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David McDavid Acura of Austin
Austin, TX
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 315 reviews
December 30, 2017
All around excellent service David Chessmore was patient and gave you his full attention. I took my 2011 MDX for routine service, he said that I did not need one of the items s David Chessmore was patient and gave you his full attention. I took my 2011 MDX for routine service, he said that I did not need one of the items since was done earlier in the year. He then recommended a dent removal later in the week when the 'dent guy' comes in. The dent is gone and the finish is perfect. Lastly I called him about 1pm to inquire if jumping a low battery is an issue. He said to come on in as that afternoon was slow. I was in and out under 1 hours. He satisfactory explain that when new batteries fail they fail quickly, so it had tested OK, 2 weeks before during the routine maintenance. Thanks More
by jmhood42
Employees Worked With
David Chessmore
December 30, 2017
Excellent Service Best experience in my life. My salesman, Ramon, made the whole buying a new car process so smooth and effortless. He follows through on everything. I Best experience in my life. My salesman, Ramon, made the whole buying a new car process so smooth and effortless. He follows through on everything. I was also working with other Acura dealerships. I am glad I chose David McDavid Acura. I will recommend David McDavid to everyone I know. More
by Cvu
Employees Worked With
Ramon , Myron Dixon
December 29, 2017
Service Review Bobby Callender has been working on my car for about a year. He is very friendly and knowledgeable. Bobby Callender always explains the importance of Bobby Callender has been working on my car for about a year. He is very friendly and knowledgeable. Bobby Callender always explains the importance of upcoming service my car will need. Bobby is always helpful. More
by Joseph310
Employees Worked With
Bobby Callender
December 26, 2017
excellent service! I would like to give 5 stars to Dorian Bass for a great service. he spent a lot of time to find a perfect acura RDX for me. I love my car. thank you s I would like to give 5 stars to Dorian Bass for a great service. he spent a lot of time to find a perfect acura RDX for me. I love my car. thank you so much. More
by mkn9823
Employees Worked With
Dorian Bass
December 23, 2017
Unscheduled visit Went to service department without an appointment to have a code issue resolved as we were about to leave for a road trip. I was very happy that I wa Went to service department without an appointment to have a code issue resolved as we were about to leave for a road trip. I was very happy that I was able to speak with Bobby Calendar, service writer, and he assured me the work would be completed while I waited. And it was! Plus, they also replaced the front brakes. We felt much safer leaving for the trip with all the work that was done! More
by Ben De Bellis
Employees Worked With
Bobby Calendar
December 16, 2017
Perfect service again, no surprises Received a reminder for service with a discount for additional services. Dropped off my Acura at my appointed time and waited for the repair. I used t Received a reminder for service with a discount for additional services. Dropped off my Acura at my appointed time and waited for the repair. I used the business center to work on my laptop with good, fast Internet. I received updates via text and email on progress and everthing when smoothly through checkout. More
by second-tl
Employees Worked With
Bobby Callender
December 15, 2017
Service Review The first car I bought and had serviced here began twenty-two years ago. I loved my Acura and the service the dealership offered. Since that first pur The first car I bought and had serviced here began twenty-two years ago. I loved my Acura and the service the dealership offered. Since that first purchase, I have continued to be loyal to Acura. 👍 More
by secgr
Employees Worked With
Jason Gaudin
December 13, 2017
Our second car from David McDavid in three years. We started looking for an upgrade to the 2001 Toyota one of our kids is driving, and she expressed an interest in Mom's '15 RDX since she's driven it We started looking for an upgrade to the 2001 Toyota one of our kids is driving, and she expressed an interest in Mom's '15 RDX since she's driven it and liked it. I was searching between Austin and Plano and found a couple cars in Plano. The person I was talking to there offered to ship both '17 RDX's here to Austin so I could see them. Then an associate here in Austin offered us a great price on one their last remaining '17 RDX's. We went the next day and did the deal with them! Easy company to work with for the second time! Thanks! More
by marktex
Employees Worked With
Larry Graham
December 08, 2017
Great & Fast Service My wife and I purchased a first car for my daughter via online and worked with Adam Binford. The entire process was fantastic. Since we live in San My wife and I purchased a first car for my daughter via online and worked with Adam Binford. The entire process was fantastic. Since we live in San Antonio - we had to drive up to Austin to test drive the car and finalize the sale. Adam had everything in order and we were in and out of the dealership quickly. Everyone we dealt with at David McDavid Acura of Austin was fantastic! Thanks for the taking care of us! More
by jmiller1000
Employees Worked With
I can't recall the Finance Manager that we interacted with but she too was fantastic!, Adam Binford
December 07, 2017
Charged twice; Dealer dodging tranny recall; not responding Note of my letter to Service Director, Jason on Nov 25. ============================================================ hi Jason, Hope this finds Note of my letter to Service Director, Jason on Nov 25. ============================================================ hi Jason, Hope this finds you well. Introducing myself, I am a loyal Acura owner (the current TL is my 4th) and I started with the Legend in the early 90s. I am also loyal to your dealership and my previous TL was always serviced with you. Even when my previous TL's transmission failed, Acura was kind enough to work with your service and I to give a decent discount, since everything was serviced with you. I am typically a happy customer, with some exceptions on my 2012 TL. Here's a brief timeline: 1) My car battery died on a hot day on 10/10/17 in the middle of a parking lot and a jump start took me home, but car refused to start after 30 mins of charging, so I had to buy a battery from AAA - I could not come to you. 2) On 10/20/17 - I got my TL serviced at Service B1. It was a multi-point inspection and an oil change. The multi-point inspection validated all fluids were checked and normal. Ashlee Kunopka was the service consultant. They also reset my car radio code realizing the battery was changed. 3)On 11/24/17 - I brought in the car because a) the VSA light came on in the week and b) I got a notice from Acura about the transmission needing a software patch and a flush to go with it. David Chessmore was my Service Consultant. I paid $135 for the VSA issue, they told me the new battery change made some codes not work properly - Low Voltage. They seem to have fixed it. I also had to pay $135 for the transmission warranty inquiry. This is how your team handled it. When they asked me if I was seeing any judder, i said I was not qualified but the gears were not that smooth until 25-30 mph and got smoother afterwards. I did not feel a shaking sensation if that is what a judder was. This is not what they wrote up in the ticket. I was told the transmission fluid was low and needed to be topped up and then they would check for smoothness. Please keep in mind I came because Acura has notified me twice to get the software patch installed, which your team says can be harmful, if no judder is observed. I request you to ensure my interests are covered here. A) Why was a low transmission fluid not covered on the service on 10/20/17. David told me today the fluid must have been hot that day hence risen. I call that xx. Your guys are supposed to be qualified enough to tell the difference between a cold and hot fluid level. Why was I charged today again ? Barely a month later. There is no leak in the transmission. This does not seem fair. B) I assume your team did not check the electric codes for the VSA and others on 10/20/2017. C) Finally I need to be cautious on the transmission. Its a bit weird, that Acura is not asking "if there is a judder..." Your service team is very very careful at avoiding the word warranty in the ticket. Is this intentional ? The issue of my previous 2003 TL is still fresh in my memory. More
by RonBatra
Employees Worked With
Ashlee Kunopka, David Chessmore
