David McDavid Acura of Austin

I was having a recurring pairing issue with the Bluetooth feature in my TSX. Phillip greeted me immediately and said it would be about 90 minutes for the service. I seated myself at one of the work cubes a feature in my TSX. Phillip greeted me immediately and said it would be about 90 minutes for the service. I seated myself at one of the work cubes and began working via their WIFI connection. Phillip came back in 35 minutes and said the car was ready early. Their service department is extremely efficient, professional and courteous. I would recommend McDavid Acura highly. More

Consistently demonstrated genuine interest in my stated goals, actively and attentively listened, and took extraordinary actions to ensure that goals are met. Thoroughly professional, considerate, and dedi goals, actively and attentively listened, and took extraordinary actions to ensure that goals are met. Thoroughly professional, considerate, and dedicated to making the purchase simple and fun. More

David McDavid offers EXCEPTIONAL service. Whether it is basic or major maintenance, they treat you very well and always try to help. I’ve bought my last three cars from here and will definitely purchase a basic or major maintenance, they treat you very well and always try to help. I’ve bought my last three cars from here and will definitely purchase again from David McDavid. More

Tuan was knowledgeable, friendly, and overall, not a pushy salesman which we were fearing when we went new car shopping. It was a truly painless experience, and would be happy to refer anyone to Tuan f pushy salesman which we were fearing when we went new car shopping. It was a truly painless experience, and would be happy to refer anyone to Tuan for the same experience we had! More

I took my MDX in for the 30K service and I was very happy with the service that I recieved. I was greated whenever I arrived on the service drive by my service advisor which was very nice. I was offered a l with the service that I recieved. I was greated whenever I arrived on the service drive by my service advisor which was very nice. I was offered a loaner car when I arrived and was assisted in transferring some items that I needed to take to work with me from my vehicle to the loaner vehicle. My service advisor called me later that day to let me know that my vehicle was ready and exactly what they had done and the final charges. When I arrived at the dealership my vehicle was not only waiting for me when I pulled up it had been washed and vacuumed. I am very happy with the service I recieved from this dealership and thank them for treating me like a valued customer. More

We drove from San Antonio to Austin to purchase a Civic. It was not until we had signed all the paper work that we were told the car only had one key to it. We were told that they would call the cars previo It was not until we had signed all the paper work that we were told the car only had one key to it. We were told that they would call the cars previous owner to retrieve the extra key. We were also told it would cost $80.00 to have another key made. That was a lie. It cost more than twice that. Every time I call to see if they got the extra key in, I am told they will call me back and I never hear anything. They treat you real good until you sign the papers, then it's nothing but excuses and broken promises. More

I took my car into David McDavid Acura of Austin only due to close proximity to where I live. I regret this decision as I should have sacrificed distance for quality of service. The service department consis to close proximity to where I live. I regret this decision as I should have sacrificed distance for quality of service. The service department consists of very unfriendly, rude, and unprofessional people. The entire dealership seemed very disorganized. No one greeted me when I pulled into the service department, no one came out to direct me towards the office or ask what service I was there for. I arrived 15 minutes early to my appointment and the service advisor briskly asked why I was there and told me to wait in the lounge. Upon completion of a very simple service, he appeared with a long laundry list of repairs necessary for my car. I was a bit suspicious of some of the repairs and made the mistake of questioning the advisor. He became defensive and didn't appreciate my questions. I had taken my car to two other Acura dealers in the past two weeks (one for a recall and the other for an oil change) and none of these items were mentioned to me before. I received the "report card" with all the green lights marked, but for some odd reason David McDavid Acura disagreed and had several imminent repairs noted. When I told my service advisor about this discrepancy, his only response was that both the other dealerships were wrong, didn't do their job, and failed to perform an inspection. I feel this dealership uses "scare" tactics to convince customers to pay for additional repair work. Also, my service advisor repeatedly told me that my car was old, as if 2007, is ancient history. I did not appreciate his condescending attitude. Raj Cheddie, the service manager, was also very nonchalant and unconcerned about my issues. I tried to talk to him about the discrepancy in work and he couldn't be bothered to even speak to me. He acted like he was too busy to talk to a customer, but I saw him pacing up and down the hallway, making small talk with the cashier and other staff members. All in all, I was very disappointed in this dealership and will not be returning with either of my Acuras. More

David McDavid kept my car for 10 Days - I left it for repairs in the body shop. They had my cell number, email address and knew I owned a local business and had people they could contact if they could no repairs in the body shop. They had my cell number, email address and knew I owned a local business and had people they could contact if they could not get in touch with me. However, they did NOTHING!!!!! Never attempted to contact me and say a problem existed, instead claimed they LOST my contact data. This is very unusual as they had my business card, had me sign consent forms to work on my car. Had my car with my insurance card and additional business cards in the center console and glove compartment. What kind of idiot would let a car sit and then wait for an irritated customer. I called when I returned from overseas and asked when I should come by to get the car. The receptionist said it would be ready 'Tomorrow' and I smelled trouble. I went down and then found out that they Lost my contact data. I then went to the General Manager to complain. Before I got there the Body Shop manager called and lied to her claiming I offended a customer by yelling at him. Maybe I did..... I will not deny I was upset. She later called and said that she decided that I would never be made happy and should 'go elsewhere' I did - Ellis and Salazer - they did a great job and on time!!! Beware of this place they lose data and have no idea of customer service. More

