David McDavid Acura of Austin

Appalling treatment While getting an oil changed (11/15) on my 2013 Acura lease, I browsed through the lot looking at the new models of the same car. Like clockwork, a s While getting an oil changed (11/15) on my 2013 Acura lease, I browsed through the lot looking at the new models of the same car. Like clockwork, a sales representative (Genaro Nunez) came out to talk to me. He asked if i was planning on staying in an Acura (I was not). He then told me about an early trade in program. This was interesting to me, but after chatting a bit, I decided to walk away without turning in my lease early and walking out in a new car. From that moment on, I was bombarded by texts from sales representative asking what he had to do to get me in a new Acura. Finally, the day after Thanksgiving he messaged with a 'black Friday' deal that got me interested. I replied with a few requests since I wasn't completely sold on another Acura so I figured I'd ask for some extras to see how much he could work with me (waive overage miles/wear and tear fees/add additional miles to new car, etc) he said he'd do it. I replied again with so you can do all these things? He said yes! So that was it - come in - turn in old Acrua - get in new one and walk out. Sounds easy, right? Fast forward to 2 months later- everything is going along nicely and I start getting calls from Acura about all these trade in fees I never paid - fees for my old cars wear and tear, etc. Mind you, no one took a look at my old car when I turned it in - they said we're waiving all fees when I signed on the dotted line for the new car. Now that I've signed, they changed their minds and I ended up owing $2k on over mileage fees and excess wear and tear (I had a scratch on the bumper - not sure what else they found). I reached out to David McDavid - no one ever returned my calls - I stopped in and my name was taken but no one called. My boyfriend who was with me when negotiating the deal called (as he was witness to the whole thing) and IMMEDIATELY got a reply from Clifton Goldsmith. He apologizes, says he remembers me, and claims to get it all taken care of. Fast forward another month and a few calls/emails later and Clifton finds out they were unable to make those claims to me and apologizes and says I'll have to pay up. Since this is now February and I turned in my car in November - I no longer have my texts between myself and the sales rep. They know that I have to subpoena the texts - which costs money - so I end up just paying up and hoping this all goes away. In the end, though, Clifton Goldsmith and David McDavid handled this in a horrible manner. No apologies (after the first one promising to get the fees waived) - no follow up calls. More

Professional Service I've bought three vehicles from David McDavid for the past five years. I highly recommend this dealership because they've simply been the ones that ha I've bought three vehicles from David McDavid for the past five years. I highly recommend this dealership because they've simply been the ones that have given me a better deal when it comes to buying an Acura vehicle plus I like the professional environment of all their staff members. Their customer service is outstanding and it continues further on at their auto service department. More

Excellent service I have been coming to the dealership from the last 4 years, and my service rep Luis is excellent whom i know for so long now. The whole team takes ver I have been coming to the dealership from the last 4 years, and my service rep Luis is excellent whom i know for so long now. The whole team takes very good care of the car. They understand that I am very particular about my car, and how it drives, and they are equally consistent in doing an excellent job. To add, they also go an extra mile, for their customers, by doing a few extra things on the car, like even detailing it inside out, when you come to pick it up. I would recommend this dealership to everyone who needs car maintenance with excellent customer service. More

Excellent Service, Clear Communication! Everyone I have worked with at this Acura location in North Austin is very courteous and honest. They also keep me clearly informed of what is needed Everyone I have worked with at this Acura location in North Austin is very courteous and honest. They also keep me clearly informed of what is needed and what my options are for my vehicle! More

Quick Resourceful Assistance by Feliz Masaya Prior to coming in with my 2011 Acura TSX I made an appointment and described my problem with inability to connect my iPhone 6 Plus. Error message sa Prior to coming in with my 2011 Acura TSX I made an appointment and described my problem with inability to connect my iPhone 6 Plus. Error message saying no Bluetooth. I was told it could take an hour to repair. And this is a needed feature to be working while driving as it is the law in Texas to drive "hands free". Kudos to Felix Masaya who upon my arrival with a smile said let me see if I can get it working directly with your iPhone. He did and instead of an hour I was there for less than 15 min. Thank you. More

Excellent Service! this was my second time to take my RDX in for service and it was another great experience! I loved it when then brought my car out and it was so clea this was my second time to take my RDX in for service and it was another great experience! I loved it when then brought my car out and it was so clean inside and out! More