David McDavid Acura of Austin

Some bumps in service sometimes, but they make it right Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service ex Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service expectations. They admitted mistakes, ensured they were listening to customer feedback, and went above and beyond to make sure everything was set right. Everyone makes mistakes... and it seems they are great at correcting and learning from mistakes. If you have any service issues, be sure to contact management (general management... not just service management) if you feel anything is not properly resolved. Additionally, management knows that they are fighting with scheduling issues thanks to some technical / website glitches and are doing their best to put a plan in place to make sure schedules are set for proper service / attention to each customer. Great to hear they are aware of issues and are actively planning/executing to keep things running smoothly. I have spent many years with this dealership, and even though there are obviously bumps... they do go above and beyond to make it right. Previous (12/21/2016): I had service today, and it was really frustrating. I was quoted one price on the phone for brake service...approved the service... and then was called back a few hours later saying that service as done, but a new rotor service needed to be done also, costing much, much more. I couldn't decline the initial service anymore... it was already done. I would have preferred no service, as now I'm probably just going to buy a new car. But I don't get that option when you don't quote me the right service price the first time, apparently. I understand that some things are not common. And over the years, service for me has been pretty good here. But the last few service visits have been really frustrating for me... ranging from inconsistent communication about regular maintenance to bad scheduling (I booked my recent service online... and showed up today and was told I wasn't on the schedule...and do I really need the service today / ASAP?) to shifting prices. Blarg. More

2005 Pilot in for an oil change and tire rotation at 95,058 Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they got m Scheduled the service with my Service advisor since moving here -- Michelle Raygo. Service waiting area was pretty full when I arrived but they got me out in about an hour. At 95K miles there are bound to be a lot of items that need servicing and they found many. No pressure to get anything extra done at this visit just a bunch of good information. Some thing's my son in law can do and some will have to wait on some $$$ to come in. More

Came in for a new car with no credit and they helped me out Me and my girl came in as first time buyers with no credit. The kind folks at David Mcdavid gave us the most professional and friendly service while h Me and my girl came in as first time buyers with no credit. The kind folks at David Mcdavid gave us the most professional and friendly service while helping us decide what our options were and worked with us despite our credit situation. We didn't feel pressured or pushed into something we didn't want/need. Many thanks guys. More

VERY BAD New Car Sales Experience turned GREAT The following issue was resolved with a happy ending. Thank you McDavid Acura for responding and getting the vehicle sooner than expected.. I love m The following issue was resolved with a happy ending. Thank you McDavid Acura for responding and getting the vehicle sooner than expected.. I love my new car! ---Having owned three Acuras over the past 25 years, we have been very happy customers of the David McDavid service department for over 10 years. Our initial sales experience was wonderful. We decided to order a vehicle since they did not have what we wanted on the lot. Shortly after that, we became very disappointed. When we sat down to order, they asked for a $1000 check to order a car. They insisted they would just keep the check in our file as it was only to show we were serious. They promised to call us the following week to give us the approximate vehicle arrival date. They did not. The week after that, we called them insisting on being given a timeframe. At that point they said the car would not even be ordered for two more weeks and once ordered would take 10 to 12 weeks. We were astonished and asked about other options. After not hearing back for several days, we contacted them again and asked for our check back as they had not ordered the car and the timeframe was beyond reasonable (they never indicated such a long timeframe during the sales process). Their response was that they had cashed the check, despite the promise to hold it, and insisted that they would not return our money. They did offer to get us a car sooner if we paid them more money to have one shipped from another dealer. We have left three voicemails with the dealership General Manager. We are hoping he will return our call and remedy this situation. More

Great sales team! TERRIBLE finance The sales team here is absolutely first class in every respect. The tactics that the finance (Myron) uses are absolutely deplorable. If you have t The sales team here is absolutely first class in every respect. The tactics that the finance (Myron) uses are absolutely deplorable. If you have the ability to acquire finance elsewhere then you will be in for a good experience. If you don’t, then do yourself a favor and go somewhere else. More