David McDavid Acura of Austin

I made a meeting with Chris Sullivan to test drive a car (used). I show up and Desmond shows me to the car and lets me take it for a test drive. Desmond seemed to not know much about the car or he just forg (used). I show up and Desmond shows me to the car and lets me take it for a test drive. Desmond seemed to not know much about the car or he just forgot to tell me about it. About a week later I emailed Chris Sullivan to see if I could take the car for a couple hrs to get a better test drive then just around the block. Chris Sullivan set up an appointment for me to come in and get the car. Chris sent me an email asking what time I'd be coming in that day. I phoned him because it was the next day that I could go in. The next day came and I picked my kids up from school and we headed to the dealership. Mind you it's rush hour and I already live a good 15mi away. It took us about 40min to get there. Guess what? They sold the car the day before and Chris Sullivan didn't have the courtesy to call me and cancel. I drove all that way for nothing!!! Chris Sullivan wasn't even there and either was Desmond. Some other salesman told me. Obviously Chris didn't have the guts to come out and tell me hisself. I didn't tell the other salesman what car I was interested in but he went looking for Chris and then said "you're here for the Mitsubishi" and I said yes and he said it was sold yesterday! How enraged I was. No sorry or anything. He then asked if I wanted to look at something else! No!! I would not buy anything from that dealership after that. Only go here if you feel like playing games and want some disrespect! More

Outrageous pricing, difficult new car sales manager, many small details screwed up (my title didn't even have my name spelled correctly), hurried me out after I closed the deal- bad, bad, bad. A buying nigh small details screwed up (my title didn't even have my name spelled correctly), hurried me out after I closed the deal- bad, bad, bad. A buying nightmare. The temporary plate was hanging by one screw. Took 22 days for them to mail my house key to me. More

Went to the dealership to pre-view the new ZDX. As soon as I walked in the door, I was greeted by a saleperson. The salesperson was able to answer every question I had about the car. I was suprised how w as I walked in the door, I was greeted by a saleperson. The salesperson was able to answer every question I had about the car. I was suprised how well they knew their product. The dealership itself was clean and well-maintained. I will certainly be back once I'm ready to buy an Acura. More

Upon finding out that my previous vehicle was no longer in working condition, I dreaded going to a dealership to purchase a new one. Quite honestly, I hate the over bearing sales people that hover over me in working condition, I dreaded going to a dealership to purchase a new one. Quite honestly, I hate the over bearing sales people that hover over me like hawks. When I arrived at David Mcdavid however, I was greeted pleasantly by a young gentleman who was eager to sell me a vehicle without overwhelming pressure. I immediately felt at ease with the entire process and found him to be extremely knowledgeable of every car on the lot. I was in the market for a used car and am usually weary of pre-owned vehicles, yet I found the inventory to be very impressive. Most of the cars were in impeccable condition with little mileage. Once I found the car I wanted, I was fearful I would be spending my entire day signing papers. Much to my surprise, I was able to complete the entire process in only a few hours. The customer service was excellent and the general manager was one of the most genuine people I've ever met. It seems most general managers tend to stay locked in their offices with little interaction. This one was quite the opposite and made my buying process a very enjoyable experience. As most dealerships drive me away, this one is completely different. I felt very inclined to share my positive experience and will definitely refer everyone I know! More

what can I say just do not buy from this place because their servie department is very very bad. I bought new Acura TL from them and got some problem with in one year and the service department neglected their servie department is very very bad. I bought new Acura TL from them and got some problem with in one year and the service department neglected the problem .They try to make as much money from you as they can... that is one a car which is under warranty..... I regret my decision of buying my car from them... I feel sorry for myself More

I just bought an 08 TSX from David McDavid in Austin. Noel Ferguson was very courteous and knowledgeable during the sales portion of the transaction. He was also a tremendous help in getting a few small Noel Ferguson was very courteous and knowledgeable during the sales portion of the transaction. He was also a tremendous help in getting a few small details ironed out with getting the windows tinted, including getting a small spot fixed after the fact. I agree with the previous poster about Brian Allen. He walked me through the delivery of the car and then assisted me in getting a few small touch ups fixed a couple of days later as it was very dark by the time I took possession of the vehicle. When I took the car in, Noel and Brian put me in a loaner for the day no questions asked. I haven't dealt with the service department yet, nor many other employees, but if the other employees are like Brian and Noel, I will definitely be coming back as they exemplify customer service. More

Wonderful sales experience. We originally began our research through the internet department at David McDavid Acura of Austin and were wonderfully suprised by the prompt response and attention to detai research through the internet department at David McDavid Acura of Austin and were wonderfully suprised by the prompt response and attention to detail. When we arrived at the dealership we were warmly welcomed and met Brian Allen who could not have been more knowledgeable about the MDX that we were looking at. Through the entire process every question that we had was answered in detail. We would recommened David McDavid Acura of Austin to anyone that is looking to purchase a new or preowned Acura. The entire purchase process was seamless and we were welcomed like family to the store. More