David McDavid Honda Of Irving

Bought a jeep from maritza and garret (sales manager). They failed to disclose info on the vehicle. It was in an accident and had I known that I would have never traded my.perfectly good truck in for a je They failed to disclose info on the vehicle. It was in an accident and had I known that I would have never traded my.perfectly good truck in for a jeep that's been in and out of the shop since I've owned it (they sold it to me with electrical, front end, and transmission problems). I have never been burnt so bad in entire life. Also, when I post on their Facebook page, my posts instantly get deleted. Guess they can't handle being told they love to screw people. Wish they would've taken me out to a nice dinner before they bent me over. I 110% regret ever going there and honestly, I wouldn't recommend them to anyone. I wouldn't even look their way passing through on the highway. More

Placed an order for a used SUV on Wednesday night around 6:30. Before submitting my info and financing, I called the dealership to confirm it was still available. The person I talked to said yes, it was ava 6:30. Before submitting my info and financing, I called the dealership to confirm it was still available. The person I talked to said yes, it was available. I went ahead, submitted my paperwork and my financing was approved! Everything was green green on my side! I was super happy as this was my first time buying a vehicle. So Thursday morning, my dad picks me up and we head over. We knew things weren't good from the beginning. Godfrey met us at the front door and took us to his desk. He pulled up the vehicle and all the info. He walks away to go find the keys. Comes back, and nervously tells us "you know...the bank requires a $5,000 down payment?" I'm like yeah, I did all of that last night. He studders again and nervously says ok and walks away. I had a bad feeling after that. Things only got worse after that. Manager Jesse comes over and apologizes and tries to remedy by recommending a smaller SUV. I disprove and ask what happened to the SUV I put down on the night before. And he's not sure what happened to it. Says it was probably sold after I ordered it. So then we ask for a refund of the $5,000 and one of the managers tells us they can't refund it because it never transferred over. Well my receipt and bank account say otherwise. This was a very janky experience and it has pretty much scarred me. Not sure I will be buying a car for a while. I'm still waiting for my $5,000 refund. Stay away from these folks. Not a good feeling about them. More

I just bought a new Honda Hybrid @ David McDavid. I'm thrilled to say my Sales Consultant, Johnte', Cox, took buying a new car to a totally new and positive level! Being a female septuagenarian, I've bo thrilled to say my Sales Consultant, Johnte', Cox, took buying a new car to a totally new and positive level! Being a female septuagenarian, I've bought many, many cars and I was procrastinating as I find the activity frustrating, humiliating, condescending, not to mention a haggling, exhausting experience.... often behavior reserved for female customers. However, Mr. Cox, an Army Veteran, was extremely conscientious & knowledgeable. He listened & heard: What I wanted/ What I needed/What I could afford! Not to mention, he patiently sat with me in my new wheels for a most extended time going over all the fancy whistles and stops and then doing a roadie! Jonte' was so professional and personable that I left DVD feeling like I had made a new, endearing friend because he catered and accommodated my wishes. Thank You Johnte'!!!!!!! More

Sales was fine, but had a terrible experience with the Finance Department at David McDavid Irving. Unfortunately, this completely ruined my experience at this dealership. When you think of the stereoty Finance Department at David McDavid Irving. Unfortunately, this completely ruined my experience at this dealership. When you think of the stereotype of a sleezy car salesman, that's what I feel like I got in the form of my Finance Manager. 1. During the day I purchased my car (2/8), I met with the Finance Manager, who tried to sell me insurance. At first, I wasn't interested. However, he was a bit pushy and insisted it was not smart to not purchase warranty. So I obliged - it was a total of $3700 for Honda Care and Ding Shield. He insisted I could always cancel (sales tactic I guess) 2. When I got home, I did more research and decided I was overcharged significantly. I could get it online from other Honda dealerships for 1/3 of price. I decided I wanted to cancel my warranty. 3. I went into the dealership and filled out on my cancellation paperwork literally the day after on 2/9. I was told everything would be taken care of, but that it would take 6-8 weeks. I did not trust my Finance Manager, and he was incredibly rude when I told him I wanted to cancel the warranty. I told them I wanted to deal with different Finance Manager. I was connected with the Director of Finance, who promised that she would make sure the papers were processed. 4. When i got my license plate 2 months after the day I purchased my car (early April), I asked the Finance Manager about the warranty cancellation. He insisted everything was taken care of and it would just take a little bit more time. 5. I called back today (4/26) to follow up again because nothing had changed on the Honda site (my principal amount was still the same). I was told by another Finance Manager that no one had submitted any paperwork. I resubmitted my paperwork and was told it would take another 6-8 weeks. This is ridiculous and not the way that you treat customers. I will not recommend David McDavid Honda of Irving to anyone. More

