David McDavid Acura of Austin

Charged twice; Dealer dodging tranny recall; not responding Note of my letter to Service Director, Jason on Nov 25. ============================================================ hi Jason, Hope this finds Note of my letter to Service Director, Jason on Nov 25. ============================================================ hi Jason, Hope this finds you well. Introducing myself, I am a loyal Acura owner (the current TL is my 4th) and I started with the Legend in the early 90s. I am also loyal to your dealership and my previous TL was always serviced with you. Even when my previous TL's transmission failed, Acura was kind enough to work with your service and I to give a decent discount, since everything was serviced with you. I am typically a happy customer, with some exceptions on my 2012 TL. Here's a brief timeline: 1) My car battery died on a hot day on 10/10/17 in the middle of a parking lot and a jump start took me home, but car refused to start after 30 mins of charging, so I had to buy a battery from AAA - I could not come to you. 2) On 10/20/17 - I got my TL serviced at Service B1. It was a multi-point inspection and an oil change. The multi-point inspection validated all fluids were checked and normal. Ashlee Kunopka was the service consultant. They also reset my car radio code realizing the battery was changed. 3)On 11/24/17 - I brought in the car because a) the VSA light came on in the week and b) I got a notice from Acura about the transmission needing a software patch and a flush to go with it. David Chessmore was my Service Consultant. I paid $135 for the VSA issue, they told me the new battery change made some codes not work properly - Low Voltage. They seem to have fixed it. I also had to pay $135 for the transmission warranty inquiry. This is how your team handled it. When they asked me if I was seeing any judder, i said I was not qualified but the gears were not that smooth until 25-30 mph and got smoother afterwards. I did not feel a shaking sensation if that is what a judder was. This is not what they wrote up in the ticket. I was told the transmission fluid was low and needed to be topped up and then they would check for smoothness. Please keep in mind I came because Acura has notified me twice to get the software patch installed, which your team says can be harmful, if no judder is observed. I request you to ensure my interests are covered here. A) Why was a low transmission fluid not covered on the service on 10/20/17. David told me today the fluid must have been hot that day hence risen. I call that BS. Your guys are supposed to be qualified enough to tell the difference between a cold and hot fluid level. Why was I charged today again ? Barely a month later. There is no leak in the transmission. This does not seem fair. B) I assume your team did not check the electric codes for the VSA and others on 10/20/2017. C) Finally I need to be cautious on the transmission. Its a bit weird, that Acura is not asking "if there is a judder..." Your service team is very very careful at avoiding the word warranty in the ticket. Is this intentional ? The issue of my previous 2003 TL is still fresh in my memory. More

Imprecisely Crafted If I could give no stars or even negative stars, I would. Never once have I ever had such an awful first (and last) experience with an Acura from Davi If I could give no stars or even negative stars, I would. Never once have I ever had such an awful first (and last) experience with an Acura from David McDavid Acura (Asbury Automotive Group). The vehicle was delivered in such subpar condition that was anything but a luxury vehicle. There was insect particulate matter all over the rear and other areas. Peeled sticker stains, rust spots (yes, in a brand new vehicle), cracked headlight lens, irregular weatherstrippings, prymarks from sloppily installed accessories and more, but worse of all the quality of the paint condition was completely unacceptable, especially for the price of this vehicle. The vehicle was peppered with paint blemishes and imperfections on nearly every panel and painted parts. Never once in over 3 decades of ownership of several vehicles have I ever seen this before on a new vehicle other than on repainted vehicles. Specks of unidentified particles were embedded into the paint and clear coat surfaces that looks as if it was painted in someone's garage. There was overspray and clear coat drip that dried in place, that it is absurd to see this kind of quality in a new vehicle let alone in 2017. I was abhorred with the condition of the paint and the dealership along with corporate refused to make it right and provide any acceptable resolution. Never buy an Acura, especially one from David McDavid. This dealership knows nothing about customer service and Acura knows nothing about precision crafted performance, especially after seeing this kind of quality and giving them ample opportunities to address the issues. More

Great Customer Service Great service. Handled in a great timely manner. I'm new to Austin and already feel comfortable taking my vehicle here. The communication was excellen Great service. Handled in a great timely manner. I'm new to Austin and already feel comfortable taking my vehicle here. The communication was excellent! More