David Dodge Chrysler Jeep

Service call for a check engine light on my new Jeep At first we had some confusion but once that was cleared up I was handled with a high degree of care. Both Scott and Kim help to resolve the problem At first we had some confusion but once that was cleared up I was handled with a high degree of care. Both Scott and Kim help to resolve the problem and my issue of mis communication More

Inspection Usually when I go here, my experience is pretty good. No issues. But I was just here last week and some problems came up. I made an appointment to get Usually when I go here, my experience is pretty good. No issues. But I was just here last week and some problems came up. I made an appointment to get my car inspected, took an hour and 45 minutes to get my car done when I passed inspection. An hour is sufficient; if the dealer is running behind, they should let you know that. After my car was inspected, I looked at my inspection stickers and they had the wrong month on them. It's a mistake, I get it, but fixing a customers problem when it's the dealers mistake should take priority. So then I had to wait another 30 min just to get the correct stickers put back on. I don't understand how you have someone wait for a car inspection for over 2 hours when my car passed with no issues. More

Oil Change and Replacement of Seat Belt Dana my service manager was excellent. My dogs had chewed the back seat belts and I could not drive my kids around. She was able to get the parts ord Dana my service manager was excellent. My dogs had chewed the back seat belts and I could not drive my kids around. She was able to get the parts ordered and get an appointment set up for me quickly. She then made sure I had a quick turn around and had my car back in time to pick up my kids. She even went above and beyond and upgraded the car software. The dealership provided a convenient shuttle service back and forth to my home. Thanks! More

Long wait & return visit I brought my car in for a bulb and battery for a key fab. I was there waiting for almost 2 hours. Once i finally got to leave I heard a noise that was I brought my car in for a bulb and battery for a key fab. I was there waiting for almost 2 hours. Once i finally got to leave I heard a noise that wasn't there before. I had to bring the car back and wait until the next day to get it back. Also, while the waiting room is nice, I wouldn't have minded my washer fluid being filled just as a nice courtesy. More

Great service by Alex & Bill Alex & Bill were great in helping us find the perfect Jeep. They went out of the way to get us in the right vehicle and made the deal process simple a Alex & Bill were great in helping us find the perfect Jeep. They went out of the way to get us in the right vehicle and made the deal process simple and transparent. I would highly recommend this dealership. More

not happy about my experience Unfortunately I'm extremely unsatisfied about my service. Dropped car off at 1030 and picked back up at 530 after 2 phone calls from myself to service Unfortunately I'm extremely unsatisfied about my service. Dropped car off at 1030 and picked back up at 530 after 2 phone calls from myself to service center. Then never explained about how to use my new ignition put in from a recall. When speaking with Alicia who explained it because Scott was too busy to speak with me, I felt she was the only person who helped me. Not sure I'll bring my truck back here. Alicia tried to reassure me but am still skeptical. More

Phenomenal online, and in-store service I had a great experience at David Dodge, from start to finish. I was welcomed by a great reception staff, as well as Melissa Haas from Internet sales, I had a great experience at David Dodge, from start to finish. I was welcomed by a great reception staff, as well as Melissa Haas from Internet sales, who respectfully and patiently kept in contact with me throughout my whole buying process. I dealt directly with Gary Celotto, who was incredibly friendly and very willing to meet my needs as a buyer and eventually got me into a new Wrangler for a very reasonable and competitive price. Would highly recommend these two individuals, as well as this dealership as a whole. More

Slowest Oil Change Ever! I set up an early morning oil change Appointment for the first available time (730 am) so I could get in and out before work. I didn't get out of th I set up an early morning oil change Appointment for the first available time (730 am) so I could get in and out before work. I didn't get out of there till 9:25 am!!! Almost 2 hours at an oil change? You've got to be kidding me. I was late for work an it was due to the snails pace of work at David Dodge. I can do one in 45 minutes in my own driveway but in order to keep my warranty active I have no choice but to go to the dealer and deal with this. I went out to the service desk 3 times to ask what the delay was an no one really knew or gave me an answer. I felt like they didn't care about me or my needs. I could see the truck out in the bay with the hood up and it was sitting like that for well over an hour an a half. By the way, the original estimate of time given by my service desk agent was 40-45 minutes so the expectation was already set by them on how Long I should be. It's not like my expectations are out of line. Add to that the fact that they refused to match a competitor coupon when they have done so several times In the past and I was pretty livid by the time I left. It seemed Like there were several desk people sitting around doing nothing and several old guys just there milling about but no one actually doing any work. A basic oil change shouldn't be this long or this problematic. I guess the mechanics they have just don't know how to do this kind of basic work or they just don't care about customers who set up an appointment and have needs outside of their shop. If I wanted to wait around this long I wouldn't have bothered setting up the appointment and I would have just driven in. There is a reason why people set up appointments and it is because you can plan the rest of your day around them. I'm Very disappointed. I wish I could get my routine service done elsewhere without voiding my warranty. This was not a good service experience and I hope my words here lead to some change or improvement. For anyone at the dealer reading this, the survey system wants me to enter the name of a service person but since I don't have my paperwork in front of me, the name chosen is not one of the people I deal with but just a name to get the system to accept this review. Please do not negatively impact this person More

efficient, all items taken care of Great predictable experience. They took care of planned work and vehicle needed an air filter. They also put a screw in for soft top which was not cha Great predictable experience. They took care of planned work and vehicle needed an air filter. They also put a screw in for soft top which was not charged. More

My Experience was Long but Great My experience could have felt like a disaster to me, as well as long, drawn out and I could have been hungry, but I wasn't. I arrived in the dealershi My experience could have felt like a disaster to me, as well as long, drawn out and I could have been hungry, but I wasn't. I arrived in the dealership around 9:45am and was greeted by Willie Griffin. A nice young man. From the moment he encountered me, he checked up on me, gave me status updates, offered me snacks and drinks, showed concern about my health. He really reached out. He didn't just attend to my needs, but the needs of another's..... I knew that he was fantastic and glowed when my 18yro son said "mom, I don't know who his boss is, but he needs a BIG raise, he's been working with people, and smiling all day." There's something to be said, when the next generation notices!!!!!!!! 👌🏾👌🏾👌🏾👍🏿 THUMBS UP TO WILLIE GRIFFIN MR. DAVID!! More