Dave White Acura

New Car Acura Lease The dealership first off was very clean. They had excellent customer service and my salesman Jacob took the time to explain all the features on my TLX The dealership first off was very clean. They had excellent customer service and my salesman Jacob took the time to explain all the features on my TLX and offered a test drive. The manager Matt was very friendly and got me a great deal. The business manager Eric was the one I did my paper work with and he too did a great job. My overall experience was excellent! More

Everything went smooth The process to find the right vehicle was pretty quick and once it was delivered it was prepped and ready in short order as well' including the two o The process to find the right vehicle was pretty quick and once it was delivered it was prepped and ready in short order as well' including the two options requested. More

Engine lights warning Service light were on to take my car in. Told me to park the car.I called the service department about the problem and was told to come in and they wo Service light were on to take my car in. Told me to park the car.I called the service department about the problem and was told to come in and they would look at the problem. Scott gave me a car to use until mine was ready. Car need an update. More

Tires needed changing, none in stock Made an online appointment for an oil change and tire change (clearly stated in the appointment notes and made about 1 month in advance). Came from Made an online appointment for an oil change and tire change (clearly stated in the appointment notes and made about 1 month in advance). Came from an hour away so I wanted to get everything done in one visit. When I arrived they did not have the tires in stock so the oil change was done but I had to make another appointment in 2 weeks. So another day trip to Toledo that I wouldn't have needed. More

Purposeful & painless. Scott provided excellent customer service from beginning to end. He deserves a bonus or two. Thank you also to Lisa for my 1st use of the chat service Scott provided excellent customer service from beginning to end. He deserves a bonus or two. Thank you also to Lisa for my 1st use of the chat service. I had hope that Acura would have beat a competitors price. It was my 1st time scheduling my service myself on line. More

Dave White Acura gives a personal experience Purchasing a vehicle is a big decision. Dave White Acura went above and beyond to give me peace of mind, and to make sure I left with a safe, reliable Purchasing a vehicle is a big decision. Dave White Acura went above and beyond to give me peace of mind, and to make sure I left with a safe, reliable car. Every person I worked with made the experience personal—because it’s personal for them, too. They care. They enjoy what they do. I couldn’t be happier with my new vehicle, and I’m thankful for everything Dave White Acura did to make my purchase right for me. More

VERY professional! Daryl and Matt were extremely efficient and effective before, during, and (expected) after my first visit! I was able to make my purchase in about Daryl and Matt were extremely efficient and effective before, during, and (expected) after my first visit! I was able to make my purchase in about two hours, WITHOUT feeling rushed, and WITHOUT being pressured! I got the deal I was looking for, too!! I will NOT hesitate to refer friends and relatives to Dave White Acura!! Thanks so much!! Scott Hartge More

good experience On time, thorough, over all a very good experience. Comfortable waiting room and complete facilities. Cleaned car nicely and were considerate of my co On time, thorough, over all a very good experience. Comfortable waiting room and complete facilities. Cleaned car nicely and were considerate of my concerns such as tire pressure and reseting oil gauge. More

Good service, but had problems. Bought a used car here. Jose was very friendly and good to deal with. Sometimes he would take a little longer than expected to get back with me, but Bought a used car here. Jose was very friendly and good to deal with. Sometimes he would take a little longer than expected to get back with me, but overall very good. The car I bought had 4 main issues. Two i discovered before and two I discovered after I bought the car. The first two were extremely worn tires, and a rear shock that was bad. This was discovered on the test drive. We negotiated that they pay for the tires, I ended up paying for the shock which was $800. The other two issued I discovered immediately after getting home. The air conditioning didn't work, and the left rear door had no power to it. Meaning the power window, the lock, and light on that door didn't work. These are both things that I should have noticed and the dealer should've noticed as well. The day I got the car though it wasn't hot so I didn't notice the air conditioning. The dealer claimed the air conditioning worked for them while they had the car for the couple weeks I took delivery of it. Well, I ended up having to take it to a Porsche dealer and they discovered that the fuse was missing from the car. All they had to do was place a new one in there. So obviously David White was wrong about it working before. On the initial inspection sheet when I first test drove the car, I was shown that everything was in working order when they took delivery of the trade in. So don't believe that. The electrical issue with the door ended up being a missing fuse as well! I was able to replace that myself. I did let the dealer know that I had these issues, and asked to speak with the manager about it. He never got back to me, but my sales person Jose, a day later. To be fair, my sales person was off that day I talked to a manager. But a courteous manager would had at least gotten back to me that day or the next to resolve an issue. Overall, everyone was very friendly, but I feel they tried to pawn off the air conditioning not working on me. More

They Make Sure to Make it Right Attention to detail and effective communication separates them from the rest. My only gripe would be that I wish they had more loaner cars available f Attention to detail and effective communication separates them from the rest. My only gripe would be that I wish they had more loaner cars available for multi-day service jobs. More