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David McDavid Acura of Austin

Austin, TX

4.6
289 Reviews

13553 Research Blvd

Austin, TX

78750

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Showing 289 reviews

December 12, 2018

2019 MDX Great experience with David Acura , especially Andrew Reed and Myron Dixon. Very pleased with the whole process. I highly recommend you give them a ch More

by randywashington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myron Dixon, Andrew Reed, Jamison Mabry
December 02, 2018

Trade in value It’s funny that it’s takes you to literally walk out of the store for them to chase you down to offer assistance. Ask for my truck to be looked at for More

by Atxcustimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Myron Dixon, Andrew Reed
Dec 06, 2018 -

David McDavid Acura of Austin responded

I am sorry to hear that this happened as I can assure you that this is not the way we seek to do business. You are valued so if you have a moment, I would love to see how I may address your concerns and value your trade. I can be reached at (512) 401-5975. Thanks so much and I look forward to speaking with you. Clyde Jacobs, GM

December 02, 2018

They lowball you on your trade They really try and rip you off on your trade and when you complain nobody follows up with you avoid this dealership at all costs. More

by Casey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clyde Jacobs
Dec 06, 2018 -

David McDavid Acura of Austin responded

Greetings Casey, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We take our customers’ comments seriously so we hope that you’ll give us a call at (512) 401-5975 so we can understand exactly what went wrong and do our best to try and resolve your concerns regarding your trade to the best of our ability. Thanks so much and we look forward to speaking with you. Clyde Jacobs, GM

November 14, 2018

Outstanding customer service I have bought and leased many cars over the years. I have never had such a pleasant experience as I did yesterday at David McDavid of Austin. All of More

by Charlotte410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Jones *****, Jason Gaudin, Myron Dixon, Andrew Reed
November 07, 2018

Bad used car I bought a used Acura from this dealership about 2 months ago was told it had minor damage on the CarFax but the whole front clip had been replaced,th More

by Troye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Knorre
Nov 12, 2018 -

David McDavid Acura of Austin responded

Troye, I am so sorry to hear that you are having issues with your used vehicle. Was there an extended warranty available? I am happy to discuss if you have a moment and can be reached at 512-401-5975. Thank you and I look forward to your response. Oran Adams

October 26, 2018

Awesome Dorian Bass is awesome!He picked me up and took me to get my new vehicle. He was very polite and knowledgeable of any questions and concerns I had. I More

by Nessa3817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorian Bass, Myron Dixon
October 05, 2018

I love taking my car here I used to have a weird feeling about taking my car to dealerships, but after my experience with David McDavid I don’t know if I’ll take my car anywher More

by chgacura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David in service
September 09, 2018

17 years and running I’ve taken my 2001 3.2 CL here for every scheduled service and unscheduled repair since buying it new. After a major transmission replacement that jus More

by Slawek, Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t recall the person’s name
September 07, 2018

Mixed results. Had an appointment, but still waited for about an hour and a half for an oil change. My assigned technician was not available so I was bounced around More

by NewAcuraOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names.
Sep 21, 2018 -

David McDavid Acura of Austin responded

I am sorry to hear that we were unable to meet your expectations for your service. We are continuously looking for ways to improve so your feedback will be shared with the team to provide a better experience for customers moving forward. Should you have any questions about your visit, please reach out to me a 512-401-5975. Thank you. Freddie Seaboch, Service Manager

August 26, 2018

went out of their way to help this NY girl with her dream Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and wh More

by rat2378
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Jones
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