Dave Smith Ford - Service Center

I had recently purchased a 2020 Ford Escape from this dealership. The car came with a lifetime warranty on the engine and transmission. I just have to bring it there for oil change and rotate tires eve dealership. The car came with a lifetime warranty on the engine and transmission. I just have to bring it there for oil change and rotate tires every 4,000 miles. I've been back twice now. I've had great service. I called in once and they scheduled me for the next day. Then I was getting close to my miles and they got me in right away so I wouldn't go over miles requirement. Both times, I was in and out smoothly, and I get a complimentary car wash. I'm satisfied with my "new to me" Escape and also Dave Smith Ford! More

ZERO stars if it was an option. My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies My wife and I have a long history with Dave Smith ford. Ancient history with atleast 7 cars purchased/leased there until their Service Dept policies changed a few years ago. Look at all of the other 1 star reviews. Shame on them they're just awful and manipulative in adding un-necessary service to vulnerable clients too! Today I tried to give them another chance with a Factory recall I have on my new Ford I purchased out of state, and I was informed that because I did not purchase my Ford there, it was their policy to refuse my business. I am very glad to oblige. Spend your time and money elsewhere. More

By far worst in service! you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a pho you want your vehicle back in days with more issues than it arrived with this is your place. Managers who would rather screw off and not answer a phone but ignor being paged 10 times and called 5 just to gonand clock out leaving you stranded, you Enjoy finger pointing and people who blame other people for issues again this is your place to go. I tell you save yourself a headach and the hassle. find a different dealership to give your hard earned money to because this one likes to steal your money with a smile and make you beg for your vehicle back because no one but the commission-based service writer has access to wahts going on and just decided to leave More

The service side of this dealership is awful! They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, br They had my car the first time for 4 months. Had to call and harass to get any update. I have small children, a life, no car. Finally get it back, breaks again!! They have it again for 3 months! No customer service. In fact, they were incredibly rude and downright insulting. When it was finally done the second time, you think anyone called to let us know? No. In fact, it had clearly been sitting in the parking lot for some time. I will be happy to NEVER go to this place ever again and to make sure I let people know my experience. More

I would run as far away from this dealer as I can . Not only do they lie to you about everything that's wrong with your vehicle ,they will just keep changing the prices on you and keep raising and rais Not only do they lie to you about everything that's wrong with your vehicle ,they will just keep changing the prices on you and keep raising and raising the price. There so called lifetime power train is also a joke. It says it covers everything untill its time to use it then they will find every reason that it won't work. The service department is a joke , the sales department is also a joke. The garage itself is insanity . Having my truck broke multiple times while there just basic maintenance is careless and poor . I would steer clear of this dealership as far as you can . More

Would not recommend buying a car from this dealer. Especially if you're a POC. Hidden fees, shady service, and unnecessary lying. I wish I could go back and run but it's too late Especially if you're a POC. Hidden fees, shady service, and unnecessary lying. I wish I could go back and run but it's too late More

told me they wouldn't fix open recalls or do any service (tire rotation, oil change and fuel filter) because the truck has 100k miles. do not buy a ford they will not touch your car after 100k miles no matt (tire rotation, oil change and fuel filter) because the truck has 100k miles. do not buy a ford they will not touch your car after 100k miles no matter if it's a factory recall or not! More

Worst dealership I have ever been at. We took the car in for an inspection and they scammed us out over $1000. . They wanted to get another $2000 out of us for new convertors and to prefo We took the car in for an inspection and they scammed us out over $1000. . They wanted to get another $2000 out of us for new convertors and to preform more tests on the car. Paid what we owed and took the car to another garage we trusted. They put the car on the lift and we could see Dave Smith Ford never did the work they charged us for. Also the car never needed convertors and passed emissions with no problems. Called to confront the service manager and all he did was blame us. Never again. Advisor: Mike Ezzo 0/5 Tech: Steve Kellner 0/5 . More

When in for a inspection $2000 later got inspection however sunroof glass was broken when picked up truck. Service manager never even called me back after leaving message and will take no responsibilit however sunroof glass was broken when picked up truck. Service manager never even called me back after leaving message and will take no responsibility bought last 6 vehicles from this dealership and never again will do business with them again and will spread the word about this experience. More

Took my car to the body shop and got ripped off, they took parts off my my car and replaced it with bad parts. My insurance paid for the work and they took full advantage. took parts off my my car and replaced it with bad parts. My insurance paid for the work and they took full advantage. More