I'm really disappointed on how my service advisor is helping me out. I've been having an issue with my suspension on my 2019 Type R I've already come in multiple times to try to get it fixed, but they s helping me out. I've been having an issue with my suspension on my 2019 Type R I've already come in multiple times to try to get it fixed, but they still haven't been able to figure it out. I've been trying to get fixed since December 15th. I've been really patient and understanding but this last visit was so crappy and a joke. On January 4th I brought the car in for the 3RD TIME, on the 6th I was told they'll have to order a part and it'll be here the next week. I message the service advisor for an update on 13th, parts still didn't arrive(I'm pretty sure he closed the RO around this time that was opened on the 4th) I reach out to him on the 28th, no response. I reach out to him again on February 1st, he finally text me back that the parts are here now.. Drop off my car on 2nd( different RO was opened and they probably closed the original one when the part came but they didn't notify me) car is ready on 3rd. I left out of town on the 4th so I wasn't able to drive my car. I came back 9th and started driving my car on the 10th and noticed the noise. I messaged him on the 10th that the noise is still there. He never responded to me. 1st time they told me end links , 2nd time that a master tech said it was the dashboard and where the chassis meet, 3rd time was the strut. I reached out to the service manager on the 11th he said he'll look into it. He never responded to me. I messaged the General manager and he never responded to me. More

Connor did a great job replacing my flat and getting everything done quickly. Thanks for washing my car too. Thomas did an awesome job in the body shop! Thanks ! Great dealership to work with. everything done quickly. Thanks for washing my car too. Thomas did an awesome job in the body shop! Thanks ! Great dealership to work with. More

I was going to purchase a vehicle from this dealership until Cesar the internet sales manager ran my credit 5 TIMES without my permission. I told him I already had approval from my bank and I only wanted until Cesar the internet sales manager ran my credit 5 TIMES without my permission. I told him I already had approval from my bank and I only wanted him to submit the application to them and he said ok. I had 1 inquiry on my credit report prior to dealing with Cesar. Next thing I know I checked my credit report and I had several inquiries that I DID NOT authorize. He submitted the application to multiple lenders after I stressed the fact over and over that he is to NOT submit it to anybody but my bank. I ended up purchasing a vehicle from David McDavid Honda of Frisco and I had NO ISSUES while I was at the Frisco location I received numerous text messages from Cesar asking me if I was going to that dealership. He was very unprofessional. More

This dealership will lie and pray on people of color and tell them that they are getting a better deal which is a lie. Christopher Merchant will sell you a story about his ex wife and how she was able to ge tell them that they are getting a better deal which is a lie. Christopher Merchant will sell you a story about his ex wife and how she was able to get her credit inquiries removed after 6 months. Which i spoke with HONDA FINANCIAL WHICH IS A LIE. THEY WILL HAVE YOU TO FALSIFY INFO. Also let no get on the finance manager trying to relate just because you have a wife of color. THEY WILL ALSO LIE ON OTHER FINANCIAL INSTITUTIONS. THEY WILL PRAY ON THOSE AS YOU JUST GOING FOR REGULAR MAINTENANCE ON YOUR CAR. Also if you see a finance manager going over numbers on an IPAD PRO. Just know they falsified info on there. Easy way to delete w/o having to track to have a paper trail. They will also lie on other financial institutions. Let’s get on the Finance Mgr and how you tried to clown Clay Cooley and you still doing the same business tactics as them. Y’all have truly RUINED MY LIFE. Y’all LIED ON HONDA FINANCIAL. ALSO YALL HONDA FINANCIAL DOES NOT ALLOW FOR YOU TO DO AN EARLY PAYOFF. MAKE SURE YALL GET EVERYTHING OR WRITE DOWN WHAT THEY SAY OR JUST VIDEO RECORD SOME OF THE xxxxxxxx THAT THEY TELL YALL. THEY REALLY NO TRYING TO WORK WITH YOU. OR SO THEY WILL TELL YALL AND THEN AFTERWARDS MAKE THEM SIGN SOMETHING ACKNOWLEDGING WHAT THE xxxxxxxx THEY DELIVERED TO YOU!!!! More

Worst experience with a dealer . . . to date. No wonder people tend to hate car salesmen, as much as ambulance chasing lawyers. Scuzzy, dodgy, people. One star should be zero star! people tend to hate car salesmen, as much as ambulance chasing lawyers. Scuzzy, dodgy, people. One star should be zero star! More

Bad experience with Service Center I had a pretty bad experience with the guys , couple of weeks back my car had an issue (D3 Light flashing ) so went to david mcdavid of irving to get I had a pretty bad experience with the guys , couple of weeks back my car had an issue (D3 Light flashing ) so went to david mcdavid of irving to get it repaired .The guy there told me it is a value which is the cause for this issue they asked me if they could order that and get it replaced I said yes.it took them about 2 days and after few days the issue came back again this time they told me they had to get the whole transmission replaced I said yes again they had my car for more than a week, I thought this would fix the issue. After 2 weeks I started getting different transmission issues again.When i spoke this to service center guys they told some issues are complicated .I don't know why they are called trained technicians if they can't solve the issue More