cris Wilkins Please acknowledge Mr, Cris Wilkins, on assisting me with the Service & Recommendation on my Honda Accord. He provided me with Great Service and Great Please acknowledge Mr, Cris Wilkins, on assisting me with the Service & Recommendation on my Honda Accord. He provided me with Great Service and Great Customer for myself and my Honda. Please acknowledge him on his Very Professionalisms & Great Attitude. Cheers to Mr. Cris Wilkins. Also, Thank You for the Extra Assistance. More

Service after the sale is the worst I have ever seen! I bought a used 2016 Honda Pilot in August of 2019 and I have been wanting to post a review about my experience at David McDavid Irving for a long tim I bought a used 2016 Honda Pilot in August of 2019 and I have been wanting to post a review about my experience at David McDavid Irving for a long time. I paid $24,000 for my Honda Pilot after you factor in the extended warranty and upholstery service protection. You would think that after someone pays this much for a car whether it is used or not; that someone would get some sored of service after the sale. I own a Mercedes but I don't expect Mercedes level service. I do like to talk to people that know how to help me, can follow up and answer simple questions about my purchase. The half a dozen people I have dealt with in the past year at David McDavid are incompetent and don’t know what is going on. I even sent them an email detailing my experience and never received a follow up from them. Every person I have ever talked to at David McDavid was confused and unable to help. Sam Mau and his finance director acted very nice and even welcomed me to their family. However, once I gave them my check it was like Dr. Jekyll and Mr. Hyde. They are the very worst of the worst. I would have gotten better service at “Joe Bob’s Used Cars”. My wife and I are afraid to go there for any type of service. We paid $1,000 for their upholstery protection product, but we assume they would not even honor it if we took it there. That is how bad they are. We would rather not waste or time with their lack of service and the frustration they bring so we consider the $1,000 a loss and would rather pay someone else out of pocket to clean our upholstery. We have been taking our car to Lute Riley Honda since we purchased our Honda Pilot for any type of service. They are great! We have purchased 2 cars at Lute Riley Honda and I can honestly say I would never purchase a car from David McDavid even if they gave me 50% off the purchase. Maybe David McDavid could learn a thing from Lute Riley Honda on how to service their customers better. When we purchased our vehicle, they promised it would be ready by a certain day. It was not ready and we had to postpone a vacation. When we finally picked up the car a week later it was still not ready. We had to bring it back twice for all kinds of reasons. They even promised to touch up the car but it took a lot of begging to get them to even do that. We had to beg them to change the almost dead battery on our key fob before we drove the car off the lot. The warning light telling us the key fob battery was almost dead kept coming on. One of their sales people told us that they do not replace key fob batteries when someone buys a car. I guess that five-dollar Duracell battery is too much to ask on a $24K purchase. We told them it would really be bad if we were driving home and the key fob died and disabled our car and they would have to come and get us. We have called David McDavid over a dozen times and it is very difficult to get any information from anyone at David McDavid to help. The people that answer the phone have no idea what is going on and do not know how to direct us to the right person. We were not given any information about the finances of the car we bought. When we had not received a bill for a couple of months after we drove off the lot, I called to get some information from the sales office. I couldn’t get anyone to call me back for a long time and when they did call me back, I couldn’t get anyone to help me figure out what bank to contact about our loan. They had no idea who they go to do our loan. Go Figure. I could go on but you get the picture. More

DO NOT PURCHASE FROM THIS DEALERSHIP.. THEY SELL LEMON CARS AND REFUSE TO MAKE IT RIGHT!! 4/23/2020 BAHA EVEN TOLD ME TO LET SOMEONE ELSE TAKE OVER THE LEMON!!! SMH THATS JUST ALL KINDS OF WRONG. THEIR OW CARS AND REFUSE TO MAKE IT RIGHT!! 4/23/2020 BAHA EVEN TOLD ME TO LET SOMEONE ELSE TAKE OVER THE LEMON!!! SMH THATS JUST ALL KINDS OF WRONG. THEIR OWN SERVICE DEPT RECOMMENDED THEY SWITCH ME TO ANOTHER CAR BECAUSE THE ENGINE IS BAD AND IT WAS SOLD TO ME WITH A BAD ENGINE !!! More

