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David McDavid Acura of Austin
Austin, TX
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 315 reviews
November 07, 2018
Bad used car I bought a used Acura from this dealership about 2 months ago was told it had minor damage on the CarFax but the whole front clip had been replaced,th I bought a used Acura from this dealership about 2 months ago was told it had minor damage on the CarFax but the whole front clip had been replaced,than the ac goes out,had to buy a new alternator and battery and now the rear window stopped working I was surprised a Acura dealer would keep and sell a car like this.the sales staff was great and I would buy a new Acura there but probably not anything used again More
by Troye
Employees Worked With
John Knorre
October 26, 2018
Awesome Dorian Bass is awesome!He picked me up and took me to get my new vehicle. He was very polite and knowledgeable of any questions and concerns I had. I Dorian Bass is awesome!He picked me up and took me to get my new vehicle. He was very polite and knowledgeable of any questions and concerns I had. I would definitely recommend him if you are looking for a new vehicle. More
by Nessa3817
Employees Worked With
Dorian Bass, Myron Dixon
October 05, 2018
I love taking my car here I used to have a weird feeling about taking my car to dealerships, but after my experience with David McDavid I don’t know if I’ll take my car anywher I used to have a weird feeling about taking my car to dealerships, but after my experience with David McDavid I don’t know if I’ll take my car anywhere else. Always great service and nice friendly staff, and the work on my car is always done as quick as possible. More
by chgacura
Employees Worked With
David in service
September 09, 2018
17 years and running I’ve taken my 2001 3.2 CL here for every scheduled service and unscheduled repair since buying it new. After a major transmission replacement that jus I’ve taken my 2001 3.2 CL here for every scheduled service and unscheduled repair since buying it new. After a major transmission replacement that just made it onan extended warranty, I went in for a minor service a few weeks later. I was told the car needed $1,500 worth of work. I asked how that could be when it was given a clean bill of health just a couple weeks ago. Red faced, the service person agreed. Since then, I think everything done to the car has been necessary. It is still in excellent shape. More
by Slawek, Stephen
Employees Worked With
I can’t recall the person’s name
September 07, 2018
Mixed results. Had an appointment, but still waited for about an hour and a half for an oil change. My assigned technician was not available so I was bounced around Had an appointment, but still waited for about an hour and a half for an oil change. My assigned technician was not available so I was bounced around until someone did the intake. Different persson came to find me in waiting room, but called out wrong name. Finally texted me asking where I was. Had to remind them that they forgot to wash the car. They couldn’t vacuum because their one vacuum cleaner was broken. Expecting more. Seemed on par with my experience at Nissan dealership. More
by NewAcuraOwner
Employees Worked With
Don’t remember names.
August 26, 2018
went out of their way to help this NY girl with her dream Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and wh Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and when I drove from NY to TX, I was comfortable and confident in my long distance purchase. Highly recommended!! More
by rat2378
Employees Worked With
Kenneth Jones
August 25, 2018
New Driver in town We were looking for a First car for our 16 year old and Acura had a Used Honda they just received in on a trade which was perfect for us ! They made s We were looking for a First car for our 16 year old and Acura had a Used Honda they just received in on a trade which was perfect for us ! They made sure it was up to code for safety etc and ready for the road. No haggle pricing , no pressure on added products and the staff was pleasant. Thanks David McDavid Acura! 😃 More
by Ra8rgrl78
Employees Worked With
Zack, Adam Binford, Myron Dixon
August 22, 2018
Fast and easy Adam Binford was very honest and straightforward. The service was prompt and there were no surprises. Myron Dixon was friendly and explained everythin Adam Binford was very honest and straightforward. The service was prompt and there were no surprises. Myron Dixon was friendly and explained everything very clearly. More
by CHARLIEP
Employees Worked With
Adam Binford, Myron Dixon
August 13, 2018
Not the same Service was fine. Showed up to scheduled appt time and their system had me set to be in a week prior. Turns out the new crappy scheduling system sen Service was fine. Showed up to scheduled appt time and their system had me set to be in a week prior. Turns out the new crappy scheduling system sent one email that said the date I went in and when you click through it said the date that I actually set up the appt ( a week earlier) . They fit me in but They were in the middle of a pizza party and all of the staff could not be bothered. Got a text with the upsell for more items to be done. I really liked it when people interacted and your service person came over to advise of new items needing to be done. While in the waiting room an older gentleman, who admitted he doesn't do technology, was approached by his service tech with the question did he respond to his text. Um, no. So he was verbally told about the additional items to be done. When my keys were brought around and hung up where we used to pay for service I went and asked a disinterested female if my car was ready and she really seemed as if I bothered her and said get with your service manager. Overall, the new staff is horrible. Disinterested and not trained in customer service like when Michelle Raygo the Service Manager and Luis were there for years. They were awesome and the rest of the staff was awesome. The new male replacement of Michelle Raygo saw that I was frustrated but just kept huddling around one service guy that was on the phone with someone and chatting with other service techs that were just hanging out. Again, the actual service they did to the car was great. It's the customer service and overall lack of it that is frustrating and needs improvement. Anthony Haroldson was our service advisor and helped us out and was nice but rushed in trying to squeeze us in during your scheduling mix up. More
by Acura
Employees Worked With
Anthony Haroldson
August 12, 2018
Lease a 2019 DMX Had a great experience with Dorian and Jeffrey during the buying process of our new DMX. The haggling process is never fun but we came to a quick meet Had a great experience with Dorian and Jeffrey during the buying process of our new DMX. The haggling process is never fun but we came to a quick meeting in the middle and we were in and out of there within a little over an hour- the longest part was the testing driving process. The only thing we didn’t really like was the extra up sell on various warranties. I get why they do it but that in itself was a little time consuming but not enough to score them lower. This is the first Acura we have owned and even though after having it two wks we’ve only put 201 miles on it. We love it so far! Noteable mention: Jeffrey was wonderful explaining all the many functions on the car and even called me the next day making sure I didn’t have any questions and fully understood everything. This is service in my book! More
by JD&KM
Employees Worked With
Dorian Bass, Jeffrey Cervantes
