Dave Smith Ford - Service Center

I had a poor running 7.3 powerstroke; the truck was missing, bucking, shaking. I brought it in to have the truck diagnosed by a (hopefully) knowledgeable ford diesel tech. I asked the service writer wh missing, bucking, shaking. I brought it in to have the truck diagnosed by a (hopefully) knowledgeable ford diesel tech. I asked the service writer whether or not their diesel tech was good and had experience w/ the 7.3 diesel; I did not want to waste my money or throw parts at a problem. I was assured by service writer "Mike" that they had a good diesel tech and he knew the 7.3 diesel engine. After $$400+ spent on diagnostics (which I would have been fine with had they fount the problem) and several incorrect diagnoses that they (to their credit) called me back and let me know were not correct (except for bad ecm which they claimed died randomly as soon as they tried to read codes - cost me $300), they ran out of Ideas and wanted to keep my truck longer. They claimed (incorrectly, according to affidavit from my initial purchase dealership in missouri) that they couldn't read any other codes or do any more diagnostics until they fixed two irrelevant faults in the ECM. These codes were a waste-gate selinoid fault and an exhaust back-pressure sensor fault. I told them those things had been disconnected for years and are irrelevent to the problem I'm having. I told them at this time that I didn't want them to continue and I would pick up my truck. I had intended to take it to a different (hopefully more competent) diesel mechanic who has years of experience with the 7.3 in Ford Trucks. Before I did this however, I decided to check a few things myself as I had some time that evening. FIRST thing I checked was my fuel pressure with a cheap ($5) gauge and then looked in my fuel filter housing to see how fast it would fill up w/ fuel - turns out, NOT very! The gauge I bought was reading around 15psi when the key was initially turned on, but after the truck ran for a minute or two dropped to below 7 psi; this is when the truck started bucking and missing. I replaced the fuel pump w/ a brand new NAPA pump (less than $180 part) and my truck runs like new - all the problems have been solved. When I called service writer Mike about the solution and my disapointment - he fed me a load of nonsense and untruths about fuel pressure unable to be checked because of two other faults in ECM - my initial sales dealership in missouri (the head service manager) told me this wasn't true and that fuel pressure and other tests could be run. Mike was making things up to excuse the poor knowledge and diagnostic ability of his staff and himself. This service department is NOT to be trusted on any diagnostic work - especially on diesel trucks. Their customer service when confronted with the facts was abysmal and they had no interest in making this "right" or keeping me as a customer (I have frequented this dealership for minor service for the last few years). I will strongly recommend against using this service department or dealership until at least some attempt at better customer service is made; I understand techs can screw up or misdiagnose, or may just not be up to snuff, however, how they handled their failure with me, the customer, was awfull. GRADE: F More

While enroute from Michigan to New Hampshire My ford F150 broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. T broke down in Portland NY on Rt90. The water pump and belt let go. The AAA driver recommended Dave Smith Ford for the repairs. Very glad he did. The mishap occured on Saturday evening after the service department closed and the vehicle was left in their lot for the weekend (no storage charge). On Monday I contacted the Service department and they informed me that they were aware of my vehicle and would contact me promptly after assessing the situation. I was contacted about 2 hours later with a diagnose of the repairs and a price. The work was completed the same day and arraingments were made to pick up the vehicle on Wednesday. The service department provided me with a pick at the airport even giving me the driver's(Brad)cell phone to notify him when I arrived. Breaking down on the road in an unfamiliar area can be very frustrating. Dave Smith Ford and his employees made this situation a little easier to handle. I would recommend this dealership to anyone traveling over the road that is in need or repairs. Paul M. More

I attended this dealership on November 5/2011 with coupon in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been repla in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been replaced. The rear brakes had never been replaced and the car has over 100,000 miles on it. I dealt with Mike Krywcun the service rep who quickly had the car inspected by a mechanic. To my surprise!! I was called out to have a look and advised that I still had approx. 40,000 more miles to go before I needed brakes, front and back. I give the mechanic and Mike 5 stars for honesty and integrity. They could have just gone ahead and replaced the brakes and I would have not been the wiser. Both the mechanic and Mike were a pleasure to deal with. I was charged $30.00 for the inspection which gave me great peace of mind that my brakes were fine. I would recommend this dealership to everyone, honest and reasonable. A great big THANKYOU!!!! More

took 2002 excusion in for inop. p/door locks,785 dollars later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back t later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back to dealer,vehicle malfuctioned for them,they have had it for a week no repair in sight, spoke to them today no solid ansewer,tech had a bad attiude as he tossed keys to manager,i am an ex ford dealer tech and understand some of this, but with all the tech networks on the internet i am sure this not the only time this has happened. i have 5 fords in my driveways and was looking for ford shop for repairs i could not do. if this ever gets corrected i will never step foot in this dealer again. More