Excellant Service Please Acknowledge My Service Advisor Mr. Lucio Luna, he always greets me with smile and provide me with Great Customer Service and Detail information Please Acknowledge My Service Advisor Mr. Lucio Luna, he always greets me with smile and provide me with Great Customer Service and Detail information about my Honda Accord. Also for the first time my Wife came with me to get my Honda Serviced she also stated, Toyota doesn't provide this type of Top Notch Service, and she was very impressed with the Waiting Area and the overall Service & Parts Department at David McDavid Honda of Irving. Kodos & Plus for Mr. Luna. Thanks You More

Finance personal are liars. Very Disappointed While buying my fifth car at this dealer and at finance with Omar who was processing the last step included a Service contract, Key replacement fee, t While buying my fifth car at this dealer and at finance with Omar who was processing the last step included a Service contract, Key replacement fee, tire replacement, dent repair and maintenance. Clearly advised I was not interested to what he said don't worry pay your first monthly payment and come to the dealer to cancel it. As instructed after my first payment went to the dealer, signed the form to cancel everything and Omar advised a refund will be given. After two months with no response or refund returned to the dealer for answers to what he said that the signed form has been sitting on his boss desk all this time. I requested to speak to a manager and never show up to talk about the lies and lack of customer service and trust. They had the audacity to send a sales man to assist me instead of a manager who I was requesting. At the end, Omar comes to tell me he send the form. Liars and more liars...here I am still waiting for my refund. More

I don’t trust David McDavid Irving Texas I purchased a I don’t trust David McDavid Irving Texas I purchased a 2014 Honda Accord January 31,2019. I was told I had 100.000 miles warranty. I found out that I don’t trust David McDavid Irving Texas I purchased a 2014 Honda Accord January 31,2019. I was told I had 100.000 miles warranty. I found out that wasn’t true. On January 31,2020 my check engine light started flashing on and off. I stopped at Denny’s to pick up breakfast. When I got back in the car the car would not start. I try several times but it would not start. It was 4 am I set in the car until a coworker picked me up at 5:15 am I went on to work and left my car in Denny's parking lot.I came back at 1:15pm I started my car the radio & lights was working but the car stopped running. When the tow truck driver came I tried to started again but it would not start. After waiting on the service man to check my car Uy tell me my battery is dead, I need brake pads and new tires.. brakes and tire don’t have anything to do with my car starting. Uy later in formed me the fuel injector went out filled the cylinder and flooded the spark plugs, Uy stated every time they tried to start the car gas flowed out to the ground. Uy state’s the motor was good that nothing was wrong with the motor. I inform Uy that I did not experience gas flowing on the ground when I tried to start the car I also inform Uy I had 100.000 miles warranty on my car. Day later Uy informed me the car need a starter then later Uy informed me the motor was not good and I needed a new motor. I had this car 1 year 1 year I purchased this car from David McDavid. How can all this be wrong with a car 1 year after you purchased. I didn’t have a slow start a slow drag lights worked radio worked. No problems. David McDavid what did you do? What didn’t you do? I year to date and all this??? What kind of cars are you selling? What services are you making up. This is unbelievable. More