BAD BAD SERVICE I have had nothing but bad luck from this place. It started when purchased the car. I told finance lady Rebeca that I was gettign car finance at mycredit Union. I was told to just sign this f place. It started when purchased the car. I told finance lady Rebeca that I was gettign car finance at mycredit Union. I was told to just sign this for tonight. Well I went back In am with funding from my Credit Union and was told that she already sent to main office. Well that was also a lie. I called main office not once not twice but 4 times. PAperwork never showed up until 4 weeks later. When she registered the car. SHe didnt even pay to get the tags renewed. 2 months later I had to register the vehicle. Heres the major problem that I have had with Mcdavid. I brought my car to them with rattles (under warrant Mind you) in from Killeen. Later that day I get called from the alleged Service Manager(Raj Cheddie) to tell me that the rattles were becasue the car was HAil Damaged and that they were not going to fix.(Per Sonia General MGR).Well I turned right aroung to call Sania Heredia and she just tap danced and told me that she didnt I have had nothing but bad luck from this place. It started when purchased the car. I told finance lady Rebeca that I was gettign car finance at mycredit Union. I was told to just sign this for tonight. Well I went back In am with funding from my Credit Union and was told that she already sent to main office. Well that was also a lie. I called main office not once not twice but 4 times. PAperwork never showed up until 4 weeks later. When she registered the car. SHe didnt even pay to get the tags renewed. 2 months later I had to register the vehicle. Heres the major problem that I have had with Mcdavid. I brought my car to them with rattles (under warrant Mind you) in from Killeen. Later that day I get called from the alleged Service Manager(Raj Cheddie) to tell me that the rattles were becasue the car was HAil Damaged and that they were not going to fix.(Per Sonia General MGR).Well I turned right aroung to call Sania Heredia and she just tap danced and told me that she didnt tell service MGR to tell me that.I asked her then you are telling me that you do not have control over what your Service Manager says or does. She just tap danced more. Well I called Acura Cooperate and complained. Within 1 hr of me complaining Sterling Acura called offering to do what they could. Well more rattles have developed, a piece of moulding around windsheild has cracked. We took to Sterling again because I did not want to deal with Mcdavid. We were showed several things that were wrong. 1) not Acura Hood,2) Winshield not Intalled properly. So we go to Mcdavid since they were the one who had done the work originally. We were told that (By Louis) in service that they had to contact the PLANO Acura Body shop since that was where work was done. We waited for 3-4 days. My wife called back because no -one had called us. She was told to give them until Wed the following week to get info. Wed came and went. My wife called again the folowing Tuesday following their Wed dead line. They asked here isn't your car in Body shop? We have it showing here its in shop now. My wife said I assure you my car is in my garage still waiting for you to call us. So they finally scheduled a day to take car in on Mon 8 Nov. But since we were already running a few errends on Sat 6 Nov we asked if we could bring car in then. (No Prob as of yet). So we leave in a loaner car. Do our things and go Home. I am in Military so I had to leave Sun 7 Nov to Ft Sill Ok. Well On Tues 9 Nov I was hospitalized for a bad pain sweating vomiting etc.So my wife drove out her to be with me. Well Mcdavid had called that afternoon to say that our car was done. My wife called and talked to Louis and explained the situation to him. He said the she( my wife) would get a call from his boss incase she didn't believe him. Well we get a call from some female saying that my wife having the car past when our car was done was UN-Acceptable. A day later we got called again from LOUIS stating that we were going to be charged for loaner for Wed and Thur at $49 a day. Well my wife called and Spoke with Raj Cheedie and explained to him what was going on. She had mentioned traffic in Ft worth as well as trafic in Austin. He had the adasity to say that she was making excuses not to bring car back. I have already had a unexcaptable experience with Raj in past so this has really rubbed me the wrong way. Well my wife has now left, I am still bed ridden to bring them their Dam car back. We have also Called Acura Cooperate again about this place. So if you want to be taken care of like a customer should be. I HIGHLY!!!! recomend that you go elsewere like Sterling Acura just a little further from Mcdavid. Much better service much better attitude and are much more helpful. Hope this helps you in your decision More

The staff at McDavid Acura made my buying experience a pleasant one. I was able to find the vehicle on their website and worked with Jason to make an appointment to come see the vehicle. Upon arrival, t pleasant one. I was able to find the vehicle on their website and worked with Jason to make an appointment to come see the vehicle. Upon arrival, the car had been cleaned and detailed. I test drove the car and started negotiations with Sonia which is the GM of dealership. I was stunned that the GM was working the deal directly with the customer. Once the price was settled, I had the pleasure of working with Rebekah, the financial advisor. She was very helpful in explaining the different options I could purchase for the vehicle which included tire and extended warranty, available options for the vehicle, and financial options. Overall, I would highly recommend this dealearship to anyone that is hesistant in buying a car. I'm very happy with my new ZDX.. More