David Dodge Chrysler Jeep

Better Communication Needed I called in about a leak in my softtop on my jeep and they told me to bring it in on a specific day late afternoon. I brought it when scheduled to be I called in about a leak in my softtop on my jeep and they told me to bring it in on a specific day late afternoon. I brought it when scheduled to be told that I needed to come back the following Tuesday. This was a major inconvenience and Frustrated me, as I planned my day and week around this and every time it rained, it soaked my jeep. They did accommodate with a rental, which wasn't even close to a jeep, but at least did that at their expense. I got my jeep back and a few days later when it rained, it was leaking again. Apparently the problem wasn't resolved but I refuse to pay for repairs when I have am extended bumper to bumper warranty and just purchased this vehicle a year ago. They failed to tell me when bringing it in that is was not covered, nor did they call with a price before the so called repairs. After disputing this, they did a 1 time courtesy. Now I know why.....it still leaks. They need to communicate with their customers regarding what's covered under warranty and what isn't, before scheduling service and also once vehicle is brought in and checked, call the customer before repairing something to make sure the price is astronomical and the customer isn't caught off guard. I wish I knew about the service dept before purchasing from here. The sales dept was great so I assumed so was service. WRONG! More

Very Nice Experience Love the way you enter the service department out of the weather and greeted and set up to be serviced. Service was quick and very professional. Love the way you enter the service department out of the weather and greeted and set up to be serviced. Service was quick and very professional. More

NEW car towed back to the dealer, repairs made to NEW car I purchased a new 2016 challanger with 83 miles on it, had it only 10 days and it over heated and dropped the plug and all the fluid. Now it is in the I purchased a new 2016 challanger with 83 miles on it, had it only 10 days and it over heated and dropped the plug and all the fluid. Now it is in the shop after being towed back to the dealership. A new car with these kind of issues is not good, had repairs made at the dealer at no cost to me, with a rental car 5 days. Major repairs to a brand new car are still unsatisfactory no matter who is at fault. Chrysler would not step up to the plate and take care of the problem, they left it to the dealer to come up with a solution..Just have to hope this wont happen again ????????? More

oil change, check up, & rotate tires Nothing really to say except the fact that, once again you did not disappoint in the service aspect and the timeliness it took to do the service reque Nothing really to say except the fact that, once again you did not disappoint in the service aspect and the timeliness it took to do the service requested. The staff is eager to please and extremely friendly. Thanks again. See you in about 4,000 miles. More

new ram i purchased a new ram on july 28th from david dodge,ive had family memberpurchase from there also,ive tried a few times a few yrs ago when my credit w i purchased a new ram on july 28th from david dodge,ive had family memberpurchase from there also,ive tried a few times a few yrs ago when my credit wasnt so good,fast forward my credit is good and had a most pleasant experience at david dodge,great sales man,great internet team, especially alyssa,managers we nice and very helpfull,servie department is top notch,im a david dodge family member for life and i am enjoying my new ram,thanks again david dodge More

2017 Grand Cherokee Purchase George and Dawn gave excellent service which is why I stayed with Jeep instead of getting a bigger car. I was leaning towards a car with a third row George and Dawn gave excellent service which is why I stayed with Jeep instead of getting a bigger car. I was leaning towards a car with a third row but their service kept me with Jeep. More

1st purchase with David after 12 autos at D'Ambrosio in Down Sales staff outstanding. We were greeted at the door with a friendly reception and we were immediately assigned to a sales rep who was expecting us Sales staff outstanding. We were greeted at the door with a friendly reception and we were immediately assigned to a sales rep who was expecting us More

Good overall experience once I got to the service center I had to bring my vehicle in for yet another recall and a check engine light. The Service person was very courteous and prompt on attending to me whe I had to bring my vehicle in for yet another recall and a check engine light. The Service person was very courteous and prompt on attending to me when I pulled in. Upon my request, she provided paperwork regarding service history of my vehicle. The only reason I did not provide a 5 star rating is as follows. When I originally called for the appointment (different service person) I asked to have my windshield repaired as well. I was told no problem but then found out that this service was only provided on a specific day. Fortunately the windshield repair person happened to be there and my service person was able to get him to repair the windshield at his location, just a short drive away. This was great but I am not 100% sure the repair was done properly. Now, I have never had a windshield repaired before but I expected it to be a little less visible than it turned out. More

Great as usual. Purchased my RAM 1500 two years ago at David Dodge/ RAM and have been very pleased with the service rendered that I keep going back. Was in for oil/f Purchased my RAM 1500 two years ago at David Dodge/ RAM and have been very pleased with the service rendered that I keep going back. Was in for oil/filter change, tire rotation, and state inspection. My service advisor, Dana Viola, kept me informed of the progress, price, and status of the visit. In and out in no time. More

A Wonderful Experience! This was my first brand new car buying experience in over 15 years! Mr. Ken Gray was wonderful! He's like a trusted family member! He made sure I drov This was my first brand new car buying experience in over 15 years! Mr. Ken Gray was wonderful! He's like a trusted family member! He made sure I drove away in the vehicle I wanted, panoramic roof, and all! Jan in the Finance Dept is wonderful as well. My 11 year old thoroughly enjoyed the snack area. I would definitely purchase from David Dodge Chrysler Jeep again. Highly recommended staff. More