Do not buy from this car dealership as they are rude, liars and scammers. I went to trade my vehicle honda to get an updated one. I went in thinking I would get the same salesman that I have had in the p liars and scammers. I went to trade my vehicle honda to get an updated one. I went in thinking I would get the same salesman that I have had in the past but that salesman was busy. Another salesman assisted me and i decided after a while that i did not want a car from this dealership since this salemsan kept informing me he was new and needed the sale. The manager Kirby Jackson attempted to help the salesman with bargaining with me so they would not lose my business but i wanted to check out other dealership. The manager informed me if i returned back to the dealership to get a vehicle that he would give me another $2000 towards my trade after other dealerships was wanting to give me more for my trade. I decided to come back to Honda as I had good service with them in the past and wanted to be loyal to Honda. The old salesman that i had in the past was still busy so they sent me some young salesman to assist and i wish i just left instead of going through with buying a new vehicle since i know car some salesman and managers are sneaky and conniving. I should went with my instinct. I found a vehicle that showed an online price for $17000 with low miles so i bought this in and plus informed that the manager stated if i come back to purchase a vehicle that he would give me $8000 for my trade instead of $6000. I added in the certified warranty which was another $1695 added to the car so i should have come out with roughly only owning $16000 for the car after tax, title and license and a few extra things added in finance dept but instead it came out to $20000 for the car and i kept telling the guy in fiance that the numbers was off. It started to get late and the kids were acting up so i figured i would come back the following business day. I was unable to come back the following business day but spoke with the salesman and was trying to get an upstanding on the mix up. While talking to him, the rude, arrogant, cocky and aggressive manager kept interrupting so i continued to state that i was missing the additional $2000 off of the sales price but was ignored and informed that he did not know what i was speaking of. I decided rhe next day to go to the dealership to bring the car back since i did not want to do busy with them for being deceitful. I was told by the manager that my car was sold, it had been day 4 of having the new vehicle and they were not taking the car back nor was they going to allow me to back out of a deal. The old car salesman came to assist as i attempted to tell him and he kept saying he apologized and had nothing to do with what originally happened aa he was trying to cover his xxx. I was taken over to finance as the very friendly finance guy assisted with what he could to bring the cost of the car down so that he would not lose my business, i was so upset and pissed at myself for being scammed the way i was and should have listened to my instinct. The salesman was able to work some magic but that waa beside the point since sales should have stuck to their word as i was getting great deals elsewhere but was being liloyal to honda and i got xxxxed. Days later i was contacted by salesman asking me to bring in my vehicle to register my warranty which again was a big mistake. I go to drop off the vehicle as arranged and no one was at the dealership so i had to wait and hour for assistance which while waiting, i went to service to ask about certifying the warranty and was informed that the car is certified once it arrives on their lot. I decided to still wait to leave the vehicle. I went inside as soon as rhe doors opened and there was no paperwork completed so i could just sign, get a loaner car and go so i ended up at the dealership for another 30 minutes. In the midst of waiting for loaner car then young salesman informing that "girl" is there and was attempting to say more about the attitude i gave him due to everything being unprofessional but the old salesman informed him that he was on speaker so the car was ended. Everything was done for the loaner car so i went to work after being an hour and half late. The next day i went to drop off loaner car and pick up my car and no one had service paperwork to provide so i waa informed to go to service since they may have it. Service informed and showed their computer screen that they have not done any work on the car since 01/02. The service manager went to sales to see what was going on and see why they did not give me paperwork. The service man come meet back with me in service lobby and stated sales had the paperwork. I go back to sales, got pissed off again for being yo yo around. The young service guy gave me paperwork from when the car was serviced on 01/02. The paperwork had miles on it from when the car was serviced on 01/02 and it had a date of the day i picked up the car which had been made 5 minutes prior to me meeting up with salesman. Salesman seen how pissed i was and apologized stated he only does what his manager inform him of what to do. I informed the salesman of the xx, informed i would never come back to the dealership and asked what was done to my car. I informed how i did not believe him and accused them of possibly jacking up my car as he attempted to reassure but i did not believe one word. Be aware and do not go here!! They are scammers and you will get xxxxed around. More

Scam Masters I had very bad experience with them. They send me offer when I requested a quote from the truecar. I received a phone call from them and I requested I had very bad experience with them. They send me offer when I requested a quote from the truecar. I received a phone call from them and I requested to send out the door price. They sent me details over text and confirmed price on the phone as well. I went to dealership that evening and they did not honor price they sent me over email and text. Instead they totally denied the fact that they sent me price over email/text. When I showed them details their answer was they have internet helpdesk and guy that sent me the price must be smoking something. They did not even apologies on what happened instead they were very rude on me and my friend. I will never go to this dealership again. More

Bait and switch OR extreme ineptitude I found a vehicle listed by David McDavid at $17.4k on Autotrader, their own website, and even FB marketplace. I went in with intent to buy (cash) on I found a vehicle listed by David McDavid at $17.4k on Autotrader, their own website, and even FB marketplace. I went in with intent to buy (cash) on this used vehicle. Before even making an offer, I was brought into their sales manager's office. He said he wanted to earn my business! I thought "great, he's going to give me an even lower price than their list." Instead, he attempted to explain that the internet price was all some wild mistake and that the real price was $21k. But that he really wanted to earn my business, so he'd split the difference with me and meet me at $18.8k. This ad had been on the internet (across multiple listing sites) for days if not weeks at this price. This is the very definition of a bait and switch. Or perhaps it was just extreme ineptitude. Beware to any potential buyers when the sales managers use tactics like these! There were several other things that contributed to this bad experience, but the predominant one was the dishonesty about the price and the subsequent inflexibility (as though honoring their listed price was them being flexible on price and doing me a favor). This all made for a very bad experience. Robert was helpful and seemed genuine, but was overruled by his sketchy sales manager. Go somewhere else. More