David Dodge Chrysler Jeep

Absolutely the Best Service Department ANYWHERE!!! I am compelled to write another Outstanding review of David Dodge!! My Car had a problem that was difficult to diagnose which turned out to be the tr I am compelled to write another Outstanding review of David Dodge!! My Car had a problem that was difficult to diagnose which turned out to be the transfer case and drive shaft. From start to finish Gaspar Rodriquez my service advisor, listened to my each and every concern, and kept me in the loop with what was going on. My car was there for two months while they were waiting for the parts to come in. However, because they are such a great dealer, and didn't want me to drive around and possibly get stuck somewhere, they immediately made arrangements with Enterprise Rent a Car to provide me with beautiful brand new Dodge Durango to drive while my car was in the shop at NO CHARGE for the entire time. In fact the entire repair was no charge because it was under warranty. BUT David Dodge and Gaspar went above and beyond by stretching the rental vehicle coverage for me because they truly know about outstanding customer service and they care!! I seriously don't know of any other dealer that would have done that!! Now on to my expert Mechanic Bill O'Brien! He went out on a test drive with me when I brought the car in and did everything to make sure he was on the same page with me in identifying the noise and problem. He is extremely meticulous and truly an expert mechanic!! He would not release my car until he was confident that the problem was fixed and it is! Thanks Bill! The car was there for a long time during the worst winter conditions I can remember in years. When I got the car back I found that they completely detailed and even repaired some scratches on my bumper for me. I AM TELLING YOU that I thought I was having a New Car delivered when I picked it up! If you are thinking of buying a car, buy it from David Dodge!! They will take care of you!! Thanks to Frank and Jim in Parts, for locating and getting Brand new parts for my car that I know were difficult to obtain from Chrysler. The ENTIRE SERVICE TEAM, PARTS TEAM and SALES TEAM there are always friendly and nice! - Thanks Alesha! Big special thanks to Bob Mistichelli !!! and to Gaspar Rodriquez !!! - who's personal slogan is "You have a Friend in Gaspar!" So true! I can't thank you guys enough! -- Anthony J. Gallo More

2012 ram 1500 service visit I would like to share my great experience i have had during my many service visits for routine maintenance on my truck. I have had nothing but the bes I would like to share my great experience i have had during my many service visits for routine maintenance on my truck. I have had nothing but the best service advisors Shann,Gaspar & Dana treated me the best and they listened and were very knowledgeable. Services were mostly worked on by Dave Higginbotham who had no problem explaining things and answering questions i had. Big thumbs up to him!! I have 2 vehicles that i have serviced here regularly for years now. Wouldn't go anywhere else to have my services done for both my vehicles! 5stars! More

Worst ever I ordered my truck from the factory and had Bob Wiebe as my salesman. I should have ran when Bob called me to let me know my truck was in transit from I ordered my truck from the factory and had Bob Wiebe as my salesman. I should have ran when Bob called me to let me know my truck was in transit from the factory and I could come in and sign papers. I explained to him I wasn't able to purchase. I needed some time to move my money around. Bob told me that they could get me the loan, 100% minus my 1,000 dollar deposit and I could refinance when my money was available. I did call the lender and they confirmed that I could get a refinance but after I make six monthly payments. More interest, tax and always a chance I might not qualify for a refinance. Needles to say I declined their awesome offer. It was obvious they were trying to make some bonus cash quota on my back. My truck did come in about ten days later. Driver got lost I guess. I picked up my vehicle after they got the price correct to what was quoted. As I was leaving, Bob escorted me out to my truck. He took our picture, my wife went to her car and Bob and I got in mine. Bob wanted me to know that I would be receiving a survey in the mail and wanted me to rate him highly. Not possible. I had to ask many questions to my mechanic and friends due to the fact no one at the dealership could answer. Six salesman all said Cummins diesel was a 8 cylinder. My mechanic advised all that it is a 6 cylinder. You would think that they would know that much. They only sell one diesel engine. Further more I put my truck in for service and they damaged the tailgate which they did correct. Not happy my 6 month old truck needed bodywork but they did correct that. Later I was having issues with auto start and settings in the truck. I contacted Bob Wiebe and asked for assistance. When I was in the area he told me to come in. He stated he was with another customer but would have someone assist me if he was unable. When we arrived I text him that we were sitting in the customer lounge. Approx 40' from him. After waiting 32 minutes and not even getting a hello I will be with you shortly, we left. He didn't like my first review so I guess he had to get even or he is just ignorant. I myself will not go back to this dealership and will tell anyone else to shop elsewhere. More

