Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
David McDavid Acura of Austin
Austin, TX
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 315 reviews
April 07, 2018
Expensive and always feel let down. There are only 2 Acura dealerships in Austin, so as an owner you get stuck with better of two evils. Acura makes incredibly nice cars but our local de There are only 2 Acura dealerships in Austin, so as an owner you get stuck with better of two evils. Acura makes incredibly nice cars but our local dealership is far from that quality of care. First, their staff has an extremely high attrition rate. You’ll rarely talk to the same people twice. Second, because of #1, notes are minimal or nonexistent. If you have a problem with service—MAKE SURE you take care of it ASAP. Otherwise out of sight out of mind. Third, it’s always 75% of the job complete. I had simple door edge film placed on all doors of my 2017 MDX. There were bubbles and after fighting through traffic, paying tolls and standing in their lines—I was too exhausted to deal with onsite. This was a terrible mistake because the rep said “we will handle next time you come.” Consequently, when I returned a new person said “Sorry, no notes on this and this appears to be user error.” Fourth, my last call was about my mirrors that are motorized and come inward for garage parking. The driver side is super super slow. It’s temperamental so at times it goes slightly faster but still lags compared to passenger side. I called and they said to raise issue next oil change. I did, but again....no notes and the rep said his manager checked it out as he had the same exact vehicle. He says “Both go slow, so it’s just how the car works. Since his isn’t a common issue we can’t do much about it.”....WTH?! My response was “if it’s not a common issue, you should be even more attentive to solving the problem.” Now I have a $50,000 car with a bunk mirror. Slightly embarrassing when trying to impress a client. And, it happened 6 months into the vehicle lifecycle! Fifth, I’ve had multiple oil changes in our 9years of service there that leaked afterward because their team forgot to replace seal, broke something or didn’t tighten it altogether. I have the oil stains on my garage to now remind me of their attentive service Overall, every trip to David McDavid is painful. We tried to buy a new car from them and the staff was super shady. Said they’d match any deal and then didn’t. I bought through another dealer 3 hrs away (who delivered the vehicle free!) The workmanship for service is fair at best. Thankfully they use Acura parts.. If I had any other choices I would run far and fast away. More
by PFLAcura
Employees Worked With
Kenneth “KJ” Jones & roledex of people at service department (never the same)
March 27, 2018
Good buying experience I was shopping for a CPO Acura SUV and found the one I liked at David McDavid. I had initially emailed John Knorre who was at that time away with a c I was shopping for a CPO Acura SUV and found the one I liked at David McDavid. I had initially emailed John Knorre who was at that time away with a client-and met with Adam. I took a test drive and soon after got the necessary paperwork and picked up the SUV the next day. Process was pretty straightforward and both John and Adam Binford were very helpful and attentive. More
by Ram Srin
Employees Worked With
John Knorre, Adam Binford
March 27, 2018
Outstanding * Service * Everytime! Always very accommodating for service appts to meet my schedule. Greeted immediately upon arrival. Was told approx time for work to be completed. Pr Always very accommodating for service appts to meet my schedule. Greeted immediately upon arrival. Was told approx time for work to be completed. Progress updates on service being completed are given. Very clean, comfortable waiting area with fresh snacks & beverages. Car is returned washed and vacuumed. Always a complimentary thorough maintenance check every time I've brought car in for service. That is very much appreciated! Jason certainly has his service team well trained personably and mechanically. Definitely a good feeling to be confident that great & thorough service is being performed! More
by CAS
Employees Worked With
Jason Gaudin
March 19, 2018
Great Customer Service! Thank you David McDavid Acura of Austin for your amazing customer service and for making it possible for me to trade in my 2016 Acura RDX for a 2018 A Thank you David McDavid Acura of Austin for your amazing customer service and for making it possible for me to trade in my 2016 Acura RDX for a 2018 Acura TLX. I've been a customer of yours since moving to Austin and because of your great service, I will continue to be a customer. Special shout out to Andrew Reed, Myron Dixson and Alex Holosnoi! You three are Rock Stars! More
by lorenamtz
Employees Worked With
Alex Reed, Myron Dixon and Alex Holosnoi
March 15, 2018
Great buying experience I purchased a new 2018 RDX two weeks ago. Traded in my old car. The entire process was fairly quick and painless. The dealership met the Carmax off I purchased a new 2018 RDX two weeks ago. Traded in my old car. The entire process was fairly quick and painless. The dealership met the Carmax offer on my car which significantly reduced the overall price due to the sales tax reduction. And they came down quite a bit on the sticker price. I came away feeling that I got a good deal and was fairly treated. More
by Robahs
Employees Worked With
Ted Boyd, Dorian Bass
March 13, 2018
Signature Service Jamison Mabry provided an outstanding buying experience! Not only did he answer all of my questions about both the car and the buying process, he w Jamison Mabry provided an outstanding buying experience! Not only did he answer all of my questions about both the car and the buying process, he waited patiently as I thoroughly examined the car and even closed our deal by presenting me with a small gift of appreciation. Because of his patience, demeanor and high level of professionalism, I was able to initially discuss pricing and financing options about a car that I had not yet seen with a salesman who I had not yet met. As a result, I am now the proud owner of nearly immaculate 2011 BMW 328i. More
by BMW Fan
Employees Worked With
Jamison Mabry
March 11, 2018
Purchased new MDX This was my first experience with David McDavid Acura of Austin and it was excellent and easy to work with. Andrew Reed (Sales Consultant) and KJ (Sal This was my first experience with David McDavid Acura of Austin and it was excellent and easy to work with. Andrew Reed (Sales Consultant) and KJ (Sales Manager) let me drive the vehicle around the area for sometime and then gave an excellent price. Initially I am a bit suspicious on discussing to them, but they were very friendly, helpful, and honest as well, also worked with me on my trade and gave a great deal on my new MDX purchase. More
by Ajay Dudipala
Employees Worked With
Andrew Reed, KJ, Jason Gaudin, Dorian Bass
March 09, 2018
Awesome Lease Experience. I recently leased a 2018 Acura RDX from David McDavid Acura. The staff @ Mcdavid Acura was very helpful and made the entire lease process effortless I recently leased a 2018 Acura RDX from David McDavid Acura. The staff @ Mcdavid Acura was very helpful and made the entire lease process effortless! Thank You. More
by RDX
Employees Worked With
Andrew - Sales. Myron Dixon - Finance
March 09, 2018
Jason and his team (David) is great! Jason and his team did a great job fixing my TPM sensor issues. David was prompt in updating the progress with service. Keep up the great effort. Jason and his team did a great job fixing my TPM sensor issues. David was prompt in updating the progress with service. Keep up the great effort. More
by Cyril Jose
Employees Worked With
Jason Gaudin
March 08, 2018
Next Level Customer Service for Purchase and Maintenance! This most recent purchase is my family's 5th purchase from this dealership and every time, we walk out not only thrilled with our new car, but so impr This most recent purchase is my family's 5th purchase from this dealership and every time, we walk out not only thrilled with our new car, but so impressed with the service provided at all levels here. No pressure, clear communication, utmost patience, and out-of-the-box solutions - its always a great experience and I would recommend them to anyone I know! This service follows you into the maintenance and service department as well, really shows its a true culture here, not just a fluke! More
by Kadohutch
Employees Worked With
Andrew, KJ, and Myron
