David McDavid Honda Of Irving

Best Customer Service I had the best service! The salesperson, Andrea was so helpful and made everything seamless. I will tell everyone I know to go there because I will I had the best service! The salesperson, Andrea was so helpful and made everything seamless. I will tell everyone I know to go there because I will be back for my next car. Best customer service. More

Stay Away From The Used Car Dealership This was the worst car buying experience I have ever experienced. They are liars and their salesmanship is very bad. I went to the dealership at 11:30 This was the worst car buying experience I have ever experienced. They are liars and their salesmanship is very bad. I went to the dealership at 11:30 am, I did not leave the until 3:30pm. I went looking for a use SUV. The sales rep Andrea came out with a Chevrolet car. When I asked about looking and others and SUV, she insisted on me test driving that particular car she pick for me. She told me after we test drive this car, she would let me view other cars. We went on a short test drive and the entire time she was trying to convince me to like that car. WE returned to the dealership, I asked about looking at other cars/SUVs, she made up excuses. I NEVER WAS ABLE TO SEE ANY OTHERS CARS OR SUVs, She immediately started paperwork for that car she picked out for me. That was strange. At about 12:30 pm, she had taken my keys to my car for an appraisal. She never returned my keys to me for 3 hours. They claimed they misplaced my keys and didn't know where they were. But yet, they continue to perceive with the paperwork of the car she wanted me to get and I wasn't even sure about the car. It was like she was forcing me to buy that car. Harassment. I mentioned to them I had to leave at 3 to go pick up my son for school. Around 2:45 I was looking for the finance guy KC, only to find out he had left the building to run personal errand while I sit in his office waiting for him. Then 3:12pm road around and leave out of his office go to the reception asking for her to get when... That is when I found out he was running personal errands. I went back to the use car building to tell Andrea I needed to leave to pick up my child from school and that I needed my keys to my own cars. She told me that my keys were still missing and to just take the car she was trying to get me to buy. I told her I did not want to take that car, I wanted my keys because I had other stuff to do. She went got her manager Steven and he was even worst. He suggest I take his car or have Andrea drive me to the school to pick up my son. I didn't understand how they lost my car key and they were not even interested in finding them after being missing for 3 hours. They were only interested in me driving one of their cars - WHY...that was how they would ensure I came back. I then became very frustrated, upset and angry because I had a little 5 yr old child stuck at school waiting to be picked up and this careless car dealership was giving me the run arounds about MY OWN CAR KEY. I strongly believe they didn't lose my keys, they just wanted to keep me there until I bought a car from them. After being severely upset, almost about to cry because I couldn't leave to get my 5 year old from school, I went out the used car dealership, calling my brother in a panic because these people would not find my key. I was hysterically upset. While on the phone with my brother, Steven (Andrea's Manager) called my cell phone with excitement telling me We got an approval on the car. STILL ONLY CONCERNED about selling the car. I told him I don't have time for nothing and that I needed my keys so I can go get my kid. Then Andrea come outside to give me my car keys to my own car. I took my keys and rush to the school. It was a 40 min drive, then I was stuck in traffic. I was VERY late picking him up. While driving from the school trying to calm down. Andrea calls trying to get a ETA on what time I would be coming back to the dealership to buy the car. My thought was "WHEN IS IT GOING TO STOP!" Total harassment. They are lair and they play games with customers. GO AT YOUR OWN RISK. I will NEVER RETURN TO THIS DEALERSHIP. More

”Clerical Error” Don’t fall for this sham! Went to Honda of Irving to get a promotional oil change done to end up walking out with a status report with a $174.87 piece Don’t fall for this sham! Went to Honda of Irving to get a promotional oil change done to end up walking out with a status report with a $174.87 piece claimed to be missing! I decided to wait to do my due diligence in researching the claimed to be missing part. When I realized how large this piece was that Honda of Irving was claiming to be missing, I wanted to see if another Honda dealership was being shady. Honda of Fort Worth removed this “missing” piece and took me back to the service floor to actually show me that I was indeed not missing it like I was misinformed. I called Honda of Irving’s Director which he claimed that it was a clerical error then guaranteed 1000% that they would have refunded me my xxxx near $200. Of course, you will give me a guarantee me now that you guys are BUSTED!!! If you go to this location do your RESEARCH before you give them a dime!!! My personal opinion they drive people in with this “phenomenal” promotion to then upcharge you with false claims! More

Finace Department Sales was very good not the usual BS about costs and trade in value. Then came the finance department. This have been 3 months of errors. They had Sales was very good not the usual BS about costs and trade in value. Then came the finance department. This have been 3 months of errors. They had the wrong VIN number, so I learned to take a photo of any VIN of a car I am purchasing. Thought it was corrected on the second visit. But the bank received the incorrect paper work. Dealing with the bank is a whole story of how not to treat a customer. Then I get another call that some how the paper work is still not correct. So I am hoping the 3rd time is the last time. The have lost a customer and I will not recommend them to anyone. I also had a short dealing with the service department and would not recommend having your car serviced at this location. More

Shady Service Practices Took 2010 Honda Accord Crosstour in for known engine failure in 2016. The engine failure occured at 53,000 miles. Code was P0303. This is a known, Took 2010 Honda Accord Crosstour in for known engine failure in 2016. The engine failure occured at 53,000 miles. Code was P0303. This is a known, well documented, issue due to piston ring issues that will eventually foul the spark plugs. Honda replaced the spark plugs and updated the PCM, but didn't fix the piston rings (the real problem). 7,000 miles later, another engine failure. This time Honda states it's an o-ring issue. Charged ~$500.00 to fix the issue. 6,000 mile later, another engine failure with the same P0303 code. This time the car is out of warranty and Honda recommends a complete engine rebuild to replace the pistons and spark plugs. The car has 65,000 miles. I Honda used to be known for reliable engines and transmissions. I've lost all confidence in Honda and the David McDavid dealership. Save yourself some trouble and service elsewhere. More