David McDavid Acura of Austin

Beware of inept service techs missing major issues! I Beware of inept service techs missing major issues! I bought my Acura MDX here and took it here after I got rear ended and noticed a strange grinding Beware of inept service techs missing major issues! I bought my Acura MDX here and took it here after I got rear ended and noticed a strange grinding noise. I told the service rep about the accident and how the Acura was hit in the back and the trailer hitch absorbed a lot of the shock and then followed by the noise. They called me back a few hours later stating everything is ok and in optimal running condition. That seemed strange and I asked them to please have another look and drive it as well, since the noise was pretty prominent and worried me, since I had a long road trip planned on the weekend. Again assurances nothing is wrong. Well, driving it to through Dallas in stop and go traffic with the noise rattling throughout my car was a nightmare. Now it seemed to come from all different directions and was getting even louder. I took it immediately to another repair shop when I came back and they said the frame had been bent in the accident and was wearing holes in the exhaust system. I should immediately stop driving the car to avoid more damage. They and the body shop I took it to, were shocked how someone could have missed it. The body shop owner called it bent like a pretzel. So either David McDavid did not look at my car or they have severely inept techs-either one makes me not want to come back. Beware of David Mc David Acura and take your car elsewhere!! More

I told Dorian what I was looking for, model and features, and he made it happen. Nobody wasted my time trying to sell me features or add-on's that I was not interested in. and he made it happen. Nobody wasted my time trying to sell me features or add-on's that I was not interested in. More

I was very pleased with the customer service provided by Dave. He was professional, knowledgeable and friendly. I got exactly what I wanted and at a great price. I would definitely recommend him to my fami Dave. He was professional, knowledgeable and friendly. I got exactly what I wanted and at a great price. I would definitely recommend him to my family and friends. More

Responsive, fair and willing to negotiate price, fully explained all aspects of vehicle. No pressure. Made car shopping enjoyable. Will recommend dealership to friends. Helped me select vehicle that meet explained all aspects of vehicle. No pressure. Made car shopping enjoyable. Will recommend dealership to friends. Helped me select vehicle that meets my needs. More

This was my 8th new car purchase and I was blown away with the lack of typical sales games at this dealership. There was escellent transparency, honesty, and up front information. The thing that complete with the lack of typical sales games at this dealership. There was escellent transparency, honesty, and up front information. The thing that completed the outstanding sales process was that I never felt rushed and my sales consultant was highly knowledgeable about the product and extended services from the manufacturer. Thanks for a great experience - I'll refer anyone to this location and salesman. More

First I want to say thank you to Raj! I wrote a bad review after letting my frustration take the best of me. Raj was amazing in understanding my issue with my Acura RL and when above and beyond to help review after letting my frustration take the best of me. Raj was amazing in understanding my issue with my Acura RL and when above and beyond to help when most would just turn their heads and look the other way. He really understands what it means to provide excellent service to his customers. I was not planning on going back to this dealership, but Raj provided the trust you need with any vendor and made my experience personal. I am a long time Acura driver in which my parents and siblings still also drive to date (25yrs), you could say we are an Acura family. I high recommending going to work with Raj if you need anything for your Acura. Thanks Raj for everything, and I plan coming to you for everything that concerns my Acura or any of my family members Acuras. More

I always receive exceptional service from David McDavid. Luis is awesome. I could easily take my car to the dealership in Houston when I visit my mother, but the service I receive at David McDavid is unbea Luis is awesome. I could easily take my car to the dealership in Houston when I visit my mother, but the service I receive at David McDavid is unbeatable. Great job! More

Roy has been exceptional in providing truly "above & beyond" customer satisfaction. He has been diligent & sincere in making the best effort to give us the right information on inventory, pricing & mi & beyond" customer satisfaction. He has been diligent & sincere in making the best effort to give us the right information on inventory, pricing & minimizing our time on paperwork by working as much possible "offline" (phone, email, text msgs). He was our sales Hero back in 2006 when we got our TL & that experience was the sole reason i didnt have any hesitation in calling him back & he continued to make it a very pleasurable journey of purchasing our new MDX. Kudos Roy - you rock! Best Arvind & Priya More

I have been a David McDavid customer for over 20 years and have never had an issue until Felix was brought on board. Felix is rude, condescending, argumentative, and all out unprofessional. I should hav and have never had an issue until Felix was brought on board. Felix is rude, condescending, argumentative, and all out unprofessional. I should have learned my lesson after my first time Felix was my service adviser but I guess I am a slow learner because I let him handle my service one more time. This time I HAVE learned my lesson and I am done with David McDavid. Any company that would hire Felix and allow him to work directly with customers does not care about their customers. To make a long story short, this guy will over charge you for parts and service and then treat you like the bad guy (yelling in front of other customers) if you question the actual cost. Raj is no better and totally lacks the skills needed to be in a managers position. As long as Felix AND Raj are at David McDavid I will not be a customer. More

I brought my 2010 TL this week for regular service and left with a 2012 MDX sitting in the showroom! I met Roy as I walked into the new car showroom waiting for my car to be serviced. He was attentive, left with a 2012 MDX sitting in the showroom! I met Roy as I walked into the new car showroom waiting for my car to be serviced. He was attentive, no pressure, and talked me through a couple vehicles I was looking at. I originally had my eyes set on the ZDX. It's a great looking car, but ended up picking full loaded MDX on their showroom floor. After we agreed on price, Rebekah (finance) walked me through the closing process very efficiently and I was out the door in no time with the new car. As promised, Thomas (service) called me a couple days later regarding the few accessories I had ordered. He was super nice as with the rest of the service staff. This is my third car with the dealership and they've earned my repeat business even though I have an Acura dealership that just down the street from where I live! More