David McDavid Honda Of Irving

Beware of buying a used vehicle from this dealership I purchased a used odyssey in Mid June and was told that everything is tested/inspected before putting a vehicle for sale. I believed it as I am buyin I purchased a used odyssey in Mid June and was told that everything is tested/inspected before putting a vehicle for sale. I believed it as I am buying a Honda from Honda dealership so believing that the vehicle should run at least 6 months with any significant issues. Here is what happened, My car stalled within 10 days of purchase and driving less than 500 miles of purchase. Alternator is gone. Went to trustworthy mechanic (Definitely didn't want to go to this dealership) and said that soon need to change the excel assembly (big blow to the pocket). So I believe their inspection might be like washer fluid - check, 4 tires running - check, car starts - check, 'No check engine light' - check. OK let's sell it and let buyer handle it. After N number of used vehicle purchase from independent owners I decided to go to dealership and not a good experience with vehicle. I would prefer other dealerships over this one or buy certified vehicle (still be careful) with extended warranty. More

Never received registration / rude employees Bought a used Honda on May 3, 2019 and never received my registration in the mail. My paper tag was expired and when I called to ask why I never recei Bought a used Honda on May 3, 2019 and never received my registration in the mail. My paper tag was expired and when I called to ask why I never received my tags in the mail (like the salesman said I would) they kept transferring me all over the dealership. Every person that answered the phone was very rude, except for the lady in finance with the accent, and everyone acted like it was their first day on the job. Now they tell me my tags never came in and they don’t know why they didn’t, and I have to have them reordered and i have to print off another temp tag through my email (we will see if they’re smart enough to remember to email me like they said they would) ... glad to know I paid approximately $600 in TTL just to receive this. I don’t know the names of the employees because they didn’t want to stay o the phone long enough to tell me their names. NEVER GOING BACK. Sad excuse for a large, reputable dealership. More

Horrible Sales and Service by Dealer and Honda David McDavid Honda of Irving, Texas gave me the beast price and experience in buying a car. That was in 2016 when I leased a 2016 CR-V. Fast forwar David McDavid Honda of Irving, Texas gave me the beast price and experience in buying a car. That was in 2016 when I leased a 2016 CR-V. Fast forward to early 2019 and because I had such a great experience back then, I returned to lease another CR-V as my family has grown in size over the last few years. Unfortunately, this experience was a much more negative experience and even though I sort of knew the salesperson (we had worked for same company many many years ago), the price I was charged was inflated as I review the price in retrospect. But it gets worse, much worse! Honda for some reason made some changes to the car but didn't think them through enough before doing so. So imagine that you just leased a new car, and you are at the gym working out, and suddenly it's pouring rain outside. You walk out to your car only to find all 4 windows completely down and your vehicle SOAKED inside! Well, that is what happened to me. And I was baffled because I don't roll my windows down when it's cloudy outside. I typically don't roll all my windows down even when it's not raining. But not knowing any better I thought maybe somehow I had accidentally rolled them down and didn't realize it or overlooked it. Then over the course of the next month this happened several more times, and unfortunately my step-sons wallet and iphone were stolen from the car during one of these times. I called the David McDavid service department in Irving, and the technician I spoke with knew of no reason why this may have happened. They wanted me to drive the 60 or so miles to bring the car in and have it looked at. I wasn't sure if it was a malfunction or what, but decided to contact Honda directly through their online chat feature. Come to find out Honda made a change to where the "unlock" button on the remote key, if pushed twice, would roll all 4 windows down automatically. Why - I do not know why anyone would want that feature??? Very frustrating. What was enraging was the representative on the chat line actually had the nerve to blame me for not knowing about this feature. He or she stated it was on page 153 in the owner's manual and I should have taken the time to review the manual to know that this could have happened. No apology, no ownership, just that I should have read the manual from cover to cover and known every new little feature there was and that Honda makes changes to their vehicle models year over year. I'm really very, very upset with Honda over this - oh, and it took them 4 months to get my new plates to me after they sent me a card in the mail a few weeks after the purchase stating the plates were in; I drove 60 miles to have them put on the car only to learn they could not find them. There were several other irritations about the overall experience - none as large as the windows rolling down automatically - but an email sent to the sales representative went unanswered about those. Then I had changed this review from 3 years ago to a 1-star review and I get a call from the salesman asking me to update it to 5-star (the review itself was still the positive experience fro years ago as I hadn't had time to update the verbiage yet). I'm going to file a BBB complaint and also tell as many people as possible to avoid David McDavid of Irving and all throughout the DFW metroplex for that matter, as I've had negative experiences at other locations e.g. Frisco also. I can only imagine they are all sub-par customer experience locations. Either way - this is a lose-lose situation for both parties, Honda and I - as I will never buy another Honda and had this not happened the sales rep would probably be getting another sale near future from my step-son; but I'm steering him to another brand of car rather than risk him suffering as I have from an overall poor dealership and company that does not stand behind their product or take ownership for mistakes. So very disappointing!!! Also - filed the BBB complaint nearly a month ago to which there was no response as per a letter received from the BBB. More

Management The manager the day I went on was very rude. Unprofessional and I will never go back! They’re just looking to “close a deal”. Good luck if you decide The manager the day I went on was very rude. Unprofessional and I will never go back! They’re just looking to “close a deal”. Good luck if you decide to go here. You’ll see what I mean. More

Had a bad experiance during used car sale On May 11th there was an Ad from Trucar for Honda odyssey 2016. I called the internet sales person to inquire about the car, and he said this is a cle On May 11th there was an Ad from Trucar for Honda odyssey 2016. I called the internet sales person to inquire about the car, and he said this is a clean Carfax car with not damages and accidents. I went to dealer and purchased the vehicle, there was a damage on the tailgate and salesperson promise to fix this. But during which I failed to discover the other damage which was on the B-Pillar [Structural damage]. Vehicle was ready on 24th and I bought it, few days later I discovered that there was a damage on the B-Pillar of the car which indicates that car was in the previous accident. But this fact was not disclosed by the dealer during the negotiation, I paid full price according to the Market value with "clean Carfax, excellent condition". And the price was firm. So, I went back today June 7th and Used car sales manager [John] spoke to me about the issue, he was very rude in the first place ,He would not let you talk and interrupt in middle , he did not show any customer service , he kept on saying that we sell car "as-is". There is no way to discover all accident damages [but this is a visible damage as show in the pic]. And also he made several personal comments, like "May be it's a cultural things from your community especially from south India...." And also made a comment "if you are so concern about the previous accident history, you should have bought a new car" and there were several other personal comments he made. He did not resolve the issue.... This place is a rip-off please refrain from buying from this dealer. They lie about previous damages to the vehicles. His offer to me was to "trade in" the car with a newer car with non-negotiated price [on MSRP]. Which is another rip-off. He would not buy back my car. He also said if you are interested you can go around parking lot to find a car, while he could have just showed me on his computer. He left me and my pregnant wife in the lobby without saying anything. This is not what I expect from a reputed Honda dealer. More