Service department was incredible! Purchased a used 2011 Ford f-150 in the beginning of October 2017. Purchase did not start off that great as there were numerous things wrong with truc Purchased a used 2011 Ford f-150 in the beginning of October 2017. Purchase did not start off that great as there were numerous things wrong with truck. However I will say that the Service team from Melissa, Morgan and Lauren to Steve Von-Alst made this a purchase an A+++ experience. Steve was more than patient with my concerns and requests. I received my truck back on Sat Nov 18th and wasn't happy with the way it was driving. Steve had me bring it back immediately and had them rotate tires and personally went for a ride with me two times. What impressed me the most is that it was at the end of his shift and he stayed late to make sure I was completely satisfied because he knew that I was traveling to Richmond, VA for the holiday. I would like to commend David Dodge for the team they have assembled in their service department. They aren't just about selling cars but truly care about there customers experience after the purchase. Would highly recommend David Dodge for purchasing your next vehicle as well as servicing your it. Thank you, Scott Henderson More

Oil change The last oil change I got at your dealership the man that did my paperwork was reluctant to accept my coupon and told me they don't accept coupons for The last oil change I got at your dealership the man that did my paperwork was reluctant to accept my coupon and told me they don't accept coupons for with that price difference. I told him that your dealership accepted all the previous coupons I presented and he told me I'll have to check your history appointments to see if you used coupons. He was very arrogant. He checked my history and came back and told the cashier to accept my coupon. About week later I noticed an accumulation of oil on my driveway my father told me I must have an oil leak and be careful driving car because engine could be damaged. I took it to an certified mechanic near my house and he told me that the plug/screw was not tighten on oil pan. I think the man who did my paperwork may have told your service man to leave plug/screw loose. I don't feel comfortable bringing my car back to your dealership. More

Awesome experience! I flew into Philly from Cleveland after dealing with another dealer in CLE that I only went there to find out what I wanted was sold already, and then I flew into Philly from Cleveland after dealing with another dealer in CLE that I only went there to find out what I wanted was sold already, and then they said they'd find what I wanted and strung me along for 2 weeks (bad timing too, car totaled and another car a lease was about to be turned in) Turned out that David Dodge here At the exact vehicle that I wanted, The one that all the other dealership said they couldn't find LOL And after initially talking to Paige, and then dealing with George Francis, and even the owner got involved when the banks got funny and was basically like what the hells going on here LOL This place went above and be on anything I could've ever hoped for flying into another city for a vehicle and then driving at home, if you're in the market for a new vehicle when you're considering going here please do! I'm not even from the Philly area and the next time I'm in the market for a dodge Chrysler jeep vehicle I will be back I would give this place 10 stars if I could More

Last minute request I had a last minute request for service. Shop was busy but came through for me so I could travel safely. Outstanding service as usual. Thanks Dana! I had a last minute request for service. Shop was busy but came through for me so I could travel safely. Outstanding service as usual. Thanks Dana! More

dashboard lights staying on very efficient service dept and very friendly people rental car on site I brought my pacifica in because dashboard lights wouldn't go off after batter very efficient service dept and very friendly people rental car on site I brought my pacifica in because dashboard lights wouldn't go off after battery replaced radio shorting out More

Quickly met & nice waiting room Bought a 2017 car and it had a couple of things that need attention. These were quickly handled. Customers are quickly welcomed and car moved in for s Bought a 2017 car and it had a couple of things that need attention. These were quickly handled. Customers are quickly welcomed and car moved in for service. Nice waiting room or they will give you a ride home to wait. More

Flat Tire Immediate Fix I had a flat tire at around 6:00PM and had someone come out to fix it and called Dodge and thought I should make an appointment. Well, they took me ri I had a flat tire at around 6:00PM and had someone come out to fix it and called Dodge and thought I should make an appointment. Well, they took me right away and by 8:15, my car was fixed. This was great that I could just go in and have it repaired without an appointment. Thanks so much! More