David Chevrolet Buick
Niagara Falls, NY
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I live in Florida, so my parents went in to see the car and work on a deal. At first it seemed great. Price came in where we wanted it to, with all the things I had wanted in the contract. Originally, and work on a deal. At first it seemed great. Price came in where we wanted it to, with all the things I had wanted in the contract. Originally, my salesman, Hanna had called me and told me that my Loan would be over 60 months at a certain Interest Rate...then they found a lower rate for me. All he needed was my down payment. All the fun started once the down payment was placed. Down payment was made and the contracts were sent down to me in Florida...when I got the contract, to my surprise, it was a 72 Month Loan. I called and Hanna told me it was never 60 months and I must've heard that from someone else. After that conversation, Hanna tried to guilt me into the "We're not making any money on this deal." From there it proceeded to get even worse... More paperwork was sent to my house for me to review and I sent it back up immediately. The Sales Manager told me that he would put my car up for bid to ship down to me, and he would give us a few options, but wouldn't take any profit off of it. I get a phone call stating that they have a shipper but they need a check for $1,000 immediately to get the car shipped down to me. Check got sent to the dealer for that amount, only to find out that wasn't the price and it was going to be another $600+ dollars. Long story short, we found our own transport company. The car was due to go out on a Monday, so I called and left a message on the Friday prior, stating that I wanted to ensure the car had a Temp. Tags, as well as all the necessary paperwork to register the car in Florida. Never received a call back. The car left that following Monday and got down to me. We unloaded the car off the transport and there were NO TAGS on the car, no title for the car and no paperwork. I called the Sales Manager who said he would look into it. An hour and a half went by and no call back. When I called back he got short with me and told me that he was working with a lot of people to figure this out and I needed to understand. He would call me back shortly. About 15 minutes later, I got another call and he said the paperwork was in their Delivery Manager's Desk. Immediately upon turning the car on to inspect it, I had the Tire Pressure lights go on. Turns out the Rear Passenger Tire has a slow leak to it. I called the dealership again to let them know and they said it had to be the Transport service and they wouldn't be liable for it. I took the car to Firestone and came to find out that they couldn't patch the tire, because that tire already had a plug put in it, and close enough to the side wall that they wouldn't have patched it anyways. The dealership passed the inspection on the car. I asked them to reimburse me for a new tire and mounting since I would have to replace this tire and was told no, that I would have to take this up with the Transport company. Apparently, they felt the transport company knew my tire was leaking air, and patched it up while transporting it. My parents were also shown two keys for this vehicle, and upon receiving it, there was only one key and I was told there wasn't a second key, but they would look into it for me. Then, when the paperwork did arrive for the car, there was no title in it. The Temp Tag expired 4 days from the date it arrived to me, and I can't register this car without the title. I messaged the Sales Manager, who told me that he only uses his cell phone to communicate but never gave that I asked to know when the second key would be shipped down to me and when I can expect my title. In my research the dealership has 30 days from purchase date to provide the title to the new owner. In this text message exchange, I was told that he would find out the very next day on the title and call me back. I'm still waiting for that call. BBB received a formal complaint (they aren’t accredited), the NADA was called and I will be retaining counsel. More
Very pleased with the help of Sales Consultant Steve Voutour as he helped me get into leasing my 2025 Chevrolet Tax SUV. Very pleased with Steves knowledge of the vehicle leased and his explanation of t Voutour as he helped me get into leasing my 2025 Chevrolet Tax SUV. Very pleased with Steves knowledge of the vehicle leased and his explanation of the vehicle's working features. More
Very patient and knowledgeable. Explained all options. This is the second car that I purchased with Steve's assistant. Very satisfied Explained all options. This is the second car that I purchased with Steve's assistant. Very satisfied More
I called my salesman,Steve V. on Wednesday and drove off of the lot the very next day with my new lease. He made it happen quickly and efficiently! on Wednesday and drove off of the lot the very next day with my new lease. He made it happen quickly and efficiently! More
Great service, wonderful people. Mike listened and offered suggestions, making sure I got the vehicle I wanted. Amber was great at explaining all the bells and whistles, Brian was w Mike listened and offered suggestions, making sure I got the vehicle I wanted. Amber was great at explaining all the bells and whistles, Brian was wonderful, ensuring I understood everything I was signing. More
I've gone to David Chevrolet for years, everyone is always pleasant and very helpful. Steve Palmeri has helped me get the vehicle I wanted (past and present). Steve has always treated me well. When I t always pleasant and very helpful. Steve Palmeri has helped me get the vehicle I wanted (past and present). Steve has always treated me well. When I trade in again, Steve will be my go to sales person. More
Steve Palmeri was extremely helpful and made the entire process as simple as can be. I was in a bind with my old car and he helped me get into a fantastic new vehicle that same day. Would definitely come b process as simple as can be. I was in a bind with my old car and he helped me get into a fantastic new vehicle that same day. Would definitely come back and will for sure recommend to friends and family whenever I get the chance! More
We have been getting our cars from Steve Palmeri for over 15 years. Excellent and professional service. I also know Steve personally. Such a wonderful man!! 15 years. Excellent and professional service. I also know Steve personally. Such a wonderful man!! More
We are highly satisfied with David Chevy Buick! The dealership as a whole is excellent with their customers! So easy and pleasant to do businesss with! They have a great selection of inventory to p The dealership as a whole is excellent with their customers! So easy and pleasant to do businesss with! They have a great selection of inventory to pick from, and are very accommodating in obtaining the right vehicle for their customers! Sales associate Steve Voutour was just excellent in helping us buy our new car! We are more than satisfied with Steve and everyone that is part of this dealership! We thank you so much! More
Excellent and professional experience! Gordie and John took very good care of us! Will highly recommend at every opportunity.Absolutely love our new car! Gordie and John took very good care of us! Will highly recommend at every opportunity.Absolutely love our new car! More