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David McDavid Acura of Austin

Austin, TX

4.6
289 Reviews

13553 Research Blvd

Austin, TX

78750

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Showing 289 reviews

October 12, 2017

Excellent service! The whole service department, led by a very competent manager, Michelle Raygo, goes out of the way to accommodate prompt and convenient appointments t More

by easy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David in Service, Michelle Raygo
October 11, 2017

First-time customer at David McDavid Acura This was my first time dealing with David McDavid Acura of Austin. Loved the 2018 Acura RDX that the sales consultant, Andrew Reed presented to me. It More

by Melly25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Reed
September 30, 2017

Best Service Ever!! I have loved all of my 4 Acuras but what keeps me coming back to David McDavid Austin is the service!! Whenever I need to bring my vehicle in I feel l More

by Susan Elizabeth Seale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David-Chessmore, Michelle Raygo
September 22, 2017

Car Leasing As It Should Be This was our second lease with McDavid Acura. They bent over backwards to meet our needs and could not have been nicer or more attentive! Our salesm More

by James Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Torres, Sales; Victoria.Schiebel, Finance Mgr.; Kenneth "K.J." Jones, New Car Sales Director
September 19, 2017

RDX Lease Leased a 2018 RDX with David McDavid. Tony was very helpful to my wife and patient with me. Will recommend our friends and family to this dealership. More

by ILEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
September 07, 2017

Very pleasing experience I was visiting my Daughter in Austin and wanted to have my car serviced for the 7500 mile checkup before heading back to Florida. My Daughter has an R More

by janice1014
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Raygo
August 30, 2017

Trustworthy, No Nonsense Used Car Buying Experience After 3 months of used car shopping and several terrible experiences at other dealerships I wasn't expecting much from David McDavid, but luckily was More

by Erin E Hooker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack
August 29, 2017

Amazing experience via phone with service adviser Ana Baker This is actually a review for David McDavid Acura of Plano- Service Department . Ana Baker helped me solve a problem via a phone call in the most p More

by pauleysolo1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana Baker
August 21, 2017

RDX 2018 buying experience Bought a 2018 RDX from David McDavid of Austin in this month (August 2017). Jeffrey Cervantes-Ibarra patiently allowed us to test drive new car(s) in More

by babu1b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cervantes-Ibarra
July 07, 2017

Only and oil change and tires rotated, inspection Never again!!!my appointment was for 9:30 it is now 11:19!! I'm second in line for the inspection machine ?? Not sure what an inspection machine is??? More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Raygo, Michael Mason
Jul 10, 2017 -

David McDavid Acura of Austin responded

Hello Deb and thank you for your feedback. I understand how valuable your time is and regret that you experienced a longer than expected wait time in our service department. Please do keep in mind that not all customers are in for the same service so it may appear that some are being taken care of out of order; however that is not the case. Additionally, the inspection you requested required a machine that we only have one of. We appreciate your business and your patience and hope to have the opportunity to serve you better in the future. Michelle Raygo, Service Director

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