David McDavid Acura of Austin

Service center The service staff is mostly new from the last time I took my car in. No one person seems to be in charge. I literally stood at my service persons desk The service staff is mostly new from the last time I took my car in. No one person seems to be in charge. I literally stood at my service persons desk as he ignored me and took calls over the phone from new customers. It makes me question the level of service my vehicle received. I wasn’t the only client complaining. No one seems to know what they are doing. It also makes me think twice about buying another car from this dealership in general. More

not happy with the purchase The process of buying my used Toyota Tacoma with pleasant and efficient. I thought the negoitiated purchase price was fair. However, I'm unhappy wit The process of buying my used Toyota Tacoma with pleasant and efficient. I thought the negoitiated purchase price was fair. However, I'm unhappy with what happened after the purchase. I had test driven the truck that evening and thought I had looked at the truck as best I could. I realize that this is not a certified used car, but I was assured by Dorian that everything was in working order and checked out by their mechanic. I also had asked if there is any warranty and Dorian said no but he verbally said that if something goes wrong in the first 30 days the dealership would access the problem. He said the dealership didn't want a bad reputation by selling a defective car. Upon driving home that evening, I noticed the tire pressure indicator light was on. Checking the pressure the following morning when the tires were cold, I doscovered all four tires were overinflated by 10 lbs. according to the manufactuer's door label. I took the truck back to the dealearship and asked Dorian about the problem. He said Adam in used cars was not there and to come back the next day. I came back the next day and this time the used car technician was not there. So I was asked to come back again. This time the technician did look at the car and according to Adam it was either a low battery or a bad tire sensor, and I WOULD HAVE TO TAKE IT TO A TOYOTA DEALERSHIP! THREE times to the dealership only to but told they weren't going to fix it anyway. For the reasons I have stated I would not recommend David McDavid Acura to anyone based on their buisness practices. Dr. Michael McCarty More

Service has deteriorated I've taken my Acura's to McDavid for many years. The past couple years the service has definelty gotten worse. The entire Service department staff h I've taken my Acura's to McDavid for many years. The past couple years the service has definelty gotten worse. The entire Service department staff has changed, the wait times have greatly increased, and the feeling that you're at a higher-end car dealership no longer exists. Having an appointment no longer seems to make any difference. I've had to wait a minimum of two hours before my car is even looked at the past couple times I've taken it in, even for just minor service like oil changes. And no one keeps you informed of the status of your service or how much longer you'll have to wait. Eventually you'll get a text message telling what the technician found, asking for your approval to do the work (rather than a service manager coming to the waiting area and explaining to you what was found and what your options are, like they always use to do). I will not return to this dealership for service again. More