David McDavid Honda Of Irving

Failed Car-Buying Endeavor As a veteran of both the United States Air Force and the United States Army, I have a strong appreciation for organizations composed of dutiful profes As a veteran of both the United States Air Force and the United States Army, I have a strong appreciation for organizations composed of dutiful professionals with high standards of service and integrity. I hoped for no less when I discovered what appeared to be a fair deal at David McDavid Honda Irving through an online search using my bank’s car-buying service. I used this search option because my bank – through which I had already obtained financing prior to arriving at the dealership – offers a slightly lower interest rate and a small discount on the vehicle price to those who use it to contact the dealership. I received a call from an Internet Sales Representative named Michael who invited me for a test drive. I informed him that I lived roughly four and a half hours away and was not sure when I would be able to visit. A couple days later I received a call from Mr. Yong Kim of the Internet Sales Department who asked if I were still interested. I informed him also that I would be traveling from some distance to see the vehicle and that I would appreciate full disclosure regarding any of the vehicle’s functional and aesthetic condition. He offered his personal opinion of the vehicle’s mechanical condition based on a test drive he had taken in it. Of course, one would expect this response from a dealer who has an incentive to provide a favorable review; however, more interestingly, he was rather forthcoming about blemishes on the vehicle. He even personally captured and transmitted images of the imperfections. In this moment, the interaction inspired in me a fair degree of trust and respect for the dealership. After reviewing the images, I expressed the concern that my wife and I had about the scratches and dings and shared with him our desire to take the vehicle to a collision center soon after the purchased. I asked if there could be any adjustment to the price because of this. He offered to reduce the price by an amount equal to roughly 1.9% of the purchase price. My wife and I then agreed to make the four-and-a-half-hour journey to take a closer look at the vehicle. Upon arrival, Mr. Kim with whom I had been corresponding introduced me to another member of the Internet Sales Department - Mr. Felix Ndingwan - and informed me that I would be working with him (this abrupt and unexpected handoff was of only minor concern at the time but seems more significant in retrospect). My wife and I examined the exterior of the vehicle and agreed that the damage was substantial enough to merit some additional price adjustment. We proceeded with the road test and the driving experience did not disappoint; we loved the vehicle. The interior appeared to be in superb condition and the accessories seemed to function flawlessly. We returned to the office where we further discussed price adjustment. Mr. Ndingwan relayed our concerns and our offer to Mr. Kim who personally returned to speak with us. He had with him a list of vehicles of the same year, make, and model from other nearby dealerships and explained that, because of the mileage of the vehicle we were looking to purchase, and because the price had already been reduced by a considerable amount, his dealership was unable to make any additional price adjustments. While he was confident and outwardly appeared to make an attempt at being genuine, my wife and I later agreed that there seemed to be a hint of arrogance as his delivery appeared to carry with it something of a “take-it-or-leave-it” undertone. Despite this, after some time to discuss, my wife and I agreed to proceed with the purchase and the salesperson returned. Just as Mr. Ndingwan was about to finalize the paperwork in preparation for our meeting with the financial department, I remembered to mention the car-buying service I used to locate the vehicle and the associated discount. The Mr. Ndingwan took a look and seemed surprised to discover that I was indeed due a small discount – a sum that amounted to about 1.5% of the advertised price (which, in conjunction with the discount the sales manager had offered for the damage, would have amounted to a modest 3.9% price reduction). He left the office to address this to the Mr. Kim as I was preparing to print documents necessary to facilitate the transaction. When he returned with the paperwork, my wife brought to my attention that the price had been adjusted to reflect only the discount that we were given for the damage to the body of the vehicle but the adjustment for the car-buying service discount was missing. When we inquired about it, Mr. Ndingwan told us that the car-buying service discount had been “factored into” the discount for the previously-discussed damage. In other words, he was suggesting that the discount the dealership offered due to the damage and the car-buying service discount had been somehow merged into one discount resulting in a discount only in the amount of the price reduction for the damage but no adjustment for the car-buying service discount. This is the equivalent of us, as buyers, expecting for the cost of title, tax, and tags to be “factored into” the asking price for the vehicle (a request which I made in a previous conversation which was denied). The car-buying service discount had not at all been mentioned in any conversation with Mr. Ndingwan or Mr. Kim as I had only remembered to mention the car-buying service discount just before the deal was about to be finalized. My wife and I felt as though these salespeople were trying to get us to unwittingly go forward with the transaction without the car-buying service discount. Upon discovery of the car-buying service discount, we should have received it in addition to the discount we had been given for the damage. At the very least, if there was some sort of policy-related or managerially-mandated reason for not being able to bring the vehicle’s selling price below a certain point, the dealership should have made it clear that this was the reason that it could not honor both discounts and allow us to make an informed decision about the purchase. My wife and I both agreed that this was unsatisfactory and that, despite the admittedly small discount the dealership refused to honor, we could not proceed with the purchase on principle. This may seem to be a minor issue on the surface, but there are profound implications. The salespeople on behalf of the dealership was unwilling to make such a small price adjustment in consideration of the car-buying service program with which the dealership has an agreement while remaining faithful to an offer made to adjust the price due to damages they had disclosed. Someone at this establishment made a decision to forego a transaction in which the dealership would have removed what was undoubtedly an unwanted vehicle from its inventory while receiving thousands of dollars after reducing the price by a total of only 3.9% to honor its own agreed-upon conditions to a couple who had driven four and a half hours in hopes of driving away in a vehicle without feeling as though they had been perceived to be so desperate that the dealer could treat them with such disrespect and still earn their business. Locating a comparable deal may be challenging but, most crucially, we are hopeful of a better experience at the next dealership we encounter. More

Finance dept staff cheaters I recently bought car from this worst dealer where sale person gave final quote for car where as finance staff changed the invoice and increased car I recently bought car from this worst dealer where sale person gave final quote for car where as finance staff changed the invoice and increased car price by adding unnecessary service contract one I did not request during sales time. Be careful with this guys... More

Awful. Please read this before visiting David McDavid Irving Very disappointed, at least by one of the dealers, Charles Wilkerson. Avoid this guy. We bought CRV Touring in last Aug 2017 from here. Originally Very disappointed, at least by one of the dealers, Charles Wilkerson. Avoid this guy. We bought CRV Touring in last Aug 2017 from here. Originally, the two front windows were not tinted, and we asked to tint them for free. Charles Wilkerson, the dealer, said yes. We requested to have it written somewhere to make it official, just in case, but Charles Wilkerson said "he will make sure to have it done for free". For last two months, we communicated with him to set up a time to tint the windows, but IT NEVER HAPPENED. Actually, once, he told us to come in, but the tint guy was not available and we had to come back without any tinting. He always says that he'll take care of it FIRST THING IN THE MORNING (you'll hear this phrase A LOT from him), but he NEVER contacts us first until we contact him back again. Eventually, I recently came in by myself, and talked to the manager. The manager said he could not help me because it's not written in any document, and Charles Wilkerson made up a story that we agreed to pay for it several weeks ago. Why on earth would we change our mind to pay for something that was promised to be done for free?? What a joke. Avoid this place. At least, avoid Charles Wilkerson. He is NOT RELIABLE. We still have all the texts that went back and forth between me and Charles Wilkerson to set up a time to tint. More