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David McDavid Acura of Austin

Austin, TX

4.7
301 Reviews

13553 Research Blvd

Austin, TX

78750

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Showing 301 reviews

August 21, 2017

RDX 2018 buying experience Bought a 2018 RDX from David McDavid of Austin in this month (August 2017). Jeffrey Cervantes-Ibarra patiently allowed us to test drive new car(s) in More

by babu1b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cervantes-Ibarra
July 07, 2017

Only and oil change and tires rotated, inspection Never again!!!my appointment was for 9:30 it is now 11:19!! I'm second in line for the inspection machine ?? Not sure what an inspection machine is??? More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Raygo, Michael Mason
Jul 10, 2017 -

David McDavid Acura of Austin responded

Hello Deb and thank you for your feedback. I understand how valuable your time is and regret that you experienced a longer than expected wait time in our service department. Please do keep in mind that not all customers are in for the same service so it may appear that some are being taken care of out of order; however that is not the case. Additionally, the inspection you requested required a machine that we only have one of. We appreciate your business and your patience and hope to have the opportunity to serve you better in the future. Michelle Raygo, Service Director

June 12, 2017

Easy car buying experience! This is my second RDX that I have purchased from David McDavid Acura. They are great to work with, no high-pressure sales tactics and made me feel ve More

by JG1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Schiebel
Jun 13, 2017 -

David McDavid Acura of Austin responded

Your loyal business is greatly appreciated as well as your positive feedback. Come in and see us again soon.

June 05, 2017

Another 5 Star experience! We've been coming here for 15 years. Thanks Christiana for always going above and beyond and exceeding our expectations!You are why we keep coming bac More

by Kristi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christiana
Jun 07, 2017 -

David McDavid Acura of Austin responded

Kristi, your loyal business is greatly appreciated and I am happy to hear that Christiana has been taking good care of you guys. See you again soon!

June 03, 2017

Great Experience, LOVE my car! I looked at four different cars/dealerships before deciding on the Acura MDX. Brittany and Tony in the sales department were highly knowledgeable and More

by Jennifer Seay
Recommend Dealer
Yes
Employees Worked With
Tony Yeo, Brittany Savary
Jun 13, 2017 -

David McDavid Acura of Austin responded

Wonderful to hear this Jennifer. We truly appreciate your business and hope that you will continue to work with us.

May 30, 2017

Great experience overall This was my second visit since February and the service has been nothing but wonderful!! Will definitely be going back to get more work done on my car More

by crodri3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe the person's name who took care of me was Jake...but not certain.
May 30, 2017

A2 service David, the service advisor was helpful, organized and conscientious. He took the time to explain what the car needed, they do a multipoint inspection More

by Tskdriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Chessmore
May 17, 2017

Service Great customer service. They took care of all my issues and it took little time. Will buy my next car at David McDavid -Austin Tx. More

by Emcj4849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Raygo
May 15, 2017

Routine Work on RDX The dealership/service manager added unauthorized work while my wife's vehicle was in the shop. He also told her I approved this work earlier in the d More

by TxTbone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Raygo
May 16, 2017 -

David McDavid Acura of Austin responded

Hello and thank you for bringing this to my attention. I would like to speak with you in more detail about this; however without your names I cannot locate your info in the system. Please give me a call at 512-401-5965 when you get a moment. Thank you and I look forward to speaking with you. Jason Sanders, Client Relations Director

May 13, 2017

Thank you for the amazing customer experience We purchased a new Acura MDX for our wife, and worked with Dorian. Hands down, one of the best sales reps I have worked with. Extremely knowledgeabl More

by Pete Otero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dorian Bass
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