Dave White Chevrolet - Service Center

Inconsistent I had a recall on our 2019 TRAX that involved 2 appointments. The first appointment was just over an hour and that verified that our vehicle was affe I had a recall on our 2019 TRAX that involved 2 appointments. The first appointment was just over an hour and that verified that our vehicle was affected and needed the parts. We were told the parts were ordered and they would be in touch to do part two of the recall. 2 months later we hadn't heard anything and our car was experiencing intermittent issues that could be a result of the recall. They agreed to the car being dropped off the next day and they would complete the recall and replace the parts. I get a call the next day that they drove my car and they couldn't get the same issue to repeat itself and that my car isn't affected by the recall, the technician looked and my car was fine. I explained that I had already been there for part one of the recall and that I was told by THEIR technician that my car was affected. He was surprised I had already been there and wasn't sure what to say at that point because now he ISN'T getting the same "issue" reported by the technicians. This was a serious recall affecting the steering. Once they realized that the recall had already been noted on our vehicle they completed the recall with the new parts. It was frustrating because one technician saw the recall issue and the other one did not, that is a safety issue considering what this recall was for. Since they did not see the notes from the first recall appointment this appointment went from 2 hours to 7 hours. More

Excellent service from very friendly and helpful people Your service department is a good as it gets. I'll continue to return because of the excellent and friendly service. Keep up the good work! Your service department is a good as it gets. I'll continue to return because of the excellent and friendly service. Keep up the good work! More

Efficient I arrived at my appointment time and was immediately greeted. My car was turned over the the staff and I went to the waiting area. No issues with my s I arrived at my appointment time and was immediately greeted. My car was turned over the the staff and I went to the waiting area. No issues with my service. Job well done. More

Wonderful Kwiatkowski Mr. Kwiatkowski continually takes excellent care of my vehicle. I appreciate all of his efforts on my behalf. The shop is clean and all employees a Mr. Kwiatkowski continually takes excellent care of my vehicle. I appreciate all of his efforts on my behalf. The shop is clean and all employees are cordial More

George inside lights were coming on, diagnosed as battery problem, asked to have the car back by noon and it was done promptly, we got a call it could be pi inside lights were coming on, diagnosed as battery problem, asked to have the car back by noon and it was done promptly, we got a call it could be picked up More

New tire..rotation...and oil change Great service and friendly service..so nice to buy a new car and have great service from everyone we come in contact with at this dealer..Will look no Great service and friendly service..so nice to buy a new car and have great service from everyone we come in contact with at this dealer..Will look no where else for a new car purchase or service. More

Mostly positive I went to D.W. Chevy for my routine oil change. As always Matt and the staff were great! However, as I was waiting for my vehicle to be serviced I wi I went to D.W. Chevy for my routine oil change. As always Matt and the staff were great! However, as I was waiting for my vehicle to be serviced I witnessed a man that appeared to be an employee going off on two women at the courtesy desk. As he continued his rant he grew louder and more aggressive. He made sure that he told the women he was chastising he is the boss and they are to do what he says. I was not the only customer in the waiting area. His behavior was extremely unprofessional. This was a conversation he should have had behind closed doors. Even in that case there is no need to speak to an employee like that. Come to find out the man that was yelling is the General Manager. Wow... what an example he is setting. More

Very friendly and quick Staff was great and the service was very quick. People were pleasant and knowledgeable of service. Coffee was good also. Never had any problems since Staff was great and the service was very quick. People were pleasant and knowledgeable of service. Coffee was good also. Never had any problems since I started going there. More

Fantastic Alexis was great. She got my parts and installed them at the price we agreed on. It was only replacement of a tire using Road Hazard insurance, but I Alexis was great. She got my parts and installed them at the price we agreed on. It was only replacement of a tire using Road Hazard insurance, but I did but the other 3 tires new. More

Last minute appointment Alexis Schultz and the remaining service advisors are always friendly. They acknowledge each customer by saying Hello and asking if you have been hel Alexis Schultz and the remaining service advisors are always friendly. They acknowledge each customer by saying Hello and asking if you have been helped. Even the service technicians that are in the advisor area will do the same! I love my service visits! More